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“Just Okay” 3 of 5 stars
Review of Marriott Madison West

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Marriott Madison West
3.5 of 5 Hotel   |   1313 John Q Hammons Drive, Middleton, WI 53562   |  
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Ranked #7 of 7 Hotels in Middleton
Green Bay, Wisconsin, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Just Okay”
3 of 5 stars Reviewed November 13, 2012

The rooms here were nice and clean....I wasn't crazy about the service and attitudes of some of the workers. They seemed to dislike their jobs and if that's the case, they need to look elsewhere. I was there for work purposes and they seemd to be overwhelmed and it wasn't that big of a group. We tried the hot tub and it was cold....heater had been turned off and we informed them of same. Conference room they put is in was too small with the amount of people that we had. Otherwise, the area around the hotel was fun! Also internet and movies were not working properly.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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220 reviews from our community

Traveler rating
    48
    91
    49
    16
    16
See reviews for
40
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103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 7, 2012

I have stayed at Marriott across the world. This was my third stay at Marriott Madison West (wanted to get some points). Trust me this is the most hopeless place in all of Madison.

Food: They have good omelletes for breakfast. I am a vegetarian - so at dinner I order for vegetarian pasta and I get bacon - they apologize and get me another one but this time full of olive oil. Casee the bartender is unable to answer my question whether I should be drinking the pasta or eat it.

Cleanliness: Have to remind the staff of what needs to be cleaned. No bottled water in rooms and the tap water is so unclean. All the coffee makers are aged and never cleaned.

Stay: Front desk manager Maria - politely curt - all Marriott's I have had repeat stays offer elite benefits or coupons as repeat customer benefits but she was perfectly OK with all of us (6) of us just checking out without any apologies for the food / uncleanliness.

Room Tip: If they offer you a free upgrade to a suite - do not fall for it - as it is going to be a normal roo...
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, November 14, 2012
Thank you for your feedback. Please know that we are working with the city to try and identify the clean water issue you had with your room as this is not something that has been reported previously or since. Cleaning policies are closely monitored and inspected and we will continue to strive to improve based on your feedback. Our Chef will continue to work closely with his staff to ensure recipes are followed and appreciate you letting us know.
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Dayton
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a beautiful hotel....inside. Great service, nice rooms. The location might be a drawback for some. It doesn't appear to be near anything exciting. It IS close to the highway, so if you have a car you can get into Madison in a few minutes. The bar and restaurant (in the magnificent atrium) are quite good. Great selection of "local" Wisconsin micro-brews. There's a nice pool and jacuzzi, too. The hotel is attached to a large conference center.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 9, 2012

Great room - surprisingly we were given a suite when we arrived. It was a score. I think it may mean something because the Dairy Man's Association was in town and rooms were hard to come by and very expensive. We had 1 issue at dinner after the football game. Our son needed food and the phenomenal managerial staff attended to my 1 complaint much to our satisfaction. Service at breakfast on our first Am was pitiful. Every morning after that was great. Not our first choice for location as we prefer to be close to downtown and walk everywhere we go. But made it thru the weekend unscathed. All is good.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amherst, Ohio
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 5, 2012

Spent 2 nights there recently during the Ironman event. Stayed in a suite which was very nice and comfortable. Staff was extremely nice and helpful. Enjoyed the breakfast buffet. Hotel was close to shopping areas and the highway.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed October 3, 2012

We found the Marriott Madison West to be somewhat outdated (needing refreshing) and the room suite to be rather small. The staff was wonderful and the morning breakfast was superb. The swimming pool was rather small for the size of the property but enjoyed by the kids -- ages 8 and 6. Overall, I would rate this Marriott property below average because of age and room size but above average on staff competence and friendliness. In other words, the current staff is doing well with an older property that needs updating.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Friendship, Wi, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 24, 2012 via mobile

3 girlfriends and I stayed here Saturday September 22. The bartenders were very nice and the bar well stocked. But there were kids EVERYWHERE!! They were riding the elevators, up and down up and down. At one point I had to ask them to stand up because everyone wouldn't fit while they were sitting on the floor. They were at the bar. (yes actually sitting at the bar while other patrons were looking for seats) They were running through the halls. There must have been some kind of tournament or something. I would definitely ask ahead of time if the hotel has something like this going on. I know we would have stayed somewhere different.
Oh, and there is a $12.95 charge for wi-fi!!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Madison West

Address: 1313 John Q Hammons Drive, Middleton, WI 53562
Location: United States > Wisconsin > Middleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 7 Hotels in Middleton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Madison West 3.5*
Number of rooms: 292
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Also Known As:
Marriott Madison West Hotel Middleton
Marriott Hotel Middleton
Marriott Middleton
Middleton Marriott

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