We stayed at this hotel because my now husband grew up in the area and we were having our wedding reception there. Little did we know it was going to end up as one of the worst experiences of our lives! The hotel itself was ok. It overall seemed out dated and unmaintatined. Tiles missing from the entry ways, etc.
When it came to the day of our wedding reception several things went wrong from beginning to end: Wrong skirting around the head tables, 1 waittress to serve 85 guests, wine service was done incorrectly after repeated instructions to the contrary, two of my groomsmens chicken came out under cooked, the waitress told me she ate a piece of my cake (even before I had a piece), etc, etc.
There was a smaller party across the hall from us who kept coming in to our party after I repeatedly asked for our doors to be kept shut. After dinner we had one bartender to oversee our event and that was the only staff member to be seen. The general mamanger, Diane was not in the hotel at all the day of our event.
Basically the night ended with a girl from the other party spitting in my guest book, pulling out a page and then me (the bride still in my wedding dress) gets punched in the face! The girl who did it was underage and was so drink she had wet herself earlier in the night! Also tells you that the hotel staff was serving a minor!
Now the best part is the general manager is avoiding our phone calls and wont even talk to us about what happened! Poor, poor service to say the least. Our only option now is to go to Best Western corporate head quarters.
Never, ever stay at the Best Western Lakefront Hotel in Manitowoc, WI and sure as heck never have you wedding there!!!
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- Also Known As:
- Best Western Manitowoc
- Manitowoc Best Western