My partner and I stayed here recently for a few days. We were very disappointed with our overall experience compared to the way that this property is marketed based on much of our research. We travel a lot and researched this place extensively, so we were very excited to go. During our stay, we tried very hard not to nit-pick, but we kept finding ourselves continuously disappointed by various things (outlined below). Overall, this is one of the few properties that we have ever visited where we don't wish to return.
To start with the positives, the property itself is gorgeous! The views are some of the best in Costa Rica and the property is very well maintained. The property is quite large, so there is a lot of room for exploring and it never felt too crowded. The rooms were also well maintained and everything was in working order. The property really does look like the pictures on the websites and brochures.
To move to the negatives: we were welcomed by our eco-concierge, but it was very half-heartedly. He seemed more annoyed than happy. We were quickly ushered to our room and did not receive any written information about pool/restaurant/etc hours and we were not given a tour of the property or introduced to any of the ammenities. Our room was nice, but we did not have hot water for the entire length of our stay (which made showering quite unpleasant). The bedding was only standard--I've had better at a Hampton Inn. The beach pool was also dirty with lots of bugs and the pool in our room also was not cleaned as there was a lot of film on the walls and filter area. The food was downright horrible. The included breakfast options were limited and if you cannot/don't want to eat eggs, you're doomed to cereal and warm milk every day unless you pay for an "upgraded" meal. Lunch was decent though, but dinner was absolutely disgusting and we avoided eating dinner as much as possible. There were a lot of activities available, but none of them ever started on time. I understand the laid back culture of Costa Rica, but why publish a schedule if it's not going to be followed? With the exception of the "rank and file" staff, we found the management to be quite pretentious and snotty to the point that we were afraid to ask for anything that we needed or ask any questions about local culture, etc. Many of the higher management staff--including some of the activity sponsors--seemed to walk around with clipboards with notes about each room (yes, we can read Spanish and no, the comments were not always nice) and seemed to push spending money or catering to their "favorite" clients more than having a good experience or caring if you were actually enjoying yourself. It really made our stay quite uncomfortable and we were glad to leave. This was really the most disappointing part and I'm sure we could have overlooked all of the above if we weren't so uncomfortable around the staff.
Overall, this really is a beautiful property, but sometimes the views don't make up for an otherwise poor experience. I would definitely recommend looking into other properties or adjusting your expectations of your stay.
- Official Description (provided by the hotel):
- Hotel Punta Islita is a luxury boutique beach resort set in a secluded ocean cove in Guanacaste, Costa Rica. It features a full menu of rate-included eco-adventures, activities, and cultural experiences (Limitless Costa Rica). It's award-winning planet-friendly, people-positive model offers a unique opportunity to fully engage the destination. Accommodations include Deluxe Rooms, Suites, and fully-outfitted Private Villas. Ideal for honeymoons, relaxation getaways, family vacations, extended stays, or destination weddings. ... more less
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- Also Known As:
- Punta Islita Hotel
- Resort Punta Islita