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Harbor Shores on Lake Geneva: Traveler Reviews

2.5 of 5
300 Wrigley Dr, Lake Geneva, WI 53147-2049
Hotel amenities
Harbor Shores on Lake Geneva
Ranked #7 of 15 hotels in Lake Geneva
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120 reviews from our community

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Traveler rating
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    55
    29
    10
    2
Date Rating
Lake Zurich, IL
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Nice Surprise in Lake Geneva!”
4 of 5 stars Reviewed February 18, 2013

My friend and I stayed here Sunday-Monday because we had a Living Social voucher. This voucher was for a standard room (no balcony/lake view) & included 2 free DVD rentals (normally $1.99/each), a Harbor Shores goody bag filled with water bottles, microwave popcorn, chocolates, & a coupon for a free appetizer at Gino's East Pizza, which is attached to Harbor Shores!

When we arrived, it was well before the 4 PM check-in time. However, we were warmly greeted by Tessa who explained the hotel amenities, and we were allowed into our room. Tessa also encouraged us to contact the front desk 24/7 if we needed anything. Her professional demeanor was a welcome relief compared to some hotel check-ins I have experienced.

We proceded to our room which I had requested be close to the elevator and on a top floor, all of which were given to us. The room was clean and included a refrigerator, microwave, dises, glasses, silverware, and complimentary WiFi, although we didn't get it to work and gave up after a few tries. The TV is HD and includes an attached DVD player. You can rent DVDs from the hotel for $1.99/each or the hotel will recommend a nearby DVD rental store. The hotel lobby includes massage chairs ($10/30 minutes or less for smaller incremental usage), as well as ice cream case with Ben & Jerry/Good Humor ice cream. Adjacent to the lobby is also where a free continental breakfast is served from 6:30-9:00 AM. Breakfast items include half-dollar sized pancakes, a waffle maker, muffins, bagels, cereals, orange juice, milk -- the usual stuff. Surprisingly, no yogurt was served, though!

One of the nicest surprises was the attached Gino's East pizza restaurant. Since we were there during the heart of winter, this meant we did not need to get in the car and drive somewhere for dinner! Nor did we need to get our coats on. Very, very convenient. Now, there are mixed reviews on Tripadvisor regarding the food quality of Gino's, but I would say our food was delicious! One of us ordered a small thin crust Supreme pizza, another person ordered the sausage rigatoni, and the third person ordered the spaghetti. Imagine our surprise when the food arrived and the portions were enough to feed 4 people each! Next time we eat at Gino's, we will definitely share portions!

Checkout was quick, and again the desk clerks were friendly. In the past, we have always stayed at The Cove whenever we were in Lake Geneva....no more will that be the case after experiencing the friendly people and the amenities of Harbor Shores. (photos attached)

Room Tip: No need to pay for a balcony in winter months; the big windows overlooking the park are quite nice...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 7 more reviews by ieduca8 for Lake Geneva
Ask ieduca8 about Harbor Shores on Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review
March 2, 2013
Dear ieduca8,
Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are very pleased to hear you enjoyed your stay with us and were able to take advantage of our great location and a great deal! We look forward to the opportunity to serve you again soon!
Sincerely,
Harbor Shores Management Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great view in a dated hotel”
3 of 5 stars Reviewed January 27, 2013

We bought a three day stay on living social deal. It was a great bargain and this trip was well worth the money spent. The deal was for a park (short for parking lot) view room, but after inspection I gladly paid the $20 per night to upgrade to the lake view which has a balcony and a great view of the lake. Regardless of the deal I would have checked out before staying on the park side as it seemed dark, dank and prison like. Even though it was January and the balcony was not utilized it was well worth the extra money for the view and the openess it gave the room. We enjoyed watching the ice fishermen venture out on to the ice as well as others, like us, test out the ice with everything from atv, snow mobiles to cars. Quite the show.

Room and property was clean and I am sure the housekeepers were tested with all the snow and salt being brought in. Housekeepers did great cleaning our room during our stay which isn't easy with two adults and a four year old. Only cleanliness issue was a mold ring around the hot tub(think salt on a margarita glass) which was enough to turn the bubbles on the side of the tub an unpleasant shade of green. The next day it was better, but I think just because it was used more.

Hotel location is great with many restaurants in easy walking distance with our favorite being the baker house next door.

In short it is a dated 2 star hotel in a great 4 star location that is doing pretty good with what it has to work with. If you go do what you can to stay on the lake side otherwise it will probably disappoint.

Stayed January 2013, traveled with family
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Ask Jeff111808 about Harbor Shores on Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review
February 3, 2013
Dear Jeff111808,
Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are happy to hear you took advantage of the great deal. Although our Parkview rooms do not have a balcony, we try to maintain the historical architecture of the building. We want to keep the original décor and atmosphere without losing the modern amenities guests are accustomed to. Again, we thank you for your time and we hope to have you stay with us again soon!
Sincerely,
Harbor Shores Management Staff
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Barrington, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful getaway!”
5 of 5 stars Reviewed January 23, 2013

My husband and I spent a night at this hotel for a great getaway and were more than pleased! The check-in staff greeted us immediately and were very friendly. Our room was very clean and quiet. They have a restaurant that is right on the property that we ate at and the staff was very friendly again. It's in a great location right in the heart of Lake Geneva with views of the lake. We will return!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Audra35647 about Harbor Shores on Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review
January 27, 2013
Dear rdertz,
Thank you for taking the time to review your stay with us! It was our pleasure having you as an extended stay guest! We will miss having you here and hope you visit again soon and share with us the stories of your next adventure!

Sincerely,
Teena S
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Il
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“We liked it!”
4 of 5 stars Reviewed January 23, 2013

We have been coming to Lake Geneva for several years. Usually we stay in town but not on the lake itself. We decided to try the Harbor Shores. It was a very pleasant surprise. Well maintained, clean rooms, basically a studio apartment, microwave, fridge, kitchen sink, cabinets, silverware and dishes were provided. The lake side rooms have an incredible view of the lake, right across the street from the hotel. It is within easy walking distance of all the downtown shops and restaurants.

Room Tip: Lake view rooms are worth the extra expense
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask rdertz about Harbor Shores on Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review
February 3, 2013
Dear Guest,
Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva! We are happy to hear that you had a great time with us and we look forward to having you stay with us again soon!

Sincerely,
Teena S.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Best Place to Stay in Lake Geneva”
4 of 5 stars Reviewed January 8, 2013

We thoroughly enjoyed our two month stay in Lake Geneva thanks to Harbor Shores. Not only was the location perfect with beautiful sunsets overlooking the lake and being right in downtown Lake Geneva next to restaurants, shops and the library, but the staff was exceptional. Tammy the manager, maintenence men, housekeepers and desk staff were all friendly, efficient and helpful and responded immediately to any of our needs. We love Harbor Shores and can't wait to return.

Stayed October 2012, traveled on business
Was this review helpful? Yes
Ask caroljean2 about Harbor Shores on Lake Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review
January 10, 2013
Dear Caroljean2,

Thank you for taking the time to review your stay with us! It was our pleasure having you as an extended stay guest! We will miss having you here and hope you visit again soon and share with us the stories of your next adventure!

Sincerely,

Laura
Sales Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbor Shores on Lake Geneva

Also Known As:
Harbor Shores On Lake Geneva Hotel Lake Geneva
Harbor Shores On Lake Geneva Hotel
Best Western Hotel Lake Geneva
Best Western Lake Geneva
Lake Geneva Best Western
Address: 300 Wrigley Dr, Lake Geneva, WI 53147-2049
Region: United States > Wisconsin > Lake Geneva
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Lake Geneva
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Toll Free Reservations: 888-746-7371 ... more   less 
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