We visited Geneva Ridge resort several hours in advance of our scheduled spa treatments so that we could look around and decide if we might want to stay there in the future.
We arrived at the lobby, which was not at all intuitive or attractive. Your line of sight lead directly into the bar, with what appeared to be the 'front desk' off to the right and some wacky, disjointed seating areas off to the left. It didn't feel welcoming or comfortable in any way.
We went to the bar for a drink. The wine and beer selection was good, and the servers were nice and efficient. The set up of the bar was really poorly planned, with the bar and most of the seating looking away from the windows and the view of Lake Como and a big 'hole' in the middle for a dance floor that was clearly not used during the daytime and could have been used for more tables. Most of the tables near the bar were high, uncomfortable two tops. Again, just really poorly planned. Other staff kept coming in and having private conversations amongst themselves within earshot of guests, which was just awkward. While at the bar we met several other patrons who didn't have much good to say about the accommodations.
When we made our spa reservations we specifically noted that we weren't staying at the property (I wouldn't call it a resort!) Having not received any specific instructions, we assumed it would be easy to find, however, even the staff didn't know where it was or how to get to it! After a few different directions from different staff, we made our way down a dark and very depressing hallway towards the pool. Eureka! Signs that said 'spa' pointed at the pool area! Unfortunately, the pool required a key to enter, so we went outside to walk around the building but didn't find a single door open. Luckily we did manage to flag down a staff person who let us in and sort of pointed us to the spa, which was located in another dark and depressing hallway.
This was easily the most poorly run spa I have EVER visited. There was one person working the desk. She had to walk people to their appointments and show them around, so when we arrived the desk was completely unmanned for what seemed like forever. In the mean time, we noticed that the front desk area was completely overrun with crap strewn everywhere. Behind the desk area was a little room (we later learned this was the mani/pedi area) that appeared to be full of staff who were throwing things and just generally being loud and obnoxious.
The 'lobby' area of the spa consisted of four chairs, one sat on each side of a pole, an area with some sort of beverages and what looked to be a storage area with the door opened. It was the farthest thing from tranquil and relaxing that I've ever endured. It was dingy, unwelcoming, and without a lick of design sense anywhere. There also appeared to be no dress code, or one that was very laxly enforced. Surly staff with tennis shoes and wrinkled clothes and an overall disheveled look sulked around. It was surreal.
We indicated that we arrived early in order to use the steam room, sauna and pool. We were given keys and shown to the locker room, which looked to have been last renovated and/or repaired somewhere around 1982. There was an area that looked like it was for drying your hair/putting on makeup that had some shaving cream and disposable shavers on it. There were two tiny showers with sliding glass doors off the track and a stuck-to-the-wall dispenser of some not so nice hand soap. No shampoo, conditioner, body wash...nothing that you'd expect from any kind of spa. There were two small bathroom stalls with toilets in various states of disrepair and a double sink area with the same soap. In the back was the locker area. You'll have to take my word for it that this area was JUST as impressive as the rest of the locker room. FAR from being relaxed and enjoying myself, this was turning out to be one of the all time worst experiences ever.
The steam room and sauna were right off of the pool, were obviously recently redone and highly enjoyable. There was a washroom facility with more lockers that was much nicer than anything in the spa, and the pool and hot tub were also clean and nice.
We had booked a 90 minute deep tissue couples massage, and by this time I didn't hold out much hope. Thankfully, the therapists were excellent...top notch even. I'm not sure why massage therapists of that caliber would even work in a spa like this, but I assure you that I was SO thankful that they did.
There was one very negative part to the massage, though, and that was that a group of people (staff?) gathered right outside the room and proceeded to laugh and yell for at least half of the massage. As good as the therapists were, it was totally distracting and awful.
I don't know what place the other reviewers are going to and writing about, but it bears no resemblance to the place I visited. I would never, under any circumstance visit this property again. It's straight up bleak in almost every way. To those great massage therapists--find a spa worthy of your talent--this isn't it!
- Official Description (provided by the hotel):
- Geneva Ridge Resort welcomes you to enjoy all that Lake Geneva, Wisconsin has to offer at our full service resort. Managed by and in partnership with Geneva National Golf Club, we offer you beautifully appointed guest rooms, modern meeting and banquet space, creative wedding rooms, a full service spa, indoor & outdoor pools, access to our marina and much more. ... more less
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- Also Known As:
- Lodge At Geneva Ridge Hotel Lake Geneva
- Hotel At Geneva Ridge