We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not so nice.” 2 of 5 stars
Review of Geneva Ridge Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Geneva Ridge Resort to your Saves list
Geneva Ridge Resort
3.0 of 5 Hotel   |   W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)   |  
Hotel amenities
Ranked #11 of 14 Hotels in Lake Geneva
Chicago, IL
Top Contributor
149 reviews 149 reviews
49 hotel reviews
Reviews in 63 cities Reviews in 63 cities
158 helpful votes 158 helpful votes
“Not so nice.”
2 of 5 stars Reviewed April 16, 2013

We visited Geneva Ridge resort several hours in advance of our scheduled spa treatments so that we could look around and decide if we might want to stay there in the future.

We arrived at the lobby, which was not at all intuitive or attractive. Your line of sight lead directly into the bar, with what appeared to be the 'front desk' off to the right and some wacky, disjointed seating areas off to the left. It didn't feel welcoming or comfortable in any way.

We went to the bar for a drink. The wine and beer selection was good, and the servers were nice and efficient. The set up of the bar was really poorly planned, with the bar and most of the seating looking away from the windows and the view of Lake Como and a big 'hole' in the middle for a dance floor that was clearly not used during the daytime and could have been used for more tables. Most of the tables near the bar were high, uncomfortable two tops. Again, just really poorly planned. Other staff kept coming in and having private conversations amongst themselves within earshot of guests, which was just awkward. While at the bar we met several other patrons who didn't have much good to say about the accommodations.

When we made our spa reservations we specifically noted that we weren't staying at the property (I wouldn't call it a resort!) Having not received any specific instructions, we assumed it would be easy to find, however, even the staff didn't know where it was or how to get to it! After a few different directions from different staff, we made our way down a dark and very depressing hallway towards the pool. Eureka! Signs that said 'spa' pointed at the pool area! Unfortunately, the pool required a key to enter, so we went outside to walk around the building but didn't find a single door open. Luckily we did manage to flag down a staff person who let us in and sort of pointed us to the spa, which was located in another dark and depressing hallway.

This was easily the most poorly run spa I have EVER visited. There was one person working the desk. She had to walk people to their appointments and show them around, so when we arrived the desk was completely unmanned for what seemed like forever. In the mean time, we noticed that the front desk area was completely overrun with crap strewn everywhere. Behind the desk area was a little room (we later learned this was the mani/pedi area) that appeared to be full of staff who were throwing things and just generally being loud and obnoxious.

The 'lobby' area of the spa consisted of four chairs, one sat on each side of a pole, an area with some sort of beverages and what looked to be a storage area with the door opened. It was the farthest thing from tranquil and relaxing that I've ever endured. It was dingy, unwelcoming, and without a lick of design sense anywhere. There also appeared to be no dress code, or one that was very laxly enforced. Surly staff with tennis shoes and wrinkled clothes and an overall disheveled look sulked around. It was surreal.

We indicated that we arrived early in order to use the steam room, sauna and pool. We were given keys and shown to the locker room, which looked to have been last renovated and/or repaired somewhere around 1982. There was an area that looked like it was for drying your hair/putting on makeup that had some shaving cream and disposable shavers on it. There were two tiny showers with sliding glass doors off the track and a stuck-to-the-wall dispenser of some not so nice hand soap. No shampoo, conditioner, body wash...nothing that you'd expect from any kind of spa. There were two small bathroom stalls with toilets in various states of disrepair and a double sink area with the same soap. In the back was the locker area. You'll have to take my word for it that this area was JUST as impressive as the rest of the locker room. FAR from being relaxed and enjoying myself, this was turning out to be one of the all time worst experiences ever.

The steam room and sauna were right off of the pool, were obviously recently redone and highly enjoyable. There was a washroom facility with more lockers that was much nicer than anything in the spa, and the pool and hot tub were also clean and nice.

We had booked a 90 minute deep tissue couples massage, and by this time I didn't hold out much hope. Thankfully, the therapists were excellent...top notch even. I'm not sure why massage therapists of that caliber would even work in a spa like this, but I assure you that I was SO thankful that they did.

There was one very negative part to the massage, though, and that was that a group of people (staff?) gathered right outside the room and proceeded to laugh and yell for at least half of the massage. As good as the therapists were, it was totally distracting and awful.

I don't know what place the other reviewers are going to and writing about, but it bears no resemblance to the place I visited. I would never, under any circumstance visit this property again. It's straight up bleak in almost every way. To those great massage therapists--find a spa worthy of your talent--this isn't it!

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

277 reviews from our community

Traveler rating
    96
    77
    48
    36
    20
See reviews for
56
115
11
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 13, 2013

This hotel was formally, Interlaken. In the past few years many updates have been done. The hotel is beautiful and staffed by very helpful and friendly people. Beautiful views of the lake, Great views from the restaurant of the lake. Great experience, wiil definitely stay there again.

Room Tip: Be sure to request "LAKEVIEW" ROOM. I was traveling alone and felt very safe. Nice poo...
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Holland, Illinois
1 review
2 of 5 stars Reviewed March 29, 2013

Was suppose to spend 3/26 until 3/29 2013 but checked out a day earlier. The Resort didn't have any activities to do on site besides the pool, hot tub, steam room, sauna, or fitness center which is not a big deal. The pool was crowded with little kids all day long. Also the food was pricey and not good, the rooms were average and the best part to the room was the bathroom lol. My spouse and I spent most of our time visiting the other resorts such as Abbey, Grand Geneva and Timber lodge which has tons to do at the resort along. Lake Geneva's scenery was very interesting and I love walking on the beach and visiting the antique shops but that's about all! I'm sure in the summer, Lake Geneva will be a better trip to visit but all in all I would not go back to the Geneva Ridge Resort but will visit Lake Geneva again!!!

Room Tip: Just for the ambiance if you must stay at the Geneva Ridge request the Lakeside View or you'll b...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed March 25, 2013 via mobile

My family and I were looking for a place to have a short getaway not too far from home. Came across a groupon for the Geneva ridge resort for an inexpensive price. The room was very up to date very clean, beds were comfortable. The pool a decent size, TV, DVD player and fridge everything we needed. The only problem we discovered was there were water bugs in our room which we discovered that morning we were leaving not one or two, but 7. When we called the front desk no answer let the phone rings more that 15 times on more than one occasion. When we checked out we notified the front desk of the bugs the receptionist simply apologized, no eye contact what so ever then simply said your all set!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 23, 2013

I was there for a 5 day convention and thoroughly enjoyed the place. The front desk staff was a delight to speak to. The bar and restaurant areas are well constructed. The wait staff was extremely courteous and helpful.

The room itself was great, as it had touches that went the extra mile: in room safe, craftsman style woodwork, solid wood crafted furniture (compared to particle board veneer), stone countertop for the vanity, tiled shower surround, etc. The bed and couch were fluffy and comfortable.

I didn't go try the pool or workout area, but the pool looked huge and was constantly in use. There was about 2 feet of snow outside, so I wasn't able to walk around the extensive outside areas behind the hotel.

Really the only negative about the place that I could come up with, was the side entry doors were unlocked. Meaning someone not staying at the hotel could come in and walk around the hotel without having to pass through the main entrance - possible security risk.

Beyond that, I loved the place.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2013

Was on a girls weekend escape and thought we would stay here again as the last time we were here it was recently under new management. The check in was efficient and we were very happy with our rooms. The pool and hot tub were great as usual. We checked out the dinner menu and it was very blah, not much variety, and very unimagitive so we went and ate elsewhere in town. We came back to the hotel as we were informed that there was live music only to find a very depressed old man playing horrible saxaphone music. The more he drank the more he hit on us and was kind of creepy so again we decided to go elsewhere. Keypads on the ouside entry doors would be a plus for when returning after hours. We needed some extra towels on Sunday morning and housekeeping brought them to us very quickly and our checkout was efficient as well. Overall the hotel is very nice, just some of the additional services need to be tweaked.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2013

At first I was excited about the hotel when we walked in. The lobby is very inviting and looks like a lodge. However when we went down to our room on the first floor, it felt like we had just walked into a whole different hotel. The carpet looked dated and was coming off of the floor, the ceiling tiles looked like they were caked in dust, the outside doors were not secured, and the heaters in the stairwell were caked in dust. The housekeeping was not up to par. The room was not vacuumed, our supplies were not replenished and nothing was wiped down. The only thing they did was change our linens and towels, and emptied out our garbage. When we went to the bar to eat for lunch the service was terrible. We waited forever just to get drinks and our food. There were lots of staff but only one of them was serving. They made it seem like they had a whole other room full of people, but when we looked in there there wasn't anyone in there. Did not find this place relaxing and the staff seemed unprofessional and numb.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Geneva Ridge Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Geneva Ridge Resort

Address: W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Geneva Ridge Resort 3*
Number of rooms: 146
Official Description (provided by the hotel):
Geneva Ridge Resort welcomes you to enjoy all that Lake Geneva, Wisconsin has to offer at our full service resort. Managed by and in partnership with Geneva National Golf Club, we offer you beautifully appointed guest rooms, modern meeting and banquet space, creative wedding rooms, a full service spa, indoor & outdoor pools, access to our marina and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Hotels.com, Expedia and Tingo so you can book your Geneva Ridge Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lodge At Geneva Ridge Hotel Lake Geneva
Hotel At Geneva Ridge

Owners: What's your side of the story?

If you own or manage Geneva Ridge Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.