Absolutely the least professional Hotel I have ever had the opportunity to deal with. Our group of 28 golfers were returning for a second strait year. The Hotel unilaterally gave away our 16 rooms to other people. Had we not called with an unrelated question a few days before our scheduled stay, 28 people from all parts of the country would have shown up in a crowded tourist destination with no place to stay. Luckily, the Heritage Inn & Suites, less than 30 minutes away gladly accepted our group and did a very good job accommodating us, given the short notice of our arrival.
Never, ever again would we book at the Comfort Inn - Lake Geneva.....And if you do, be sure to pay the highest rate, or you will risk having your rooms being given away to higher paying customers.
I am a Choice Hotels card holder.....That card will be cut up and thrown away
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am sorry that your recent experience with our property was un pleasant. As we had tried to explain to your group - we had blocked off 16 rooms for your group in December for an arrival date of July 18th. This group had a cut off date of June 18th which is 30 days prior to arrival. In the hotel industry this is very standard. This means we hold these rooms until this date. The person who set this group up was to have arooming list with a credit card to hold the reservations by this date. In fact, It was promised by June 15, but the contract date of June 18 was honored. On this date, our system releases any un-picked up rooms and allows others guest to make reservations on them. That is what happened in this situation. On July 7, I received an email stating that your group still required your rooms - at this time the rooms were already sold to other guests. I tried to locate other rooms at a sister property to no avail. I am sorry that your group was left with out rooms on this weekend but it was not with in our reach to take rooms from other guests at this time to accommodate. I do hope that your weekend was pleasant in the end.
Then Management and Staff of the Comfort Suites of Lake Geneva
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.