will I stay at this hotel. Was there recently for a guys weekend. Checked in to my room, immediately found the pull out mattress was soaking wet and stained. Notified the front desk, and they gave me a cot to substitute. Since they couldn't give me another room, the hotel said they would provide compensation for my trouble, since it was obviously not up to par with a $200/night hotel. I'm pretty laid back, so knock $50 dollars off the room, and I probably would have walked away happy.
In the morning, when I went to check out, the staff went back on their word and refused to provide a satisfactory discount for the room. Reason for this was that the hotel staff accused me of vandalizing the hotel computer and "being rude" and threatening to the hotel staff (none of this even remotely true). I could not believe the person at the desk that morning had the audacity to accuse me of such things, and to not once apologize for my terrible hotel experience.
In the end, it was not so much the room quality or (lack of) cleanliness that upset me; things like that happen. But to have the hotel staff insult me and make up accusations was what really made this a terrible experience. I will be taking my business to other hotels in the area, and never again staying at the Comfort Suites.
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- Also Known As:
- Comfort Suites Lake Geneva Hotel Lake Geneva
- Lake Geneva Comfort Suites