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“Week day rates are extremely high.” 2 of 5 stars
Review of Cove of Lake Geneva

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Cove of Lake Geneva
3.5 of 5 Hotel   |   111 Center St, Lake Geneva, WI 53147   |  
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Hotel amenities
Ranked #12 of 14 Hotels in Lake Geneva
Forest View, Illinois
2 reviews
8 helpful votes 8 helpful votes
“Week day rates are extremely high.”
2 of 5 stars Reviewed June 24, 2014

After being repeat customers for 9 years we have moved on to stay somewhere else this summer. We loved the Cove and being downtown, the previous management provided special prices and deals to entice people to stay and come back. I contacted them 3 times to see about any specials for repeat customers and did not receive any follow up reply as they stated. We have booked across the street for less than ½ of what the Cove’s best rate is.

Room Tip: Book somewhere else
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 26, 2014
Adam, I'm sorry to hear that you chose another venue based on rate. We are currently running a midweek special with rooms starting at $149 per night through July. We believe this is a very guest friendly rate for a summer rental in Lake Geneva. We hope you take advantage of this special. We would like to see you again soon. Todd
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271 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Plainfield, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 22, 2014 via mobile

The Cove sits on Center Street and is less then a block from the lake and Main Street of downtown Lake Geneva. Location can not be beat.

Rooms on the other hand are extremely dated and worn. We stayed in the Anchor suite 256. You have one bedroom (no door) right when you walk in. 1 bathroom, a kitchenette and small living room with sleeper sofa. Carpet and furnishings easily circa 1990. Chair in living room completely ripped with exposed stuffing. Couch cushions as gang have lost shape. The decor is something you would expect from your great aunts house. Carpet feels gross and cheap to your feet.

Hotel grounds- 2 outdoor pools one indoor. Completely fine but bottoms scrape feet. And a restaurant attached ( your in Lake Geneva and tons of great eats with less then a block walk)

In all the biggest thing this place has going for it is the location, besides that take a pass.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 23, 2014
Christine- Thank you for taking the time to share your experience. I would agree that the location ideal. While a number of the Cove rooms have experienced updates we are in the process of refreshing all units. There are 7 different room types / room configurations at the Cove. Many have private bedrooms and multiple baths depending on your needs. We hope to see you again in the future. Todd
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Batavia, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2014

I recently stayed at the cove for fathers day weekend and the front desk staff was amazing especially Cheryl she took care of everything for us. The pool area and Cabana Bar were amazing, Jared was amazing, he was friendly and he knows what he is doing behind the bar definitely one of the best bartenders I have met. When we came back at night the front desk was very busy but Esma and Krysta handled everything very professionally. I liked how there is security at night which makes you feel safe, Jared was doing security at night which shows he is dedicated to making the cove a great place to stay for guests. I will definitely stay again!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 19, 2014
Greg, Thanks for sharing your experience with everyone. We pride ourselves in providing excellent customer service and that's exactly what you deserve when visiting Lake Geneva. We look forward to seeing you in the very near future. Todd
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Racine, Wisconsin
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 16, 2014

We just stayed June 14th and 15th 2014 for our Birthdays. My 52nd on the 15th and my hubbys
50th was on the 12th. We had a great time. We stayed in room 110. We were already to book again for a get away July 4th and 5th. Asked if we could have the same room they said no it was already booked. We asked if we could still have a room over looking pool and was told they couldn't tell us that until AFTER we booked...WHAT??? You don't know what rooms you still have
available? You obviously know that 110 is already booked! We felt the gal was really rude. We
walked away with the last impression being a bad one. What about appreciating a repeat customer? Saddened. I guess we will check around.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 19, 2014
Brenda, Thank you for your comments. We're glad that you have decided to return to the Cove. Please contact me personally at 262.249.9460 ext. 181 and I will be happy to honor your request. We are a Condo-Hotel so there is a rotation management system in place which is why the staff was unable to guarantee you a specific room at the time of your call. I look forward to speaking with you personally. Todd
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Wisconsin
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 16, 2014

We were at the Cover of Lake Geneva from 6/12/14 - 6/14/14. This is our 11th visit to this resort. We have always loved the location of this resort because we do not have to drive anywhere once we get there, everything is in walking distance. This year's visit was a real disappointment. When we arrived we were told that our room was ready but we have to pay $20.00 for early check in, which never happened before at this resort, or have I ever had to pay for early check in at any hotel/resort that I have visited. We were given room #409 which was another disappointment. Room need some major updating. This was the worse room we have ever stayed in at the Cove. Also, the hallway carpeting is disgusting and needs to be removed. This is the same carpeting that has been there since our first visit. Also, at the Tiki Bar by the pool on Friday, there was very limited waitress poolside service. We actually had the lifeguard get her to come to the area our group was sitting. This was never a problem on previous visits. There is definitely a need for improvements at this resort since last year's visit. Hopefully this will be addressed so that when we return again we can write a positive review of this resort.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 18, 2014
I would like to personally thank you for taking the time to share your comments. I'm sorry your stay wasn't as enjoyable as it had been in the past. We are making every effort to provide an enjoyable stay for all of our guests. We hope to see you again in the future so that we can provide a more enjoyable experience. - Todd
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NAPERVILLE
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 15, 2014

I made a reservation through Expedia in December. I was under the impression that it was a final price. I show up to the hotel in June and they hit me up for $25.00 :Resort Fee". I had a choice of paying the fee or leaving. After a 2 hour car ride I decided to pay the fee. However, next time I have a decision to make...should I come back to the Cove in the future? How do I know they won't hit me with higher up-charges in the future. This is not appropriate nor is it good business.

Room Tip: The rooms near the banquet rooms are very noisey
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 18, 2014
Thank you for taking the time to share your comments. We do charge a $12 per day resort fee which is typical of most area resorts. Included in the resort fee is parking, high speed internet and access to our 5 pools. We hope you decide to take advantage of our great location in the heart of Lake Geneva in the future. Todd
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Chicago
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2014

Stayed at the Cove with three girlfriends for a fun weekend. We range in age from 45-65.
We stayed in 418 which was adorable with a flip flop beach theme, two bathrooms new furniture and very clean. We overlooked the pool . We never moved the car all weekend- walked everywhere. Ate breakfast at Simple, Dinner at Tuscan, drinks and sunset at Baker House and more cocktails at Sprechers right in hotel. Pool chairs were super comfy. Entertainment by the pool was bad but we didn't mind. So nice to have a large refrigerator and microwave in the room. Lake path is half a block away. So much to do and the Cove puts you right in the middle of everything. We can't wait to go back!

Room Tip: Loved 418 for decor and location if looking for a Belle Suite
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbaior, General Manager at Cove of Lake Geneva, responded to this review, June 14, 2014
Hope1Chicago, Thanks for reviewing the Cove. We're pleased that you enjoyed your stay and experienced some of the best that Lake Geneva has to offer within walking distance of your room. We hope to see you again and again. - Todd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cove of Lake Geneva

Address: 111 Center St, Lake Geneva, WI 53147
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cove of Lake Geneva 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Set against the stunning shoreline of Geneva Lake and in the heart of town, The Cove of Lake Geneva is the ideal hotel for everything from girls shopping getaways and family vacations to romantic weekends and business travel. Guests will find exceptional comfort in our all-suite resort featuring the areas most exclusive setting, all within walking distance to Lake Geneva’s main attractions.The Cove proudly offers 222 spacious suites complete with all the amenities you need for an exceptional stay. Our all-suite resort features fully equipped kitchens, fireplaces, whirlpool tubs, and spacious balconies or patios. Guests may choose from a variety of room suite options to suit your needs. ... more   less 
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Also Known As:
Cove Of Lake Geneva Hotel Lake Geneva
Cove Lake Geneva
Lake Geneva Cove
The Cove Lake Geneva Wi
Cove Hotel Lake Geneva

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