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“Annual Ski Trip” 4 of 5 stars
Review of Cove of Lake Geneva

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Cove of Lake Geneva
3.5 of 5 Hotel   |   111 Center St, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #12 of 14 hotels in Lake Geneva
Chicago, Illinois
1 review
“Annual Ski Trip”
4 of 5 stars Reviewed February 27, 2013

For several years we have resided at The Cove for a Family/Friends Ski Getaway. The condo are individually owned and some are updated while others are not. However, we receive very good customer service. The representatives were very polite and accommodating. We had an issue with our sofa bed and maintenance was not available, they gave my elderly mother a complimentary room for one night. My mother was comfortable and did not want to leave the room the following day. Management understood my mother's frustration and allowed her to stay the second evening for half price. The staff demonstrated extreme courtesy and very good customer service. I would definitely refer others to The Cove for a weekend stay.

Room Tip: If you are fortunate to stay in an updated condo and you had a good experience and would like to vis...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, March 12, 2013
Thank you for taking the time to post your feedback on your most recent visit to the Cove of Lake Geneva. It is guests such as yourself that continue to make the Cove of Lake Geneva successful. It gives me great pleasure here at the Cove to thank you for you continued patronage and I am happy that we are consistently able to exceed your expectations with our courteous and accomodating staff. We look forward to serving you again next year on our annual ski trip.

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicago, Illinois, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2013

Every February we visit the Cove for a weekend getaway! We always stay in an Anchor Suite. We love the location because we can park the car on Friday when we arrive and don't need it again til it's time to leave. We always take a walk by the lake and visit the local shops. We definitely make a stop at Popeye's for their delicious food and drinks! Our room was on the 3rd floor this year and for some reason it was EXTRA warm even with the heat turned off. Otherwise we were satisfied as always--enjoyed the in-room fire place, flat screen TV, and kitchen facilities. We were able to bring a lot of our food and prepare it right in the room. We'll be back again next year for sure!

Room Tip: Print out the 20% off coupon from the Oaklee's Guide online!!!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, February 21, 2013
It gives me great pleasure here at The Cove of Lake Geneva to thank you for your continued patronage. It is guests such as yourself that continue to make the Cove a success. I am excited to hear that you always enjoy our amazing walk to everything Lake Geneva has to offer location and our spacious, well appointed suites. I do apologize for the excessive warmness in your suite and will have maintenance look into the heating unit that is in the unit that you occupied. Thank you again for posting your feedback and we look forward to serving you again in the near future!

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2013

I took my children to the Cove to swim for the night. We arrived at the hotel, and the front desk gal was wonderful. However, as our stay continued, we realized the staff was very unprofessional and very, very rude. They took the attitude that "I am the manager, and you are not...and I will not listen to your issues...I make the final decisions." Not a good attitude to make ones stay a good one. We also noticed in the pool area that the celing leaks...on myself and my children...and there was a great deal of mold on the ceiling. Made us feel very dirty. I hope that the "team" comes together to realize that the customer is the most important part of their job. I hope they can clean the pool area because it really is great for small children.

Room Tip: did not stay the evening
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, February 21, 2013
Thank you for taking the time to post feedback on your most recent visit to the Cove of Lake Geneva. I am pleased to hear that the guest service representitive at check in was wonderful and I apologize that as your stay progressed, you did not find the remaining staff that you came into contact with to be just as wonderful. We pride ourselves on customer service and I would welcome the opportunity to speak with you so that I may fully understand how you found the other staff unprofessional and rude. We are having some issues with the ventilation system in the indoor pool area currently and we are working steadily to get them resolved. I realize that may guests will find the pool area unacceptable currently and hope that they can understand we are trying to resolve the issues. Once all of the ventilation is fixed, we will be treating the walls as they need to be and repainting the indoor pool area. Again, thank you for taking the time to post your feedback and please do not hesitate to call me directly at 262-249-9460 ext. 181 to discuss your experience further.

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
elgin,il
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2013

We,ve tried others but always return to The Cove.Excellent front desk experience.Never had an issue with our suite.Lots of room.Great Bloody Marys at the bar.We are headed back today and are VERY EXCITED!!!!

Room Tip: Ask for a room that views the lake.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, February 21, 2013
Thank you so much for your continued patronage to the Cove of Lake Geneva. It is guests such as yourself that continue to make the Cove of Lake Geneva successful. I am glad that you have always found your way back and enjoy our spacious suites. I am glad to hear that you have always had an amazing experience with the customer service staff as we do pride ourselves on exceptional customer service. Thanks again for your feedback and we look forward to serving you again in the future.

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 11, 2013

First the positives: very friendly front desk staff, quick check-in, and plenty of parking in a town where parking comes at a premium. The housekeeping staff was very helpful and put up with my attitude problem :)

The negatives: dirty, old, dank. I had a room on the first floor, and the carpet outside my room was positively repugnant. I mean, this carpet was filthy. Stains, bleach marks, just absolutely nasty. The room was large with a separate sleeping area. Bed itself was not very comfortable, and the room could really use an update.

I don't know if I would stay here again. It's a great location and the pool is a lot of fun, but the place is so dirty it's borderline unacceptable.

Room Tip: Ask them to put you where the carpet has been cleaned in the last decade.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, February 13, 2013
Thank you for taking the time to post your feedback from your most recent visit to the Cove of Lake Geneva. I am so happy to hear that you were able to enjoy our swimming pool area and our amazing downtown Lake Geneva location. I am glad that you found the staff friendly and helpful and I do apologize that you found the hallway carpet completely unacceptable. I am currently working on pricing to have all of the hallways professionally cleaned as we have been unable to keep up with them within the property itself. Please also be aware that each of our units are individually owned and some have been updated more recently than others. It is my hope that you will stay with us again in the near future so that we may have the opportunity to regain your confidence.

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 31, 2013

stayed for a weekend had a great time love the pool for the small kids.
The hotel was in walkimg distance to town and all the shops across the street from the lake walked it all great location.
will go back

Room Tip: We had a room that over looked the pool
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this review, February 5, 2013
Thank you for taking the time to post your feedback regarding your most recent visit to the Cove of Lake Geneva. I am happy to hear that you were able to enjoy our largest indoor pool area that Lake Geneva has to offer. It is a great spot to come with children of all ages and I am also glad to hear that you enjoyed our walk to everything Lake Geneva has to offer location. Thanks again for your feedback and we look forward to serving you again in the future!

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 17, 2013

My husband and I went to the Cove in Lake Geneva for our 16th wedding anniversary. The first night our two children stayed with us and slept on the sleeper sofa. My daughter who is 7 said it was not very comfortable. Our bed was fine, but it is right by the door, thank goodness we always bring a white noise machine with us so it did cover any hallway noise. The kitchen was clean and we did like having a fridge and microwave. The pool was nice, the hot tub was a little cool, but the maintenance man was working on it. The sauna didn't even get warm. I used the ladies restroom in the pool area and there were 3 stalls, 2 had signs on them that they were out of order. The staff was extremely nice.
We went here because we bought a groupon. There must have been a problem with a room on the 3rd floor closer to the pool as it had a padlock on it and fans running constantly in it (it did stink up the entire 3rd floor (thank goodness we were on the opposite side of the building otherwise the smell would have been to much for us to even stay there). In the past year we have stayed at Lake Lawn resort and Geneva Ridge with a groupon for the same price, both were better than the Cove and the same price as the Cove. If you were going to enjoy walking around downtown or using the beach the Cove would be nice for that as it is very close to shops, restaurants, and the beach, but it was January in Wisconsin so we were not going to the beach! With all the money being spent to update numerous resorts in the Lake Geneva/Delevan area the Cove needs to do some updating or it will be left in the dust. If I had an option of purchasing a night at the Cove for the same price as Lake Lawn Resort or Geneva Ridge I would not stay at the Cove. It was not bad, but it was not good either.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenevaHos, Manager at Cove of Lake Geneva, responded to this review, January 28, 2013
Thank you for taking the time to post your feedback from your visit to the Cove of Lake Geneva. We take all of our customer feedback extrememly seriously. I am glad to hear that the suite you stayed in was clean and found the staff to be extremely friendly. I apologize that you did not find the layout of your suite to be functional. We do offer suites with a private bedroom with the bedroom in the back of the room away from the door, which may be helpful if you choose to stay with us again. Each of our units is individually owned, making the decor of our suites different. We definately could have accomodated you in an updated suite has we known that you found your suite to be dated. Again, thank you for your feedback and we hope to have the opportunity to serve you again in the future.

Sincerely,

Paula Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cove of Lake Geneva

Address: 111 Center St, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 14 hotels in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cove of Lake Geneva 3.5*
Official Description (provided by the hotel):
Set against the stunning shoreline of Geneva Lake and in the heart of town, The Cove of Lake Geneva is the ideal hotel for everything from girls shopping getaways and family vacations to romantic weekends and business travel. Guests will find exceptional comfort in our all-suite resort featuring the areas most exclusive setting, all within walking distance to Lake Geneva’s main attractions.The Cove proudly offers 222 spacious suites complete with all the amenities you need for an exceptional stay. Our all-suite resort features fully equipped kitchens, fireplaces, whirlpool tubs, and spacious balconies or patios. Guests may choose from a variety of room suite options to suit your needs. ... more   less 
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Also Known As:
Cove Of Lake Geneva Hotel Lake Geneva
Cove Lake Geneva
Lake Geneva Cove
The Cove Lake Geneva Wi
Cove Hotel Lake Geneva

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