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“The best service hotel” 5 of 5 stars
Review of Mill Creek Hotel

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Mill Creek Hotel
2.5 of 5 Hotel   |   123 Center St, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #3 of 14 Hotels in Lake Geneva
Certificate of Excellence 2014
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
“The best service hotel”
5 of 5 stars Reviewed July 14, 2014

We celebrated our friends 40th birthday this past weekend in Lake Geneva. The location of the hotel is perfect. We were able to walk everywhere (shops, restaurants, bars, spas, beach, etc.)
The rooms are a good size. The best thing about this hotel is the front desk staff. I travel a lot for work and stay at various hotels. I have never come across a front desk staff that is all heart. They are the hardest working and kindest people I have ever met. They provided us with any amenity we needed any time of the day. There were 16 of us and I expressed my concern that we would like a room for us to gather in and immediately April set us up with a meeting room.
April who is in charge was unbelievable. She would go out of her way to make sure our stay was great. One of the guest left the car lights on and she made sure she tracked them down to let us know. Not only does she run the front desk but she also runs things to the rooms when we needed them. Thank you to the staff at Mill Creek for making our friends 40th so memorable. We will be back soon.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, July 28, 2014
Thank you for your wonderful review.
It is so nice to hear that your had a wonderful birthday celebration for your friend with friends here at Mill Creek Hotel and that our staff was able to help out in many ways to ensure that everything was great.
We're glad that you enjoyed our ideal location as much as we do.
We welcome your next visit and hope that it is very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

We stated at the Mill Creek in July and it was clean and the staff was extremely nice! The rooms are spacious & kitchen was well equipped. Some of the decor is outdated but it didn't take away from a wonderful trip. We spent nights out on our dean overlooking the creek & park. Go to The Baker house for dinner! Such an experience! Also don't miss a lake tour & Simple for breakfast!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, July 28, 2014
Thank you so much for your excellent review and great Lake Geneva suggestions, too.
We are so happy that you enjoyed your stay and our friendly staff.
We are looking forward to your next visit and hope that it is very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2014

Amazing room and details and housekeeping...April the desk person was Amazing and caring .She is why we decided to stay.We were walking around having dinner and boom here we stayed. reaaly close to all the shops and close to the each

Room Tip: Call ahead it might be very popular
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, July 28, 2014
Thank you for the awesome review. We are so glad that you enjoyed your stay and received such exceptional service. We sincerely look forward to your next visit and hope that it is very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
De Pere, Wisconsin
Top Contributor
102 reviews 102 reviews
36 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 4, 2014

Mill Creek bills itself as a luxury accomodation. It isn't. It is decent. It was very clean and the staff was super friendly; but the decor is dated and somewhat worn. Carpets all appear new, but the furniture in the condo we stayed in (303) was needing replaement; particularly the sofa sleeper that had places worn thru on the cushions and a mattress that was very inadequate for sleeping. The cushions on the small balcony furniture were nasty looking to the point that even my 14 year old son didnt' want to sit in them. The jetted tub just looked old with the shower curtain all around it. The swimming pool is truly the size of a postage stamp. Legs couldn't stretch out in the hot tub If we were to vist Lake Geneva again, we would try a different spot; even though the location was great (everything in walking distance) the value wasn't fabulous for the state of the place.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

Really nice place. Used to be condos so spacious and well equipped. Clean. Very well located to everything in downtown Lake Geneva. Some rooms have lake view, others have a nice view of park and creek. Would stay there again for sure. And really liked having fridge, fireplace, etc. Deducting star for a little outdatedness of hall areas and an air conditioner that couldn't decide whether or not to turn off. Nothing major. Nice place.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, July 7, 2014
Thank you for your nice review.
We are glad that you enjoyed your stay and our fantastic location.
I apologize for the air conditioner controls, I hope someone was able to assist you with that during your stay.
We are continually making updates to the hotel during the non-peak season, so we hope you make a return visit very soon and will notice something new.
We look forward to your next stay with us!
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San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

I took my Mom to Lake Geneva (from Chicago) for her birthday and we had a great mother-daughter overnight. The hotel rooms are actually condos so you have a full kitchen, dining area, living room (with gas fireplace), separate bedroom with a king size bed, and a private balcony with 2 chairs and a table. Also, the jacuzzi tub in the bathroom is enormous! The staff is very friendly and greeted my mom with a "Happy Birthday!" because I had put that in the notes when booking. I also asked for a top floor room when booking and they accommodated that. The room itself was nicely appointed and met all of our expectations. Our Gold Suite overlooked the nature preserve and creek and was very peaceful. We spent a couple of hours sitting on the balcony listening to the creek, watching cardinals, swallows, robins, a squirrel build a nest, and chipmunks eat berries from the high branches. We also enjoyed seeing the nesting cliff swallows in the garage. Very cute. When we checked out the staff was very nice again and gave us each a Mill Creek reusable shopping bag. We did the Lake Shore Path from the Riviera to Big Foot State Park before leaving (about 4-5 miles round trip) and it was wonderful! We really wished we had booked a longer trip! I also recommend eating at Sprecher's Restaurant & Pub, which is literally like 100 feet away. We had lunch and dinner there. Great food, nice patio with lake views, and a nice inside dining area too.

Room Tip: We had a Gold Suite on the 3rd floor. Great views of the creek and nature preserve. Very quiet.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, July 7, 2014
Thank you so much for your wonderful review!
We are happy that you had a wonderful time and enjoyed our location and all the nature that surrounds our property.
It is so nice to know that our staff was welcoming and friendly.
We look forward to your next visit and hope that you can make it a longer one, and that it is very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodridge, Illinois
1 review
5 of 5 stars Reviewed June 18, 2014

I have been going to Mill Creek for a few years now to have a scrapbooking get-away with friends. We book two suites and the conference room. We are able to set up our scrapbooking supplies and not have to worry about putting things away until it is time to leave. Our suites were across the hall and met all of our expectations. They were clean and the kitchen was well stocked with the things we needed for our stay. The location was perfect as we were able to walk to restaurants and shopping and take early morning walks along the lake. The staff was very accomodating and helpful. The breakfast room was comfortable and there was a nice selection of breakfast items available. I would recommend Mill Creek to anyone planning a trip to Lake Geneva.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this review, June 25, 2014
Thank you for your fantastic review.
It is good to hear that you and your friends always have a great scrapbooking getaway at Mill Creek Hotel. Our meeting room is small, so it is nice to hear how our guests find creative ways to use it.
It is also great to hear compliments about our Hotel, Location, and our Staff. Thanks again.
We are looking forward to your next visit and hope that it is very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mill Creek Hotel

Address: 123 Center St, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lake Geneva
#6 Family Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Mill Creek Hotel 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
The ideal location in the heart of downtown Lake Geneva, WI.Nestled by the magnificent lakefront, the many historic parks, and the prestigious Main Street, The Mill Creek Hotel offers overnight visitors to Lake Geneva the best of all possibilities.You will view the vastness of beautiful Geneva Lake. You will enjoy the peaceful Donian Wetland Nature Preserve, and you are within steps of Lake Geneva's prominent Main Street.Mill Creek is the only hotel in Lake Geneva situated in a beautiful wooded nature preserve in the heart of it all and only steps from all shopping, restaurants and beaches. ... more   less 
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Also Known As:
Mill Creek Lake Geneva
Hotel Mill Creek

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