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“Great Family Fun!” 4 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #6 of 15 Hotels in Lake Geneva
Certificate of Excellence
Round Lake
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Family Fun!”
4 of 5 stars Reviewed July 21, 2014

My Wife and Two Children stayed at the Timber Ridge on a Sunday for our anniversary and our 3 year old and 6 month old were able to use the facilities and enjoy themselves. the arcade was very kid and adult friendly, I love the e-points and not having to collect physical tickets anymore. The food is very good in all the restaurants and we really enjoyed our one night half day stay there, so much to do at resort and in Lake Geneva right down the street!

Room Tip: Book on sunday's when rates drastically reduced...you can get $350 room for $109 and that is a s...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 11, 2014
MrOysterhead_Chris ~ Happy Anniversary! I am happy that you were able to spend your special occasion here at Timber Ridge with us. It certainly sounds like you had a great time. I look forward to welcoming you back again soon. ~ Kevin
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924 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • French first
  • Any
English first
Twin Lakes, Wisconsin
Level Contributor
3 reviews
3 of 5 stars Reviewed July 19, 2014 via mobile

We chose Timber Ridge for our family reunion. It was my family's turn to host and since we live nearby, we chose Timber Ridge because we liked that the rooms are suites and the indoor water park would ensure that the kids had something to do no matter what the weather. Check in was pleasant and we had no issues there. The hotel itself is very used and it is in need of updates. The carpet throughout the rooms and the halls have many stains and the walls in the rooms are looking like they could use freshening up. We found the room to be clean, just worn. My biggest complaint is the upstairs bedroom gets VERY HOT unless you keep the air conditioning in the room at a very low setting and freeze out the people downstairs. It's a poor setup circulation wise and the people upstairs were pretty uncomfortable. I also took the
kids into the water park to have a snack from the little food area there and the woman working in the pizza area was just short of being very rude. It seemed she was busy and we were an inconvenience. We ordered 2 pieces of cheese pizza which she handed to us and in immediately turned around and started making a pizza. She didn't ask if there was anything we wanted which we did. We stood there for almost 10 minutes while she stood with her back to us and then she finally turned around and I asked if we could have nachos too. She sighed and got them. Also another employee came out and walked past us and didn't acknowledge us either. The cashier however was VERY friendly. I work as a manager in food service and the 2 people preparing food need better customer service training. It may not sound like it from this review but I am actually a fairly low maintenance person and go with the flow however for the cost of the rooms and for being on Grand Geneva property, I was disappointed by the service and the overall wear within the hotel.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
Rbaker197~ Thank you for staying with us and for taking the time to provide us with feedback on your visit. I apologize for the lack of hospitality you experienced in the Hungry Moose. I have addressed this with my management team. The two bedrom lofts can get a bit warm during the summer months. I am sorry that you were uncomfortable during your stay. I truly appreciate you sharing your thoughts with us, as we are always looking for ways to improve the experience for our guests. ~ Kevin
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 18, 2014

We bought a day tripper pass for our family of 5. It was resasonably priced and included a Suite from 11am-11pm! This was great for the kids to rest, use the bathroom, change clothes etc. We all loved the green slide and had a blast. Fun for all ages. I highly recommend it!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
Shannon H~ I am happy to read that you were able to book our “Day Tripper Package”. This package allows access to the hotel and waterpark for 12 hours. While it is based on our hotel occupancy and is not always available, it is a nice option for those who live close or cannot getaway for the entire night. I hope you will come and visit again soon. ~ Kevin
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Rockford, Illinois
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 16, 2014

Stayed in a 2-bedroom suite for one night to take advantage of a great summer offer that was available. The room was great with a 2-person jacuzzi tub that the 2 kids loved. The room basically had a full kitchen!

The indoor waterpark was enjoyed by all 6 of us, both young and old! We loved the outdoor areas. The toddlers one was perfect for our 2-year old. The indoor area has 2 large slides, a long lazy river, and a large pool with another slide, basketball hoop, etc. The size of the whole place was great for young kids because it's way smaller than a place like Kalahari in Wisconsin Dells. We would definitely stay here again!

Room Tip: 2-room suite was plenty big enough for 6-7 people
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
KenzieLovesTravel~ Thank you for taking the time to share your experience at Timber Ridge Lodge. It is great to visit during the summer when the outdoor pool areas are open. I am glad to hear that you will stay again in the future. ~ Kevin
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Elgin, Illinois
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed in a one bedroom suite which was like an apartment. The kitchen is stocked with everything you need if you want to save some money and make a couple meals in the room. The dining table seats 6 so it is big enough for a family meal. Loved the fireplace. The bathroom is huge and the whirlpool tub is large enough for 2 people to lay in. Check the hotel website for packages. We got the Treat/Retreat package which came with a free large pizza (made to order), $25 voucher for breakfast, 2 free ice cream cones, and $20 worth of game tokens for the arcade. If you are trying to save some money go Sun-Wed. The waterpark is really nice but geared for toddlers and younger ones. I brought my granddaughter who is 9. She preferred to hang outside in the "adult" pool and throw balls in the basketball hoops around the pool. The lifeguards are very attentive and we found the staff very friendly and helpful. There is a free trolley to go around the grounds. Only cons are, the bedroom walls are thin so you can hear conversations on the other side. Elevators very slow so we mostly took the stairs. (hotel 4 floors) Fire alarm went off at night a few times with no explanation of why by the staff. Also had very slow service for breakfast at Smokeys BBQ but the food was good and a generous portion when we got it. Still we are planning a return trip.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
Faith P~ I am happy to read that you were able to getaway to Timber Ridge Lodge on the Treat & Retreat package with your granddaughter. Our packages provide a great value for families as do the kitchens in our suites. Summertime is a great time to visit when the outdoor pool areas are open. I apologize for the malfunction of the fire alarm. I look forward to welcoming you back again soon. ~ Kevin
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Chicago, IL
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 14, 2014

Our kids were 7, 4, and 2. The waterpark is just the right size for all of them. Not as sprawling as a Kalahari, but it has a little of everything. I have a feeling that older kids might find it a little redundant/boring. As for the rest of our stay, the lodging was clean and comfortable. We stayed in a one-bedroom unit and there was plenty of space for the 5 of us. Game room provided some entertainment for the kids and we took part in a craft making activity as well. Staff was very friendly and no issues on that end. All in all, we enjoyed our stay and would recommend it - especially for families with younger children.

Room Tip: There are some people who rent their rooms through VRBO - which ends up being cheaper than booking t...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
quagmire0~Thank you for your kind review. I appreciate your positive comments regarding our facilities and staff. I will share your comments with my team. I am happy to hear that you will be recommending Timber Ridge Lodge to others. I look forward to welcoming you back again in the future. ~ Kevin
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Lahore, Pakistan
1 review
4 of 5 stars Reviewed July 14, 2014

A good place for a family to have fun.
Nice water park.Neat rooms.Fun and shopping places.Healthy environment.
Although fire alarms went off in the night and then they said it was a malfunction.
Other than that a good place

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, August 8, 2014
Fahadkhanlodhi~ Please accept my apology for the malfunction of the fire alarm. I am happy that you had a good time with your family. I look forward to welcoming you back in the future. ~ Kevin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Geneva
#3 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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