We chose Timber Ridge for our family reunion. It was my family's turn to host and since we live nearby, we chose Timber Ridge because we liked that the rooms are suites and the indoor water park would ensure that the kids had something to do no matter what the weather. Check in was pleasant and we had no issues there. The hotel itself is very used and it is in need of updates. The carpet throughout the rooms and the halls have many stains and the walls in the rooms are looking like they could use freshening up. We found the room to be clean, just worn. My biggest complaint is the upstairs bedroom gets VERY HOT unless you keep the air conditioning in the room at a very low setting and freeze out the people downstairs. It's a poor setup circulation wise and the people upstairs were pretty uncomfortable. I also took the
kids into the water park to have a snack from the little food area there and the woman working in the pizza area was just short of being very rude. It seemed she was busy and we were an inconvenience. We ordered 2 pieces of cheese pizza which she handed to us and in immediately turned around and started making a pizza. She didn't ask if there was anything we wanted which we did. We stood there for almost 10 minutes while she stood with her back to us and then she finally turned around and I asked if we could have nachos too. She sighed and got them. Also another employee came out and walked past us and didn't acknowledge us either. The cashier however was VERY friendly. I work as a manager in food service and the 2 people preparing food need better customer service training. It may not sound like it from this review but I am actually a fairly low maintenance person and go with the flow however for the cost of the rooms and for being on Grand Geneva property, I was disappointed by the service and the overall wear within the hotel.
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva