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“Family Getaway” 4 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #4 of 14 Hotels in Lake Geneva
Certificate of Excellence 2014
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Family Getaway”
4 of 5 stars Reviewed January 20, 2014

We stayed in a two bedroom unit over the Christmas holiday. We had a great experience, our boys ages 6 & 4 loved the large room and waterpark. Rooms were were clean and we enjoyed the fireplace. Took the free trolly to tour the property and visit the Grand Geneva, a lovely hotel as well. We will definitely be back.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, February 5, 2014
tmoch~ I was glad to read your review of your recent stay at Timber Ridge Lodge. I appreciate your recognizing the large space in your two bedroom suite, basically an apartment with the kitchen, living room, dining area, two bedrooms and two bathrooms. I am glad you had the opportunity to take the trolley to experience the entire resort complex. I look forward to welcoming you back again soon! ~ Tom
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843 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • English first
  • French first
  • Any
English first
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

We bought the swim and ski package for our family of six and are pleased with the resort. We have stayed at the main Grand Geneva resort previously and are happy with the TimberRidge Lodge & Waterpark. It's as expected with lots of children, noise and water fun. The skiing was fun as well. Not a 'mountain' but not a bad hill for SE Wisconsin

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, February 5, 2014
SCT67 ~ Thank you for sharing your comments regarding your recent stay at Timber Ridge Lodge and Waterpark. I am glad that you enjoyed quality family time skiing at the Mountain Top and splashing at Moose Mountain Falls! I hope your family will visit again in the future. ~ Tom
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Bourbonnais, Illinois
Top Contributor
60 reviews 60 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 15, 2014

With a late check in time of 4, you would think rooms would be ready, but when we arrived at 4:30 the room wasn't ready. We didn't get our room until 5:30. We got a suitcase out and let our 9 year old play at the waterpark, but it certainly wasn't ideal. After traveling with a baby sitting in a waterpark in winter clothes wasn't ideal. The room was like a one room apartment and had a full kitchen except for a stove. It was very clean. It had a giant jacuzzi tub that everyone enjoyed.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, February 5, 2014
Amy G ~ Thank you for your comments regarding your recent stay at Timber Ridge Lodge. Please accept my apology for the delay in checking you into the hotel. While that is not our standard level of service to our guests, I am truly sorry that it was an inconvenience for you and your family. I am happy to hear that you enjoyed your suite and the two person Jacuzzi tub. I hope you will come and visit us again in the future. ~ Tom
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Oak Creek, Wisconsin
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 12, 2014

Just got back from a one night stay with 6 adults, 4-1/2 and 1-1/2 year old. We rented a 2 bedroom suite, it was nice but small for a large group like ours. Very clean and quite, the suite itself had the kitchen, dining area, living area and one bedroom and full bath downstairs and 1 bedroom and full bath upstairs. Lots of storage areas so you can put all your things away if your wanted to. The only problem we had the kitchen area did not have an oven. It put a damper on the our dinner and breakfast plans, we will know next time. FYI there is a Walmart a short distance away, which we were glad of.

The waterpark itself was smaller then others we have been to but worked great for us because of the age of the kids. It had 2 waterside, a lazy river, a couple pools and hot tub and a nice area for the little ones.

Room Tip: Kitchen area does not have a oven, keep this in mind when planning meals in your room.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, February 5, 2014
Jmswessel~ Thank you for your review. I am sorry that you were not aware prior to arrival that our suites do not have ovens. We do post it on our website. I apologize that it put a damper on your trip. I am glad you enjoyed your time in the waterpark. Moose Mountain Falls is ideal for families with younger children who are looking for the safety and security of a smaller setting. I hope that you will come and visit us again in the future. ~ Tom
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

We decided to go for the weekend. This was the weekend right after new years. Normally I would expect the place to be a little dirty and for the staff to be burned out. I was happily surprised to find every employee smiling and on their A game. We have been here before and will surely return. Best place in Lake Geneva for families.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, February 5, 2014
steves83~ Thank you for your kind comments regarding our staff. I am glad that you will return to Timber Ridge Lodge in the future. We look forward to having you as our guest. ~ Tom
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Chicago, IL
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 28, 2013

This place offers great value--not 5 star but you get a lot of bang for your buck. The rooms, though dated, are clean, spacious and comfortable. The kitchen is a huge bonus. The waterpark is on the small side but the kids love it. The grounds of the whole complex are lovely too.

My warning is to parents at the waterpark; in my few total hours spent at the waterpark, I saw the lifeguards jump in to save 4 kids under the smaller white slide (these were not toddlers or even preschoolers). During the rescues, the parents were no where to be seen and might mosey over with a beer if they heard the lifeguard whistle. Luckily the lifeguards here take their jobs seriously. So, If your child is not a strong swimmer and you're not going to watch them, please put them in a life jacket. Sounds harsh but better that everyone be safe on vacation.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald R, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 3, 2014
la-la-limon~ Thank you for your review. I appreciate your comments regarding our lifeguards. They do take their jobs very seriously and are well trained to keep a watchful eye on all of our guests. I am happy to hear that you enjoyed the resort and hope you will come back and visit again soon. ~ Gerald
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 26, 2013

My family and I went to Timber Ridge for the Christmas holidays. All 5 of us enjoyed our stay great deal: the waterpark, the Mountain Top, the Spa, the restaurants at Grand Geneva were all perfect and made our stay very enjoyable. Have to note that Smokeys got better compared to last year, offered some healthy choices, 3 salads varieties, etc. Kids had some wonderful memories of the story time with Bruce the Moose, milk and cookies. Would agree with the majority that it is pricey, but we thought it was worth paying for the comfort of 2 br. townhouse.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald R, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 3, 2014
Inna P~ Thank you for the wonderful comments regarding your recent stay. The Holidays are a very magical time here at the resort. I am happy that your family enjoyed many of the activities that we have to offer here at the resort. From the waterpark to the spa and ski we certainly have a lot to keep families busy. I will share your comments regarding Smokey’s to my culinary staff. I am happy that you liked the menu changes that we have made. Please come back and visit again soon! ~ Gerald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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