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“Great place to take the kids and get away!!” 4 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #5 of 15 Hotels in Lake Geneva
Certificate of Excellence
Elkhorn, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to take the kids and get away!!”
4 of 5 stars Reviewed January 15, 2013

If you are looking for friendly staff and a nice atmosphere, then is a stop to add to your list. We recently stayed here with the kids and enjoyed oursleves very much. I recommend this place to everyone, even if you live only ten minutes away like we do.

Room Tip: The suite is the best deal to get!!
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 17, 2013
Tony K~ Thank you for taking the time to post your comments. I am happy to hear that you and your family enjoyed your stay at Timber Ridge Lodge. I really appreciate the high recommendation. Since you are so close to the resort I hope you will sign up for our email blasts so that when we have special rates/packages available you can come back and enjoy all that we have to offer our guests. Regards~ Leslie
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903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 14, 2013

clean and affordable. pleasant staff. lots to do. the waterpark was fun and the arcade kept the kids busy. room was nice and having a full kitchen made things easier on the wallet......................................................

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 30, 2013
ERIC W~ Thank you for sharing your experience at Timber Ridge Lodge. I am happy to read that your family had a good time. Our waterpark and arcade sure do keep the kids busy here at the resort. Thank you for the mention of our staff. I will share your comments with my team. I hope that you will come and visit us again soon! Regards, Leslie
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Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 11, 2013 via mobile

Stayed at Timber Ridge Dec 2012, upon arrival our room was ready early which was a plus. Once in the room, which was nice and cozy however controlling the temperature inside the room was difficult. Once the air turned on, it was loud and during the night the room temperature went steadily down. It was cold in the room after about two hours at night and we had to adjust the temps during the night constantly. The water park is great for kids and having the game room right across the hallway was a plus. The place could use another restaurant but you can always go to the Grand Geneva resort with four restaurants (over priced restaurants). But the skiing, snowboarding and sledding were good.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 17, 2013
po153c~ Thank you for your comments. I apologize for the issues you had with the heat in your room. I have informed our engineering department of this so they can correct the issue. We do have a lot of fun activities on property during the winter season. I am happy that you were able to enjoy skiing and snowboarding at The Mountain Top and our sledding area. Please come back and visit us again soon. ~ Leslie
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Chicago, Illinois
1 review
2 of 5 stars Reviewed January 11, 2013

We took the kids up to Timber Ridge for a 1 night trip to the water park. Check in was friendly and efficient, dropped our stuff in the room and headed strait for the water park. I would agree with other here that said it was geared for the younger set. Our kids are 9 and 12 and they were pretty bored. After a couple of trips down the various slides, which were very fun, there wasn't much else to do. The lazy river depth was very shallow in some places and the kids being off and on the tubes came out of there with scraped knees and elbows. The "spray park" part was for the little ones and that's basically it. If was not crowded at all which was a huge plus, but even though we had tickets for the next day, they decided that didn't want to go back. They did have a very enjoyable time at the game room and the attendant was really good with the kids! The room itself was very dated. We travel a lot both for work and as a family and I think I definitely got taken in by the "Grand Geneva" name. The rooms don't seem to have been refreshed since they were built. Still using the old grimy bed spreads instead of the fresh linens and duvets that most other hotels/resorts have gone to. The layout of the 2 bedroom way very weird as well. If you sat at the kitchen table, you couldn't walk from the kitchen to the living room. Also it wasn't a true 2 bedroom, the 2nd sleeping area is a loft type area, so there is no chance of putting a kid to sleep and letting the grown ups stay in the living room/kitchen area. Finally we had a heater that had a mind of its own. Changing the thermostat setting or the settings on the unit itself had no impact whatsoever, it just kept blasting heat. we finally had to pull the plug. We decided as a family since we were only there for the 1 night, that we'd rather sleep in our own beds and made the decision around 9:30 to drive back to the Chicago burbs instead of spending the night. To answer a forthcoming question, we didn't call down or ask to have some of the issues fixed, I am sure they would have tried to accommodate us, again with it being just 1 night, we didn't want to go thru the hassle. Bottom line if you have young ones and are looking for a quick water-park trip. This is not a bad option. I don't think we would return.

PS. One other strange note, the kids who do the life-guarding at the park take their jobs VERY seriously. I really appreciate the focus on safety. They may want to take a refresher on hospitality. They are not mutually exclusive.

Room Tip: Stay closer to the water park if you can.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 21, 2013
David G~ Thank you for your recent posting. I want to apologize that your expectations were not met during your recent stay with us at Timber Ridge Lodge & Waterpark. Your comments have been shared with my staff, so thank you for taking the time to review our property. We take your comments to heart, as your feedback will help us improve. I welcome the opportunity to speak to you more about your recent experience my direct line is 262.249.3450~Leslie
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Homewood, IL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 8, 2013

This is one of the best water parks around. The temperature both in the water and in the water park itself are perfect! There are enough water activities for big and small and the game room is even nice. The staff is very nice also. My only two complaints would be that 1) when we checked in it took a little bit of time because they only have two registers and 2) ChicagoMom2003 is right. The sleeper sofa is not that comfortable, however, I doubt most kids will notice. One other thing, the fireplace gets really hot. They have put a removable screen thing in front of it, but that can easily be knocked down by little ones, so I wouldn't use it around them. Otherwise, a great stay for a great price.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 17, 2013
MsCathy530~ Thank you for your comments. I was delighted to read about how much you enjoy our waterpark. Please accept my apologies for the delay you experienced during the check in process. We strive to get our guests checked in as soon as possible so that they can enjoy all of the activities/amenities that the resort has to offer. I am very pleased to announce that we are in the process of replacing the sofas and lounge chairs in the living rooms of all of our units. This project will be complete by May 2013. I hope that you will come back and visit us again soon. Regards~ Leslie
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Brown Deer, Wisconsin
2 reviews
4 of 5 stars Reviewed January 7, 2013

We came to Timber Ridger in summer, and now for the New Year. It's great to be able to enjoy the waterpark in the middle of winter, and the Xmas decorations throughout the Grand Geneva Resort are impressive. The Wellness Center and Spa provided a huge selection of exercising or massages and other luxuries. Only complaints I have is of the sofa bed, and super noisy heater/air conditioner. You are much more comfortable sleeping on the floor instead:(

Room Tip: We like the double room suite with the kitchenette.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 17, 2013
rosam1977~ Thank you for your comments. I am so happy that you got the opportunity to visit Timber Ridge Lodge during the Holiday Season. It is a very special time of year to visit our property. I am glad you had time to enjoy both the waterpark and spa. I am pleased to announce that Timber Ridge will be replacing all of our sofas and lounge chairs in our living rooms. The project will be completed by May 2013. I do hope you will come back to visit us! Regards~ Leslie
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Homer Glen, Illinois
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 7, 2013

Have been coming up to Timber Ridge and Grand Geneva for many years. Fantastic water park with an exceptional and friendly staff and lifeguards. Single and double tube slides as well as a body slide. Great areas for younger ones as well, with a zero depth area for infants and toddlers with water sprays and fountains and a floating obstacle course for older kids.

Restaurant in the water park as well as Smokey's restaurant within the hotel are great. A+ rooms, staff and service.

Room Tip: Some floors have quiet hours after 11:00 p.m. - ask.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, January 17, 2013
Kristopher P~ Thank you for your recent post and for your loyalty to Timber Ridge! I am happy that you enjoy the waterpark as well as our onsite restaurants. I will share your positive comments with our staff. We hope to see you again soon! Regards~ Leslie
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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Geneva
#3 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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