Hello! This is the first review I have written, ever, in my life....but I can't put someone else in this position....we took advantage of the stay 2 nights get the 3rd free that was a factor and the second factor was we always go to the dells but this time I just really didn't feel like driving 3.5 hours to the dells.........OK so here goes.... I was very unhappy with our stay. I had a 1br suite booked for myself and my 2 sisters as well as my 5 year old and my 4 year old who was celebrating her birthday there. I gave my sister (who is 8 months pregnant) the joy of sleeping on the king size with my 2 little ones and I took the couch which opens to a sleeper with my other sister....needless to say sleeping on the floor on a cardboard box would have been more comfortable.....I ended up using the padded chair with my legs up on a dinning chair and my sister was just up all night until the pregnant sister woke up and she went to sleep on the king bed at 6:30 in the mornong.....so basically she slept from 630am to 330pm...missed half the day...we contacted the front desk and were told all the sleepers are the same and were offered a roll away...problem was..that covers one person...what about the 2nd!?!? We were 5 people in that room....that was Sunday night thru Monday. Whatever....after that Monday evening , our toilet starts freaking out and filling and draining and filling and draining.....we called the front desk who sent up a plumber...he stated it was nothing major and should b fixed but if it happens again to call back the front desk.....sure enough within 10 minutes it does it again.....mind u this is like 8pm I'm getting my little girls fed and ready for bed and we are asked by the front desk if we want to switch rooms but since no 1br suites r available (as this is Xmas eve) we can go to a 2br which is normally a $100 upgrade they would only CHARGE US $50 and since we had 2 nights left it would b an additional $100 on top of the $500 I was already paying....WTF!?!?! r u serious???? I flipped a lid......there is a toilet problem in my room and u want me to repack all my stuff get all my kids stuff and clothes and we suits and activity stuff we had already unpacked and inconveniently have to move rooms...plus u r going to charge me?!?!? No way.....after speaking with a manager we got the complimentary upgrade. Then on Wednesday, which was our check out day, I did the phone call to the front desk to check out and then got both my girls dressed in their swimsuits for one last little bit in the waterpark.....I was fully clothed and both my sisters were fully clothed as they were not going in the water....I put wristbands on both the girls and went to go into the waterpark when some girl told me that we could not enter since there were 5 of us and only 4;wristbands (u get 4 bands per day with a 1br suite...so I had 2 on the girls and I was just holding the other two in hand)...I told her this was our checkout day and the only two going in the water are my 5 and 4 year old girls.....she said "well u need 5 bans to go in and u only have 4...u need to hold on while...." By then I had had enough of this place...I cut her off mid sentence and said "we will b at a table on that side of the kids area...when u find someone willing go come and go at it with me...send them over there".....nobody showed up.......basically for the $209 per night plus your room tax & service fee or whatever u guys call it...it comes to like $240 a night plus a resort fee......I will NEVER recommend this hotel to any of my friends not only that...I will discourage them from staying them by informing each one of the terrible stay we had......we travel a lot and atay many places........since October we have been to wisconsin dells, las Vegas, and Orlando....and now lake Geneva........ that's just the past 2 months....I have never been so dissatisfied and disappointed from a mini vacation in my life.....EVER!