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“One of the worst mini getaways EVER!!!!!!” 1 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #4 of 14 hotels in Lake Geneva
2 reviews
8 helpful votes 8 helpful votes
“One of the worst mini getaways EVER!!!!!!”
1 of 5 stars Reviewed December 27, 2012 via mobile

Hello! This is the first review I have written, ever, in my life....but I can't put someone else in this position....we took advantage of the stay 2 nights get the 3rd free that was a factor and the second factor was we always go to the dells but this time I just really didn't feel like driving 3.5 hours to the dells.........OK so here goes.... I was very unhappy with our stay. I had a 1br suite booked for myself and my 2 sisters as well as my 5 year old and my 4 year old who was celebrating her birthday there. I gave my sister (who is 8 months pregnant) the joy of sleeping on the king size with my 2 little ones and I took the couch which opens to a sleeper with my other sister....needless to say sleeping on the floor on a cardboard box would have been more comfortable.....I ended up using the padded chair with my legs up on a dinning chair and my sister was just up all night until the pregnant sister woke up and she went to sleep on the king bed at 6:30 in the mornong.....so basically she slept from 630am to 330pm...missed half the day...we contacted the front desk and were told all the sleepers are the same and were offered a roll away...problem was..that covers one person...what about the 2nd!?!? We were 5 people in that room....that was Sunday night thru Monday. Whatever....after that Monday evening , our toilet starts freaking out and filling and draining and filling and draining.....we called the front desk who sent up a plumber...he stated it was nothing major and should b fixed but if it happens again to call back the front desk.....sure enough within 10 minutes it does it again.....mind u this is like 8pm I'm getting my little girls fed and ready for bed and we are asked by the front desk if we want to switch rooms but since no 1br suites r available (as this is Xmas eve) we can go to a 2br which is normally a $100 upgrade they would only CHARGE US $50 and since we had 2 nights left it would b an additional $100 on top of the $500 I was already paying....WTF!?!?! r u serious???? I flipped a lid......there is a toilet problem in my room and u want me to repack all my stuff get all my kids stuff and clothes and we suits and activity stuff we had already unpacked and inconveniently have to move rooms...plus u r going to charge me?!?!? No way.....after speaking with a manager we got the complimentary upgrade. Then on Wednesday, which was our check out day, I did the phone call to the front desk to check out and then got both my girls dressed in their swimsuits for one last little bit in the waterpark.....I was fully clothed and both my sisters were fully clothed as they were not going in the water....I put wristbands on both the girls and went to go into the waterpark when some girl told me that we could not enter since there were 5 of us and only 4;wristbands (u get 4 bands per day with a 1br suite...so I had 2 on the girls and I was just holding the other two in hand)...I told her this was our checkout day and the only two going in the water are my 5 and 4 year old girls.....she said "well u need 5 bans to go in and u only have 4...u need to hold on while...." By then I had had enough of this place...I cut her off mid sentence and said "we will b at a table on that side of the kids area...when u find someone willing go come and go at it with me...send them over there".....nobody showed up.......basically for the $209 per night plus your room tax & service fee or whatever u guys call it...it comes to like $240 a night plus a resort fee......I will NEVER recommend this hotel to any of my friends not only that...I will discourage them from staying them by informing each one of the terrible stay we had......we travel a lot and atay many places........since October we have been to wisconsin dells, las Vegas, and Orlando....and now lake Geneva........ that's just the past 2 months....I have never been so dissatisfied and disappointed from a mini vacation in my life.....EVER!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2012

My family and I booked a last minute trip to this hotel and weren't sure what to expect. We had never stayed at a property with a waterpark attached. We arrived on a Sunday afternoon/evening and had dinner at the restaurant. We found the staff to be very hospitable and the food was good. Our room was a two bedroom with a loft. This worked perfectly for our family of seven (5 kids and 2 adults). Everyone slept well and the waterpark the next day was a blast. The waterslides and lazy river were a hit! We will definitely return again someday.

Room Tip: If travelling with large family, get the room with a loft. It sleeps a lot of people comfortably.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 28, 2012
davidbradfordbryan ~ I was delighted to read your comments regarding your recent stay at Timber Ridge. I was glad that you were all able to enjoy the waterpark and that the two bedroom loft was big enough for the whole family. I want to thank you for choosing Timber Ridge as a place the whole family could enjoy. We look forward to welcoming you back very soon! ~ Leslie
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

Friendly staff , good value , but rooms needed to be cleaned a litle more for example we found an old anderwear under the bad , but over all it's a fun place for famillys , food at the restaurant was good but breakfast was mediocre , will go back again for some familly time

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 28, 2012
Attitude1994~ Thank you for taking the time to post your comments regarding your recent stay. I am sorry to learn that we failed in meeting and exceeding your expectations regarding the cleanliness of your room. Your candid feedback allows us to see areas where we may need to improve. If you would like to discuss your stay in further detail please feel free to contact me directly by email or phone: lesliejohnson@timberridgeresort.com or 262.249.3450. I am happy to hear that you will return to Timber Ridge Lodge in the future. Kind regards, Leslie
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2012

We have been to Timber Ridge many times over the years. Never disappointed, staff is always great and there is always something to do no matter the season. Kim and his family at the Dan Patch stables have always been great too, make you feel like old friends! We stayed in two bedroom this time and it was perfect and affordable. Just wish the waterpark would stay open a little longer at night. Wanted to go check out nearby Rotary Gardens in Janesville for the Christmas light show but ran out of time, maybe next year. Timber Ridge is our favorite weekend getaway.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 26, 2012
takemethere12~ Thank you for taking the time to post your comments. I am so happy to hear that Timber Ridge Lodge is your favorite weekend getaway resort. We love having the stables on property for our guests to enjoy. I hope you were able to experience all of the Holiday decorations and activities that we have here at Timber Ridge Lodge. We hope to see you again soon! ~ Leslie
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Milwaukee, Wisconsin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 16, 2012

I had been here once before just to visit the water park but have never stayed here. We had decided to spend the weekend at the resort and take in a little more then the watermark. We rented a pool side suite which was really nice. It had a full kitchenette, large jacuzzi tub and fireplace. We still took in much of our time at the waterpark. I love that it seems to never get super busy and my little ones (19 months and 3 yrs old) can always enjoy it there. It's def suited towards the younger crowd, but that's what I enjoy most about it. We had supper and the joining resort & took in a really great buffet. Prime Rib, Crab Legs...amazing Christmas decorations. I like that even at the fine dining restaurants it's suited towards children. We took in breakfast at the restaurant on site, it was equally as good. Overall, enjoyed our time. Felt the pricing was a bit over the top for the room ($180+ a night, plus taxes..plus some annoying $15 extra fee which I found ridiculous = $215 dollars later) but tried to tell myself it included the watermark...so it was manageable.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 26, 2012
Heather T ~Thank you for your comments. I am glad that you were able to enjoy our dining options as well as the beautiful Christmas decorations on property. The Resort Fee includes a number of amenities (on campus transportation, daily bottled water, coffee in room, arcade credits & wi-fi, to name a few). We look forward to the opportunity to welcome you back to Timber Ridge again soon. Leslie
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Hazel Crest, Illinois
1 review
5 of 5 stars Reviewed December 16, 2012

I had a great time at Timber Ridge Resort. It was very clean and it wasnt crowded at all. I love how my room was right by everything. All me and my family had to do was take the elavator down the hall and i was right there. The employes were so friendly the room was so clean and the lifeguards worked their but off. I give the resort a ten.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 26, 2012
Vincent P~ Thank you for your recent post. I was delighted to read that you give our resort a ten! We pride ourselves on providing our guests with memorable experiences. I am happy that we were able to do that for you. We look forward to having you as our guest again soon. ~ Leslie
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Round Lake, Illinois
1 review
4 of 5 stars Reviewed December 4, 2012

The kids (4 and 2 year old) enjoyed the kids area and activities. Story time was in the lobby where others not participating in story time were there also, very loud, although all the kids said "Shhh" many times with direction from the story teller. Food about the same as always, would have liked to see something different on Smokeys menu over the years we've been there. Kids enjoyed the pony rides as always. Overall a good experience. Not far from home just to get away for the day.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, December 7, 2012
gdmac812 ~ Thank you for taking the time to share your comments. I am happy you chose Timber Ridge as your family getaway destination. I have shared your comments regarding the Smokey's menu with my culinary team and we are looking forward to rolling out some new menu items this spring. I hope that you will come back a visit us again soon! Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Geneva
#2 Spa Hotel in Lake Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Reservation Options:
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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