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“Clean Friendly Place” 4 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #4 of 14 hotels in Lake Geneva
Chicago, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Clean Friendly Place”
4 of 5 stars Reviewed November 5, 2012

Went to this place on a pretty impromptu trip. Frankly, we weren't expecting much and ended up being very pleasantly surprised. The two things that struck us the most were how new/clean the place felt and how friendly the staff were. The people working there simply could not have been any nicer. Our room was nice for what it is. I mean, it's not the Ritz as far as materials used, furnishings, etc., but we weren't expecting or paying for the Ritz. The room was large, clean, and the kitchen had more amentities than you could have expected. The only real bad part for us was that our trip was cut short when the power went out for the entire hotel. We had planned on spending most of the day at the resort before we left when we were in the pool and all of a sudden it went dark. We were told to evacuate the pool a little while later and then not really given any information or direction. There was no power in our room either so we had no choice but to leave. Up until that point it was a great stay and the kids were looking forward to spending more time there.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
Thunderdan1995~

Thank you for taking the time to share your experience. I enjoyed reading that my team made you feel so welcome. We strive to make sure that all of our guests experiences are ones people will cherish. I want to apologize for the inconvenience of the power outage that affected the entire town of Lake Geneva that day. If you have any further concerns regarding the power outage please contact me directly at 262-249-3450. We look forward to welcoming you and your family back!

Leslie
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • Any
English first
Glencoe, Illinois
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2012

Timber Ridge is part of the Grand Geneva Hotel in Lake Geneva Wisconsin. It is an indoor and outdoor water park with suite type rooms. The property is nice and easy to get to, yet the rooms are getting dated and need a refresh. The water park is great for kids under 12. In addition there are many other things to do asides from swimming both on and off the property. Skiing in the winter at the Grand Geneva is good for all except the most expert skiers, and the town has many other attractions. Ted restaurant at the resort, smokey,s barbecue is average. The food at the main hotel is a free 5 minute trolley ride and is really good. Overall perfect for a one to two night getaway.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
CFR1967~
Thank you for taking the time to share your experience at Timber Ridge Lodge. I am happy to hear that you enjoy the resort and it sounds like you have utilized many of the amenities our property has to offer. We look forward to having you as our guest again in the near future.
Leslie
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Wi
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2012

I just have to say we've been to many indoor waterparks this was by far one of the best we've been too.. It's close to home for us so that was a plus..But the water temp was perfect!! It was great for our kids who aren't the best swimmers,our 3yr loved going down the tube slides! Also going on the indoor/outdoor hot tub !
Rooms were nice, kids loved having there own bedroom :) My only complaint I guess would be that maybe the lifeguards that are by the green & yellow slide actually go in the water as people are coming out.Just seemed like most of them were bored and not really paying attention.. My 4yr went ahead of me and jumped in (hence not listening ;). Just would've been nice that the lifeguard 2 feet away could of grabbed him seeing I had a 3ry in my other arms...Other than that we can't wait to come back again!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
Jen D~
Thank you for your recent post, and for staying at Timber Ridge! I was thrilled to read how much you enjoyed the waterpark and are already looking forward to coming back and staying with us again. Our team prides themselves in providing a safe and fun environment for all of our guests. I will share your comments with our lifeguard staff.
Leslie
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1 review
2 of 5 stars Reviewed November 2, 2012 via mobile

We are currently staying at the lodge so I can't give my full review, but I have to comment on the life guards at the water park. I am appalled at how they are walking their patrols and looking at everything BUT in the water. We have been to Great Wolf Lodge in Ohio, and their life guards would visibly scan the water each and every time they walked past the pool, you could see their heads nodding up and down as they scanned sections. The lifeguards here are more concerned with their drinks then potential issues in the water. Not good.

Stayed November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 6, 2012
Dear Jelschue,
Thank you for taking the time to post your comments regarding your recent visit to the Waterpark. I would appreciate the opportunity to speak with you regarding your experience. We take the safety of our guests in the Waterpark very seriously and I want to ensure your concerns are addressed. Please contact me directly at 262.249.3450 at your earliest convenience.
Thank you,
Leslie
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Naperville, Illinois
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 31, 2012

This was our first stay at Timber Ridge. We spent two nights in a one bedroom suite. The room was clean, and the layout with the full kitchen came in very useful as we ate half our meals in the room. We ate two meals (dinner and breakfast) at the Smoky's BBQ restaurant in the hotel. While the menu was slightly limited, the quality of the food was good, and the prices were very reasonable. The water park was very clean and well run. The life guards were very friendly. Our kids had a blast for two days at the water park. The staff overall was very professional and friendly.

The two things keep us from giving Timber Ridge 5 stars was that the bed was uncomfortable, and there was a mandatory $15/day resort fee that they don't tell you about until you're making the reservation. If it's mandatory, then just include it in the upfront price. It's frustrating to plan on the lodging costing X, and then find out it's really X + $30.

But overall, we had a good time and liked the resort enough to visit again and recommend it to friends.

Room Tip: Beware of the $15/day resort fee tacked on while making the reservation.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
wrzbm~
Thank you for your recent post. It is always great to read when families decide to stay with us especially those who are first time guests. I am glad that our accommodations fit the needs of your family so well. We look forward to having you as our guest again in the future.
Leslie
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Waupun, Wisconsin
1 review
5 of 5 stars Reviewed October 29, 2012

Rooms were nice and clean. LOVED the kid/family friendly kitchen with microwave, stove, fridge, and dishwasher! They even provided plates, glasses, etc... everything you needed to make your stay affordable :)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
Amy K~

Thank you for your post about your recent stay. I am glad to know that you enjoyed the room accommodations. Thank you again for choosing Timber Ridge Lodge & Waterpark and we look forward to welcoming you back!
Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island Lake, IL
1 review
4 of 5 stars Reviewed October 23, 2012

Since we couldn't find a babysitter for our two little kids, we decided to surprise them with a little getaway for our anniversary. I called only a couple days before we were going to arrive and they gave us a discount since it was our anniversary and then when we arrived in our room, there was a bottle of champagne and a card signed by all the employees. Nice touch! Our kids (age 2 and 5) had a blast in the waterpark and at PJ storytime. I love all the activities for the kids! The only downside was the sofa sleeper, way too uncomfortable. The mattress was super thin and you could feel all the springs and everything. We bought food for all our meals and the kitchen in room provided us with everything we needed. We will definitely be staying again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, October 27, 2012
Sallen25~ Happy Anniversary! Thank you for staying with us to celebrate. I am happy to learn that you and your family enjoyed your stay and were able to take advantage of the room accommodations. We look forward to welcoming you back!
~ Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#5 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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