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“Close to chicago and Milwaukee, fun for the family” 4 of 5 stars
Review of Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
3.5 of 5 Hotel   |   7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #4 of 14 hotels in Lake Geneva
Glencoe, Illinois
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Close to chicago and Milwaukee, fun for the family”
4 of 5 stars Reviewed November 5, 2012

Timber Ridge is part of the Grand Geneva Hotel in Lake Geneva Wisconsin. It is an indoor and outdoor water park with suite type rooms. The property is nice and easy to get to, yet the rooms are getting dated and need a refresh. The water park is great for kids under 12. In addition there are many other things to do asides from swimming both on and off the property. Skiing in the winter at the Grand Geneva is good for all except the most expert skiers, and the town has many other attractions. Ted restaurant at the resort, smokey,s barbecue is average. The food at the main hotel is a free 5 minute trolley ride and is really good. Overall perfect for a one to two night getaway.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
CFR1967~
Thank you for taking the time to share your experience at Timber Ridge Lodge. I am happy to hear that you enjoy the resort and it sounds like you have utilized many of the amenities our property has to offer. We look forward to having you as our guest again in the near future.
Leslie
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Wi
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2012

I just have to say we've been to many indoor waterparks this was by far one of the best we've been too.. It's close to home for us so that was a plus..But the water temp was perfect!! It was great for our kids who aren't the best swimmers,our 3yr loved going down the tube slides! Also going on the indoor/outdoor hot tub !
Rooms were nice, kids loved having there own bedroom :) My only complaint I guess would be that maybe the lifeguards that are by the green & yellow slide actually go in the water as people are coming out.Just seemed like most of them were bored and not really paying attention.. My 4yr went ahead of me and jumped in (hence not listening ;). Just would've been nice that the lifeguard 2 feet away could of grabbed him seeing I had a 3ry in my other arms...Other than that we can't wait to come back again!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
Jen D~
Thank you for your recent post, and for staying at Timber Ridge! I was thrilled to read how much you enjoyed the waterpark and are already looking forward to coming back and staying with us again. Our team prides themselves in providing a safe and fun environment for all of our guests. I will share your comments with our lifeguard staff.
Leslie
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1 review
2 of 5 stars Reviewed November 2, 2012 via mobile

We are currently staying at the lodge so I can't give my full review, but I have to comment on the life guards at the water park. I am appalled at how they are walking their patrols and looking at everything BUT in the water. We have been to Great Wolf Lodge in Ohio, and their life guards would visibly scan the water each and every time they walked past the pool, you could see their heads nodding up and down as they scanned sections. The lifeguards here are more concerned with their drinks then potential issues in the water. Not good.

Stayed November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 6, 2012
Dear Jelschue,
Thank you for taking the time to post your comments regarding your recent visit to the Waterpark. I would appreciate the opportunity to speak with you regarding your experience. We take the safety of our guests in the Waterpark very seriously and I want to ensure your concerns are addressed. Please contact me directly at 262.249.3450 at your earliest convenience.
Thank you,
Leslie
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Naperville, Illinois
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 31, 2012

This was our first stay at Timber Ridge. We spent two nights in a one bedroom suite. The room was clean, and the layout with the full kitchen came in very useful as we ate half our meals in the room. We ate two meals (dinner and breakfast) at the Smoky's BBQ restaurant in the hotel. While the menu was slightly limited, the quality of the food was good, and the prices were very reasonable. The water park was very clean and well run. The life guards were very friendly. Our kids had a blast for two days at the water park. The staff overall was very professional and friendly.

The two things keep us from giving Timber Ridge 5 stars was that the bed was uncomfortable, and there was a mandatory $15/day resort fee that they don't tell you about until you're making the reservation. If it's mandatory, then just include it in the upfront price. It's frustrating to plan on the lodging costing X, and then find out it's really X + $30.

But overall, we had a good time and liked the resort enough to visit again and recommend it to friends.

Room Tip: Beware of the $15/day resort fee tacked on while making the reservation.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
wrzbm~
Thank you for your recent post. It is always great to read when families decide to stay with us especially those who are first time guests. I am glad that our accommodations fit the needs of your family so well. We look forward to having you as our guest again in the future.
Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waupun, Wisconsin
1 review
5 of 5 stars Reviewed October 29, 2012

Rooms were nice and clean. LOVED the kid/family friendly kitchen with microwave, stove, fridge, and dishwasher! They even provided plates, glasses, etc... everything you needed to make your stay affordable :)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, November 13, 2012
Amy K~

Thank you for your post about your recent stay. I am glad to know that you enjoyed the room accommodations. Thank you again for choosing Timber Ridge Lodge & Waterpark and we look forward to welcoming you back!
Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island Lake, IL
1 review
4 of 5 stars Reviewed October 23, 2012

Since we couldn't find a babysitter for our two little kids, we decided to surprise them with a little getaway for our anniversary. I called only a couple days before we were going to arrive and they gave us a discount since it was our anniversary and then when we arrived in our room, there was a bottle of champagne and a card signed by all the employees. Nice touch! Our kids (age 2 and 5) had a blast in the waterpark and at PJ storytime. I love all the activities for the kids! The only downside was the sofa sleeper, way too uncomfortable. The mattress was super thin and you could feel all the springs and everything. We bought food for all our meals and the kitchen in room provided us with everything we needed. We will definitely be staying again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, October 27, 2012
Sallen25~ Happy Anniversary! Thank you for staying with us to celebrate. I am happy to learn that you and your family enjoyed your stay and were able to take advantage of the room accommodations. We look forward to welcoming you back!
~ Leslie
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 21, 2012

The Grand Geneva Resort is a classic rural golf, spa, and banquet destination. With immaculately manicured grounds and timeless charm, this resort offers creature comforts and a calm sense of ease. Timber Ridge Resort, which is a part of Grand Geneva, is like the younger, slightly less kempt and rowdier sibling.
I first heard of Timber Ridge in the Travelzoo Weekly Top 20, which is a must for anyone who likes to spend their disposable income and free time exploring the country. Travelzoo offers weekly deals on local hotels and restaurants as well as popular national destinations.
Upon arrival at Timber Ridge, I was a bit taken aback by the noise and sheer number of children and adults wandering the hotel lobby at 8:30 p.m. In fact, as I was checking in, a little girl came up and hugged my leg, clearly thinking I was her father. The waterpark closes at 9:00 p.m. on Fridays and Saturdays, and these happy travelers were squeezing every moment out of it that they could.
We had not eaten and soon discovered the limited food options at Timber Ridge. There is Smokey’s BBQ which was busy, but to be honest, the multitude of chicken fingers turned me off, and we never ate there. I was not aware of the Hungry Moose cafeteria, which is in the waterpark, so we explored the many food options in Lake Geneva proper, a short drive up the road.
Knowing that this was a waterpark, I had lowered expectations about the room, and I was pleasantly surprised. Our One Bedroom Suite was large, comfortable, and clean. The room featured a huge entrance closet, full kitchen (no oven), dining table for six, seating area with fireplace and television, small balcony, oversized bathroom with a two person Jacuzzi tub, and a bedroom with another large closet and second television.
Despite the pleasant surroundings, our room experience was not perfect. Unrelenting thunderous banging from above forced us to call to complain. This was a first for me. The noise stopped several minutes later, but it reappeared intermittently throughout the weekend. The hallways were always full of people including running and sometimes screaming children. If you can accept this as a part of the deal, which we did, then you will enjoy staying at Timber Ridge. The accommodations were as nice as advertised, perhaps even nicer.
One aspect that was not as well advertised was the resort fee. At $15 per day, it seemed steep, but we got quite a bit for it. The first perk that we took advantage of was the Wireless Internet, which worked everywhere in the room and was faster than expected. I was even able to stream a couple of movies. The fee also covered two bottles of water each day. Most importantly, the fee covered the use of the Grand Geneva Well Spa fitness facilities, which were fantastic and are described below.
To begin day two, we ate breakfast at the Grand Geneva Resort. The service was over the top friendly, without being overbearing. The food was simply delicious. We enjoyed the buffet and the eggs benedict, both of which were fantastic. I cannot stress enough how kind and attentive the service was, both by the hostess and the server.
We next made our way to the waterpark. It must be understood that this is a small indoor waterpark, which has two waterslides, a lazy, almost somnambulant river, a pool, and a dedicated toddler pool. If you are looking for a thrilling and unique experience, this is not the waterpark for you. If you have a toddler or small child, Timber Ridge is perfect. Our daughter would have ridden the slides in the toddler pool until she wore out the bottom of her bathing suit. As it was, we rode with her somewhere between six and seven million times. She was ecstatic. They also sell small inner tubes, which serve as seats for babies and toddlers, and they are only $5! These work well for a family trip in the lazy river. The waterslides were fun, not amazing. There was an inner tube slide, which started with a burst of speed and that was about it. The other slide was completely dark, except for a few LED lights and had some nice speed, but I felt every seam on my back. One nice feature was that even though the park was crowded, I never waited more than a minute or two to ride a slide, but as I said, this is a waterpark primarily for families, especially those with little kids.
While the little one napped, we made use of the fitness facilities. Well Spa is a full service spa, but the fitness facilities are included in the resort fee. This includes a workout area, full basketball court, tennis courts (fee), rock climbing wall (also a fee), and your typical spa locker room, complete with “Head Locker Room Attendant”. He was great, extremely personable. You can use the whirlpool, sauna, steam room, and multi-headed showers for free. There is, of course, the typical spa lounge area with ice water and lemon. This experience offered a quiet respite from the Timber Ridge experience and prepared us to go back, face the crowds and ride the slides again.
The housekeeping staff at Timber Ridge was ever present, and hard working. As with all of the employees, they were friendly and helpful. It should be noted that Timber Ridge hosts a wealth of activities for families, but we just did not have the time to check them all out. We will on our return trips. Timber Ridge offers a superb getaway for families. Just keep in mind that it is crowded and noisy, but the clean, comfortable and large rooms, fun family activities, and the pleasant and helpful staff more than make up for any shortcomings.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, October 27, 2012
SmartTravelerBlog~ It sounds like you and your family had a great weekend and I am glad Timber Ridge was able to be a part of it! Thank you for taking the time to share all your experiences from the weekend. Please be sure to sign up for our email blasts to learn about different specials. We look forward to welcoming you back!
~ Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Geneva
#2 Spa Hotel in Lake Geneva
#5 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Reservation Options:
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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