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Timber Ridge Lodge & Waterpark: Traveler Reviews

3.5 of 5
7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Hotel amenities
Timber Ridge Lodge & Waterpark
Ranked #3 of 15 hotels in Lake Geneva
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520 reviews from our community

Traveler rating
    232
    172
    48
    42
    26
See reviews for
Families
383
 
Couples
15
 
Solo
0
 
Business
18
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Milwaukee, Wisconsin
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Birthday Party”
4 of 5 stars Reviewed September 2, 2012

Purchased a simple bday party package through the resort at $15 a child. Included admission into waterpark, food and tokens. Thought it was a great value and a really nice resort for younger kids. My child is 3 and loved it! Was able to go on almost everything including the large slide with me. Booked through email and a couple calls and they even refunded me extra tickets that weren't used.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by heather t for Lake Geneva
Ask heather t about Timber Ridge Lodge & Waterpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review
September 3, 2012
Heather T. ~ Happy Birthday to your child! We love being able to create wonderful moments and memories for our guests. We look forward to celebrating their 4th birthday next year! Thank you for choosing Timber Ridge.
~ Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baraboo, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Big disappointment”
2 of 5 stars Reviewed September 2, 2012

Lake Geneva is a great place to visit for a weekend and has many nice places to stay at. After reading many reviews I settled on the Timber Ridge and was very disappointed overall. It is not the most expensive place to stay in Lake Geneva but it is definitely not one of the cheapest either. The towels were extremely stiff and they actually give you the option of buying them at $25 a piece! The bed pillows were the hardest and flatest pillows I have ever seen in my life. I had to go to Target to buy pillows for us to sleep on. The waterpark is mediocre at best even for smaller children. The hallways and especially the elevators were extremely dingy. They do a great job at trying to be a "green" hotel but the lighting in the rooms is extremely poor. I would never stay there again.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask KKramer57 about Timber Ridge Lodge & Waterpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review
September 3, 2012
KKramer57 ~ I am sorry to learn that we failed in meeting and exceeding your expectations. Your candid feedback allows us to see areas where we may need to improve. If you would like to discuss your stay in further detail please feel free to contact me directly by email or phone: lesliejohnson@timberridgeresort.com or 262.249.3450.

Kind regards,
Leslie
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Wheaton, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Its an ok place”
3 of 5 stars Reviewed September 2, 2012

Well let me start by saying when you check into a hotel room and you put your luggage down and set off a mouse trap you might worry a little. After calling the front desk they said it was preventive measures since the hotel is located close to the horse barn. When the engineer guy came to remove the two baited traps he said they usually remove them before guest come. The room is your typical average condo style family room. It is vary spacious but the furniture is outdated. They did have flat screen tv's and internet thats a bonus. The resort is nice and lots to do. Being attached with the Grand Geneva adds some value. All in all next time I will probably pay the $100 more to stay at the Grand Geneva Property. The BBQ rest we ate at was mediocre at best. Have a great day.

Room Tip: Ask for a room close to the water park. If not lots of walking!
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Squared99999 for Lake Geneva
Ask Squared99999 about Timber Ridge Lodge & Waterpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review
September 3, 2012
Squared99999 ~ Thank you for taking the time to share your recent experience at Timber Ridge and for bringing this to my attention. I am so sorry for the poor first impression you were given. I will be speaking with my engineering team to ensure this does not reoccur. Thank you again.

~ Leslie
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Chicago, Illinois
1 review
“Totally worth it!”
4 of 5 stars Reviewed August 30, 2012

We recently booked two nights at Timber Ridge Resort and we loved our mini vacation. The water park had something for everyone but catered to the little ones. Very family oriented and clean! Everyone is super friendly and the place is well maintained. There is free trolley service to take you all along the great property including a petting zoo and of course the Grand Geneva. We stayed in a 2 bedroom suite. Very spacious and well equipped. The layout was perfect. The only negative was the noise levels in the hallways and between the rooms. But this is a family resort and noisy active little ones come with the territory. We will be back and we can't wait!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Mommyofsofa about Timber Ridge Lodge & Waterpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review
September 3, 2012
Mommyofsofa ~ We love having the petting zoo on property, its such a fun thing to do as a family and I am happy to learn you got to experience it! Please be sure to sign up for our email blasts to learn about different packages and opportunities to save. Thank you for choosing Timber Ridge!
~ Leslie
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Menomonee Falls, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great place for young kids”
5 of 5 stars Reviewed August 29, 2012

We stayed one night and had such a great time. Our kids loved it. The inside water park was super warm which was a very nice change from some of the wisconsin dlls insid water parks. They had activities for younger kids such as craft projects and pajama story time where they provide milk and cookies. We stayed in the suite which provided a great place to store all of our snacks. This is a very family focused hotel, you will not find groups of people sitting around drinking inside the water park which was a nice change from the kalahari.
This is probably not for older children (older than 15 or so), but a fabulous place for little kids.
They keep the water the warmest near the toddler slides which was a refreshing change from every other place we had been where it can be so cold for little one and adults.

Room Tip: We chose a suite so we could keep snacks, milk etc. inside a fridge
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mary R about Timber Ridge Lodge & Waterpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie J, General Manager at Timber Ridge Lodge & Waterpark, responded to this review
September 3, 2012
Mary R. ~ I am happy to hear the water temperature was enjoyable and that you and your family were able to participate in some of the other experiences we offer. We look forward to the opportunity to welcome you back!
~ Leslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timber Ridge Lodge & Waterpark

Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Lodge & Waterpark Hotel
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva
Address: 7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
Region: United States > Wisconsin > Lake Geneva
Amenities:
Business Center Fitness Center Free Parking Kids Activities Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Lake Geneva
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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