I don't know where jleiseur ( reviewer before stayed ) but we thought it was absolutely fabulous. Everything. Especially Jonathon our butler. Guys great. I have a bad back and the bed wasn't the best for me. But wifey loved it. We loved everything about this place. Didn't have any towel issues......didn't get to meet the owners. But probably saw them at the evening "toast". Expensive but worth it .