The hotel was very pleasant. The customer services agents were all friendly. The room was nice. The view was gorgeous. The bed was firm but not enough to bother me. The only problem I had was that the jacuzzi tub wasn't as clean as I would have liked. When I turned the jets on little hairs came out. Yuck! I know they weren't mine because you have to stand outside the jacuzzi in order to turn it on and so I hadn't gotten in yet. It's kind of put me off jacuzzi's for life I think. The other thing is that you if you actually like a hearty breakfast you have to order off the menu because the continental is just a fruits and pastries type of thing. But the restaurant food is good. Especially the dinner. Possibly one of my best meals ever. We overall enjoyed our stay there.