This place was great. To begin, I had to change my reservations a few times several days before we were initially going to arrive and when I spoke with Chrisy and Dierdre on the phone, they were so pleasant and patient and helped me rearrange my reservation. When we arrived, the place was so nice and welcoming from the outside. We were greeted fast and friendly at the reception desk and I was so pleasantly surprised when we entered the room! It's decorated so nicely, dark wood, cozy furniture. The bed did have a lump on my husband's side, but overall, it was very cozy. We had a landview room which was a view of the parking lot. I asked for a third (top) floor room which they gave us and even though we saw the cars in the parking lot, we also had a view of trees and seeing the cars didn't bother me at all. It was so worth it with the fantastic balcony! The door to the balcony was not a sliding door, it was a gorgeous wood and glass door with a screen that you could close in the summer for a breeze. Speaking of breeze, the room had a great ceiling fan, which also would be great in the summer. Other great things about the fantastically large room: refrigerator with complimentary bottles of water, a wet bar, a huge jetted bathtub, upscale toiletries, soft beige towels and sheets, two comfy chairs, turndown service with sparkling water and chocolates, a blanket holder, and best of all... robes!!! I was not expecting all these extras! Other perks of the hotel: fresh coffee every morning on each floor, the continental breakfast included fresh breads, croissants, pastries, fresh fruit (with carved fruit sculpture!), sliced deli meats, cheeses, a couple types of juices, and of course coffee. And the best part, was the view of the lake from the restaurant. It's not a distant view, it's right up to the water! The hotel also had a pianist in the bar/restaurant area in the evening, a large tv in the bar, and a lounge area with cozy chairs and a fireplace. This place was top notch and the perfect cozy winter getaway that we wanted. I will definitely be back!