Stayed at the Geneva Inn for the weekend. Surprised about the "waiting list" review, because I wanted a different type room than the one that was available and asked to be put on the waiting list to see if one opened up. I was told that wasn't possible...that I had to keep calling back because they don't keep a waiting list! Room (original type) was outdated, but clean (although having heavy, dark bedspreads seems questionable). Front desk staff were disorganized and disinterested, e.g., while waiting to pay for shop purchases, two desk personnel looked at me and continued on their way. Neither explained that I needed to move to a different location to pay - I eventually spotted a sign on the lower, opposite side of the counter. You go to the restaurant for a trip back in time, both the good and the bad aspects. Service is friendly, but can be overstretched. If you reserve here, it's all about the location and view. The balconies overlooking Lake Geneva are lovely.
Check whether your tub is in your room or your bathroom. Honeymooners may love the in-room tub, but...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 21, 2012
Thank you for your kind comments about our location and view!
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We are sorry that you were not given immediate attention while waiting for your gift shop purchase; and I wish you had brought it to our attention at the time.
We take great pride in guest service and would have addressed the issue immediately.
Our policy with the waitlist is that we do our very best; we do not want to make promises we cannot deliver. We do put a note in the reservation about any preference and if the room requested became available we call at that time.
The Grandview Restaurant is widely known for great ambience, service and food, and we appreciate the many wonderful comments we receive from regular and new guests. We serve Breakfast, Lunch and Dinner daily, and offer live piano music on Friday and Saturday evenings. We also serve on our lakeside patio weather permitting,. There is no other property with such an incredible location on Geneva Lake, and we will continue to strive to exceed expectations!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.