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“Great Getaway” 5 of 5 stars
Review of Grand Geneva Resort & Spa

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Grand Geneva Resort & Spa
4.0 of 5 Resort   |   7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147   |  
Hotel amenities
Ranked #2 of 14 Hotels in Lake Geneva
Algonquin, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Getaway”
5 of 5 stars Reviewed August 3, 2014

We had a wonderful time here. It was a last minute trip and Erika at the front desk was so helpful getting us a great rate and waterpark passes for Timber Ridge. The room was very nice, my kids especially liked the tv in the bathroom mirror. The pool was perfect and the food and beverage service was great. Food and drinks at the pool were delicious. We ate at the Cafe and the foodwas a little pricey, but good. It was a great getaway to end the summer. We will definitely be back next year!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review, August 7, 2014
Thank you for sharing your review of our resort! I will be sure to share your compliments with Erika at the Front Desk. Hope to see you again soon.
Best,
Tom Mason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,402 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Naperville, Illinois
1 review
5 of 5 stars Reviewed August 2, 2014

Loved our room. It was appealing and clean. The blackout curtains were good to have too. Staff was so friendly and I had a difficult time leaving. we stayed three nights. The pool was exceptional and the staff at the bar were great too. The restaurant food is superb...especially the grilled salmon that was new on the menu. We will return again in the fall.

Room Tip: Even though we had a room facing the parking lot, it was quiet.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review, August 7, 2014
I am thrilled to hear that you had such a wonderful experience at out Resort. Thank you for taking the time to write out this review. I hope to see you again soon.
Best,
Tom Mason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, Georgia
1 review
5 of 5 stars Reviewed August 2, 2014

One of the Best Kept Secrets in America - great hotel - We had a wedding there for our family - super extra courteous service, good food, great wine choices, impeccable grounds, an while it is a couple hour drive from Chicago, it is a great place to go.
I went there many years ago when it was the Playboy Club - fabulous improvements

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Top Contributor
247 reviews 247 reviews
54 hotel reviews
Reviews in 91 cities Reviews in 91 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed August 1, 2014

A beautiful location surrounded by fields, woodland and golf courses.

A huge hotel complex (ex playboy manor) laid out and constructed very well, comprising of numerous bars and restaurants

The rooms are massive and well kept and all communal areas were very tidy

An excellent hotel with excellent service

Highly recommended

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review, August 7, 2014
Thank you for all of the compliments! We hope to see you back again soon.
Best,
Tom Mason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
1 review
5 of 5 stars Reviewed July 31, 2014

Excellent can't begin to express the experience our group had currently at our yearly retreat. They make is easy to have a wonderful and successful retreat with all their help and expertise. From Kristine Iverson and Scott DeBerg who work their magic for each group and make you feel you are the only group at the resort if unbelievable. The chop house is a 5 star restaurant as well as the food during the breaks/lunches.
the expereience that I have had for years is why we come back to the Grand.
Outstanding

Room Tip: any room is excellent
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review, August 7, 2014
Thank you for taking the time to write this review and leave such glowing compliments! Kristine and Scott are both valued members of the team and I will be sure to share you comments with them. Thank you again and hope to see you back soon.
Tom Mason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 31, 2014

I checked in at Grand Geneva Resort & Spa for a Wedding last weekend and had a wonderful time! The room, location, and staff were top-notch. I had a very relaxing weekend at Grand Geneva Resort & Spa and it was very hard for me to leave! I highly recommend Grand Geneva Resort & Spa and look forward to staying there again!

Room Tip: Book early!
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, United States
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 29, 2014

Really enjoyed this hotel. We were in town for work and stayed for two nights. My room was in building #7. I would try and stay closer to the pool area although buildings are split on either side of the main lodge area. Park your car yourself and save on the valet. Staff was extremely friendly. Looks like they have a shuttle you can use. Room was good... nothing special but two double beds and great tv in bathroom that is hidden inside mirror.

I would request a room that has a view of the golf course or pool area. Mine was on the ground level and faced the parking lot. That was fine as I could quickly access my car thru the patio door. Wifi was extremely fast and free!!!

The only downside was the restaurant on site. The food was a little overpriced. ($40 for two lamb chops with no sides) and the service inside the restaurant was terrible. Once we didn't order a bottle of wine and decided to order by the glass we were shunned by our waitress who apparently had 25 years experience. I asked to talk with a manager twice after she basically told us off for telling her to split the check and she/he never came over.

So overall... hotel excellent, room excellent (ask for a golf course view... highest floor if possible) and avoid the restraunt unless you want to overpay for average service.

I would stay at this hotel again for sure.. the rate of $250 per night was high but didn't feel like it was too high based on the amenities. Would be very beautiful in the winter and the views can be quite breathtaking.

Room Tip: High floor facing the pool or golf course (there are only 3) Self park and save money on the vale...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review, July 31, 2014
Thanks for sharing feedback on your recent stay. I am happy to hear that your overall experience was enjoyable, but I would like to apologize for the experience you had in the restaurant. We strive to provide excellent customer service in all areas of the resort, but it sounds like we didn't deliver in this case. I have shared your feedback with my restaurant team. Your feedback will help us improve. We hope to see you back to the resort in the winter, so you can see how beautiful the resort is while covered in white.

Regards,
Tom Mason
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Geneva Resort & Spa

Address: 7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Geneva
#1 Spa Hotel in Lake Geneva
#2 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Geneva Resort & Spa 4*
Number of rooms: 355
Official Description (provided by the hotel):
Grand Geneva® Resort is the place to meet. Whether a corporate meeting, convention or a gathering with friends and family, the endless range of meeting rooms & space and activities will keep everyone engaged. Conveniently located between Chicago and Milwaukee, there is so much to do at Lake Geneva’s only four diamond resort.Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated WELL Spa or one of many dining options, while an indoor waterpark and kid’s program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses – all situated on Grand Geneva’s seemingly endless acres.No matter your reason for meeting….it’s all here in one Grand location in Lake Geneva, Wisconsin. ... more   less 
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Also Known As:
Grand Geneva Resort And Spa
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Lake Geneva Illinois

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