We decided to celebrate our 15 year anniversary here and fell in love with the resort. Although there was some Fall bug issue, they couldn't control, we did love our room. They looked like June bugs and were harmless but I still didn't like having them land on our TV or worry about stepping on them. Looking beyond that we had a beautiful view of the golf course and our room was comfortable and the TV in the bathroom mirror was a nice feature. We decided to have a couples massage and for the price, I must say it wasn't worth it. We thought there was a 15% discount, but was told the couple's side by side table wasn't included, but if we had the 1 big table we would have got the discount. After complaining to the front desk staff at the spa, they still did not adjust the price. Definitely not worth the $200+ for the massage which wasn't any better than something I've had at our local massage spas for a lot less money. When we checked out, I talked to the front desk about the issue and they apologized and quickly adjusted our room cost with the discount. Being a travel agent, I'm very aware of customer service and making something right when the customer is unhappy. I was very appreciative of this gesture and that is something I will remember and will make us return someday. Thank you to the front desk staff for the champagne when we arrived and for listening to our concerns.
The only reason I gave the sleep quality an average was because of the bug issue. We also had a roo...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 26, 2013
Thank you for your recent posting pertaining to your October resort experience. I was honored that you selected the Grand Geneva resort to celebrate your anniversary. I apologize for a less than great Spa experience. I was pleased to read that the Front desk was able to recover the experience. I look forward to welcoming you back to the resort in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.