Took our niece and nephews , first timers to GG for their first experience. Hans, the area director, Cheryl, the ski school director, and our instructor , Celeaste, were phenomenal. The kids loved it and it is the best place to learn so close to Chicago. The hotel accommodations were excellent. There was a huge running event going on and our room was a bit late getting ready, BUT without even asking, the hotel gave us water park tickets for the night. The entire staff did a great job.