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“Pool and Hot Tub were closed” 2 of 5 stars
Review of BEST WESTERN Riverfront Hotel

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BEST WESTERN Riverfront Hotel
3.0 of 5 Hotel   |   1835 Rose Street, La Crosse, WI 54603   |  
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Ranked #10 of 16 Hotels in La Crosse
Pleasantville, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pool and Hot Tub were closed”
2 of 5 stars Reviewed March 24, 2013

We booked this room for spring break for the kids because of the water park, only to find out it was closed. The bathroom door had a huge hole where the door knob should go, the toliet had of be really jiggled to keep it from running, and we booked a room with a river front view but were given one of the four lane street instead. It took 15 minutes to check in and I was the only one there checking in. The clerk was on the phone. The breakfest was good but the waiter and another employee were complaining loudly about their tips while we were eating. I don't know what happened to the queen size beds, but they were not in our room. Ours were full size beds, which is kind of small for two adults. This was not worth what we paid.

Room Tip: Call ahead to see if the "water park" is open if your children are really excited about it...
See more room tips
  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplulacrossewi, Webmaster at BEST WESTERN Riverfront Hotel, responded to this review, August 24, 2013
Dear Guest,

Thank you for choosing BEST WESTERN PLUS Riverfront Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Maintenance was informed of the bathroom door and the Beds in the room assigned to you and instructed to see to the needed repairs.

• Front desk staff received additional training in the courteous, helpful manner in which they are to treat our valued guests.

• I am glad that you like our breakfast.

I hope that the next time you visit our area; you will once again choose to stay at BEST WESTERN PLUS Riverfront Hotel. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
    44
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    59
    45
    29
See reviews for
95
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 of 5 stars Reviewed March 24, 2013 via mobile

Noisy and not worth the money. If you want to deal with noisy kids and harassing staff, this is you're place. 'Quiet hours' mean nothing as they allow children in the pool area before and after them. The staff was not accommodating and down right rude. Will NEVER stay at a Best Western again.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplulacrossewi, Webmaster at BEST WESTERN Riverfront Hotel, responded to this review, August 24, 2013
Dear Guest,

Thank you for choosing BEST WESTERN PLUS Riverfront Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was reminded of their responsibility to see to it that our valued guests remember to be thoughtful of their fellow guests.

• Front desk staff received additional training in the courteous, helpful manner in which they are to treat our valued guests.

I hope that the next time you visit our area; you will once again choose to stay at BEST WESTERN PLUS Riverfront Hotel. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
90 reviews 90 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 10, 2013

Went to Lacrosse for a family getaway. We were excited for the "water park", but found an overly crowded pool and small hot tub. Overall the property sorely needs a remodel. Everything feels old or smells damp. But, you know kids....they had a blast. Note that there is no free breakfast as well. If you have kids between 5-10, the place is tolerable. Adults and older kids will not find the recreation very fun. Good location, but the hotel has seen better days.

Room Tip: Avoid poolside if you don't have kids.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplulacrossewi, Webmaster at BEST WESTERN Riverfront Hotel, responded to this review, August 24, 2013
Dear Guest,

Thank you for choosing BEST WESTERN PLUS Riverfront Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was informed about the comment and instructed to take the necessary action.

I hope that the next time you visit our area; you will once again choose to stay at BEST WESTERN PLUS Riverfront Hotel. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 21, 2013

We stayed here recently during a high school sporting event--our second stay in three years. We'll stay elsewhere next year. Beds, sheets, pillows all showing their age and hallways, hallway carpets need a significant upgrade. Felt more like a Super 8 quality--but at $100/ night before taxes, the experience was not a good value. And no complimentary breakfast either.

Positives:
--The staff at check-in and check-out were courteous and professional
--My son reported that the pool area was OK, but crowded (as would be expected given high occupancy during the stay).
--Strong WiFi signal--I could even get HBO Go on my iPad
--Comfortable desk chair
Negatives:
--Soiled, wet towels not removed though new ones were stocked in bathroom.
--Ice bucket liner not emptied, replaced.
--too few electrical outlet for gadgets

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grafton, Wisconsin, Usa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 7, 2013

I stayed for four nights. The staff was very accomodating. The hotel appears to recently undergone renovation. The carpets, bedding, room, etc. were in great condition. I used to work in the hotel industry; I can be very critical. I had seen nothing to criticize. I was snowed in one day and the pool area was a nice retreat.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicagoguest, Manager at BEST WESTERN Riverfront Hotel, responded to this review, February 9, 2013
Dear:
Valued Guest, Dennis,
We appreciated the very nice comment We are glad you had perfect experience at Best Western Riverfront Hotel ,La Crosse,WI. See you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin, USA
1 review
3 of 5 stars Reviewed December 21, 2012

Our room was dirty - the bathroom had hair on the floor, water spots and film on the bathroom counter, and I stepped on a piece of what appeared to be bacon on the floor. The restaurant was spectacular. The staff was so accommodating, we had a graduation party there and they did everything to make it special. The cheese curds are amazing.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Riverfront Hotel

Address: 1835 Rose Street, La Crosse, WI 54603
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in La Crosse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Riverfront Hotel 3*
Number of rooms: 119
Official Description (provided by the hotel):
Retreat to this La Crosse, Wisconsin hotel and enjoy comfortable and affordable amenities convenient to the Mississippi River, the Shrine of Our Lady Guadeloupe and the Mississippi Eco-Tour Boat. Property is 100% non-smoking.Welcome to the BEST WESTERN Riverfront Hotel where guests will be greeted by a friendly staff, receive the highest quality of customer service and find unbeatable, full service amenities for an affordable price. Guests will enjoy waterfront, resort style accommodations with well-appointed guest rooms designed with ultimate comfort in mind featuring cable satellite television with HBO® and free high-speed Internet access. This La Crosse hotel, nestled along the shores of Black River, also features rooms specifically for Best Western Rewards members complete with work desk, complimentary breakfast Monday thru Friday and free daily newspaper. ... more   less 
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Also Known As:
La Crosse Best Western
Best Western La Crosse
Best Western Lacrosse Wi

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