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“First timer!” 4 of 5 stars
Review of GrandStay Residential Suites Hotel La Crosse

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GrandStay Residential Suites Hotel La Crosse
2.5 of 5 Hotel   |   525 Front Street North, La Crosse, WI 54601   |  
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Free Breakfast!
Ranked #4 of 16 Hotels in La Crosse
1 review
1 helpful vote 1 helpful vote
“First timer!”
4 of 5 stars Reviewed March 9, 2014

After spending many stays in lacrosse at another hotel. My family decided to find a hotel with a pool and downtown. Our stay was great and made our family time together fun. The pool/hot tub area was very tiny but clean. Beds were comfortable, room was clean, and layout of room was great. Breakfast was well stocked and staff very friendly! Our only request is to somehow make it known to guests that silverware/dinnerware is not stored in the cupboard but instead the dishwasher. We discovered this too late. We will definitely return.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, April 11, 2014
Thank you for taking the time to provide feedback! We are pleased you enjoyed your stay with us while visiting with family. I apologize you were not aware of where the dishes are kept in our suites. We are in the process of ordering signage for the guest suites to resolve this issue. Thank you for choosing GrandStay La Crosse and we look forward to seeing you in the future!
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112 reviews from our community

Traveler rating
    52
    35
    17
    7
    1
See reviews for
48
24
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Wisconsin
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 23, 2014

We stayed at this hotel in late January amidst their reconstruction. We booked a two bedroom suite. I wish it would have been cleaner. When we pulled the sleeper sofa out for our daughter to sleep on we notice used tissue under the couch. It was pretty gross. The room overall, just didn't feel very clean. Dirty carpet and stains on the chair. When we went for the continental breakfast, one of the employees peeked her head out of the office, looked at us and then proceeded to talk about us to her co-worker. I thought that was kind of rude. I am guessing she is a college student, but still not the best customer service.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, February 25, 2014
Thank you for taking the time to share your experience. Our goal is to exceed guest expectations and I’m sorry this did not happen during your visit. We appreciate your comments and they will be shared with the entire team to assure cleanliness expectations along with overall guest expectations are not just met but exceeded. If you would like to speak with me directly about the specifics of your stay I would very much appreciate it.

With Hospitality,
Kristina Conca
General Manager
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Kenosha
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2014

Attitudes, Decor, and beds all improved. Stayed a year ago and was OK but beds uncomfortable, and staff was unattentive. This visit better value, better attitudes and better beds. Lobby was nicely redone, special touchies like decorated planters as you arrive.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, February 25, 2014
Thank you for choosing GrandStay! In the past year all of the beds have been replaced along with new sofa sleepers and club chairs in all guest suites. We have also redesigned our lobby, breakfast area and meeting space along with all new carpet in the common areas. We are pleased you noticed the improvement and value in our hotel. We hope you visit us again during your next visit to La Crosse!
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Prairie du Sac, Wisconsin
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 9, 2014 via mobile

Stayed here for the first time one night last week. I was impressed. The room was very nice and comfortable with plenty of space. The hotel is not far from downtown (it would be an easy walk if the weather was bit nicer), yet is in a quiet neighborhood. I usually stay at the Radisson when I am in La Crosse but the GrandStay is my new favorite.

Stayed February 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, February 25, 2014
Thank you for choosing GrandStay! We appreciate the kind comments about your stay and look forward to the opportunity to provide lodging during future trips to La Crosse.
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Wisconsin
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 3, 2014

I only stayed here one night but found it to be a very cozy and nicely decorated hotel, the bed was very comfortable and the rooms clean. The staff was very friendly and accommodating- My only criticism was that the breakfast was poor. The scrambled eggs seemed old and milk cartons in the fridge were past expired and curdled. It didn't seem as if anyone was attending to the breakfast. The hotel is in the midst of a remodel and the breakfast is in a temporary location so I am hopeful the breakfast will improve when it is in its central location. Since this was the only drawback, I would not hesitate to stay her again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, February 6, 2014
Thank you for taking the time to write about your experience. We certainly appreciate your business! We strive to exceed our guest expectations and I apologize our breakfast did not. We have moved the breakfast to the newly remodeled breakfast location in the hotel. We were made aware a few of the individually sealed milk cartons appeared spoiled. All the milk with the same expiration date was immediately pulled. We are working with our supplier to ensure this doesn’t happen again as the expiration date which was 2/6/2014 had not passed. We hope you continue to choose GrandStay during future travels.
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Papillion, Nebraska
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2014

We came over a couple of days after the new year and this hotel was perfect for us. The breakfast was pretty standard with the waffle maker, pastries, hard boiled eggs, scrambled eggs and bacon/sausage, cereal, etc. The eating area was small but it wasnt ever terribly busy when we were there to eat. We did use the hot tub which was nice and hot. The room itself was spacious and had everything we needed. It was bizarre that there was no dresser (a wardrobe instead) so we did live out of our bags, but that was no biggie. Being an extended stay suite it had the kitchen and after looking in every drawer and cupboard for the dishes we finally found them in the dishwasher. Overall we had a nice experience. Everyone was friendly. Would stay again on future visits.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

We ended up staying here three nights with a relative being held in the hospital and we would definitely stay here again on our next visit. Our room was a one bedroom suite with a full size refrigerator and microwave oven, two large tv's and wireless internet.
A hot tub is also in the hotel but we did not use it. A complimentary breakfast was included each morning and a very friendly staff made our stay very enjoyable.
The hotel is located on a dead end street near the La Cross River and Mississippi River so it was very quiet except for fireworks nearby at midnight on New Years. There are several nice restaurants nearby and a park that was very popular with Christmas lights for driving or walking through.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
525Front, General Manager at GrandStay Residential Suites Hotel La Crosse, responded to this review, January 6, 2014
We certainly appreciate the business and are happy you found our location and property accommodating. Thank you for taking the time to review your experience and thank you for choosing GrandStay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GrandStay Residential Suites Hotel La Crosse

Address: 525 Front Street North, La Crosse, WI 54601
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in La Crosse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Residential Suites Hotel La Crosse 2.5*
Number of rooms: 55
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Also Known As:
Grandstay Residential Hotel La Crosse
Grandstay Hotel La Crosse

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