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“Extra costs for staying downtown” 3 of 5 stars
Review of Holiday Inn Hotel & Suites La Crosse

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Holiday Inn Hotel & Suites La Crosse
3.0 of 5 Hotel   |   200 Pearl Street, La Crosse, WI 54601   |  
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Ranked #14 of 17 Hotels in La Crosse
Waterloo, Ontario
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Extra costs for staying downtown”
3 of 5 stars Reviewed August 7, 2013

I have to make myself remember that a Holiday Inn, though the rooms are pretty much like those in a Hampton or other chain hotel, thinks of itself as a cut above, and prices itself accordingly. At this one, not only are the basic rates out of line for what you're getting, they charge extra for parking and they charge for breakfast.

The room itself was fine -- comfortable king-size bed, awkwardly designed bathroom, totally inadequate lighting, pretty much the usual for a chain. The room door was inclined to stop before fully closing, which is the opposite of the usual motel arrangement (all doors slam). What the Holiday Inn has that a Hampton doesn't is its own bar and restaurant, which can be convenient at odd hours or in bad weather. Service there was cheerful and perky, but the food was mediocre.

What this particular Holiday Inn has, and presumably bases its prices on, is its location in downtown LaCrosse. It's across the street from quirky little shoppes, within walking distance from about twenty bars (I can't imagine what the neighbourhood must be like on a Saturday night, but on a Tuesday it was fine), and a block away from the pleasant promenade that runs along the east side of the Mississippi River. However, I noticed that there was a Radisson across the street, that much closer to the river and presumably with memorable views from some of the rooms. Might try that if I get to LaCrosse again.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites La Crosse, responded to this review, August 23, 2013
Dear halifaxborn,

Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Fond du Lac, WI
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed August 4, 2013

Pricey for the area. You are paying to be right across the street from the civic center, so for certain events it can be handy. Otherwise, the rooms are nothing special and a little beat up. They charge you $5/day for parking which is very unusual for the area. For weekends you are better off finding free parking in the ramp next door - the permitted parking for businesses is open on the weekends. Complimentary coffee isn't up very early in the morning and the restaurant is mediocre. There are much better values to be had in town or the surrounding area.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim R, General Manager at Holiday Inn Hotel & Suites La Crosse, responded to this review, August 10, 2013
Thank you for your review of our property and happy to see that you like the location and cleanliness of our rooms. We do need to correct you on your statement about parking. The parking is not free in the "ramp next door" and by stating that I would feel terrible that others would assume that is true and receive a parking ticket or worse, a trespassing ticket of a much higher fine.

Parking downtown La Crosse is a prime commodity and several parking spaces are reserved by individuals as well as local businesses. Parking in these spots will cost $50.00 in fines and not what I would consider free! Also, parking is timed and you will receive a city ticket for $12.00 if the time is violated. Soon, the city will be installing an automated timed voucher. That is why we have worked out a low cost alternative for our guests of $5.00 for unlimited in and out privileges. That is a very nominal charge compared to most cities (Madison, Minneapolis and Milwaukee charge anywhere from $12-$25) that have parking ramps and a no hassle solution for our guests.

Thank you!
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Madison, Wisconsin
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 3, 2013

I'm generally overly-critical when I stay in a hotel, because the one I work in is very nice. That being said, I had a phenomenal stay here. Lobby was clean and inviting with a fireplace and business center. Room was clean (and believe me, we checked EVERYWHERE to be sure) with an assortment of clearly-labelled pillows (soft OR firm, whatever floats your boat,) Rooms standard with a fridge and microwave, which was great. We cranked the A/C as it was 97 degrees and humid outside. When we returned from dinner the room felt like an ice box! It was perfect! I have to commend Shawn and Greg (front desk) for being so friendly and accomodating. Greeted us with smiles every time we walked through the lobby (which was a lot.) Made us feel warm and fuzzy inside (thanks guys.) Pool was a great temperature, clean and well-kept. Lots of dining and drinking options within walking (or stumbling) distance on Pearl St. Would DEFINITELY stay here again!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim R, General Manager at Holiday Inn Hotel & Suites La Crosse, responded to this review, August 10, 2013
WOW!! Thanks and your rock our socks off too!! (Sorry if our feet are a little smelly :)

Hope you see you again when you are in La Crosse!!
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Portland, OR
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 2, 2013

I found our stay on one of the secret deals sites for half price. I've stayed at other Holiday Inns in the last year, and this location is the most dated.

Nothing was horrible, but nothing awesome either. As mentioned previously, do NOT come here if you are needing WiFi for business. It will be impossible (this is not an exaggeration). Even the "business center" connection is quite slow.

Carpets need cleaning. There were cobwebs in 3 places on the ceiling in the bedroom. Nothing totally gross, but only takes a little effort to fix. Bathroom was very clean.

Location is great. Love the downtown area of LaCrosse to walk to shops, restaurants, food co-op. It is about a 7-10 minute drive to the interstate.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites La Crosse, responded to this review, August 19, 2013
Dear bethana,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased to note that you found our hotel to be conveniently located.

Please accept our sincerest apologies for we have failed to meet your expectations with regard to our level of cleanliness and for the inconvenience our WiFi service has caused you.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Once again, thank you for your comments.

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheboygan, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

We came to see Willie Nelson & stayed overnight. room were nice & clean the pool was geat. The staff was very helpfull. we ate at the restaurant supper & breakfest the food was great. I know there was a charge for parking but it is right down town & across from the LaCrosse center.
Great time Carl Smiley Hinz Sheboygan, wi

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 20, 2013

We booked this hotel last minute. I'm not sure we could of asked for a better location. Great atmosphere just a couple of blocks away...including some great food! No issues with the room: microwave, fridge, large bed, and spacious. I would of gave it 5 a five but the $5 parking with what a room was is petty in my opinion.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim R, General Manager at Holiday Inn Hotel & Suites La Crosse, responded to this review, July 21, 2013
Thank you for your review! We are happy that your stay was enjoyable! You won't find larger rooms or more comfortable beds in La Crosse!

In response to the parking issue, the city charges for the ramp and we offer our guests a discount for in and out privileges. While the ramps are only monitored timed parking at the moment, they are installing a new ticketed entrance that will result in a larger fee for parking than the discounted rate we offer of guests. As in any prime location, parking is a high commodity and we are ensuring that all our guests have the ability to park at a low rate in the downtown La Crosse area!

We hope to see you when you travel through La Crosse again!
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Chicago, Illinois
Level Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 28, 2013

Great downtown location for the Holiday inn La Crosse.

Clean and comfortable room. Fitness facility is a bit small but will serve its purpose if you are looking for cardio only. Onsite bar/restaurant but also the whole downtown area is right outside the door. Many local bars and restaurants to choose from. Close to all that you really need to make your stay pleasant.

Over all very nice place with a great location and I would stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites La Crosse

Address: 200 Pearl Street, La Crosse, WI 54601
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 17 Hotels in La Crosse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites La Crosse 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to The Holiday Inn Hotel & Suites - LaCrosse. We are proud to offer a non-smoking environment in all our guest rooms. A great night's sleep is ensured on our new Simmons Plush Beautyrest World Class mattresses. The Holiday Inn Hotel & Suites is located 1 block east of the Mississippi River, in the heart of historic downtown LaCrosse. The Holiday Inn Hotel & Suites has 114 rooms including whirlpool suites. Rooms are equipped with free high-speed wireless Internet access, and 27 inch TVs with over 70 cable channels. The Holiday Inn Hotel & Suites - LaCrosse, offers its guests an indoor pool, over-sized whirlpool, fitness center, guest laundry service, and complimentary shuttle service to and from transportation centers. The hotel also has a lobby business center with wireless Internet access, PC, printer and FAX machine, as well as a 500 sq. ft. meeting room located just off the hotel lobby. Ebeneezer's is the Holiday Inn Hotel & Suites' unique restaurant and lounge. Open for breakfast, lunch & dinner, Ebeneezer s features gourmet wood-fired pizzas and pasta. Ebeneezer's lounge is a perfect place to meet or watch your favorite sporting event. The La Crosse Convention Center directly across the street offers a connecting skywalk. Major medical centers & colleges, Trane Co., City Brewery & our own Oktoberfest, make La Crosse a great destination. ... more   less 
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Also Known As:
Holiday Inn La Crosse Hotel La Crosse
La Crosse Holiday Inn

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