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“Great place to stay and explore” 5 of 5 stars
Review of Candlewood Suites La Crosse

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Candlewood Suites La Crosse
2.0 of 5 Hotel   |   56 Copeland Avenue, La Crosse, WI 54603   |  
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Ranked #6 of 16 hotels in La Crosse
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Great place to stay and explore”
5 of 5 stars Reviewed November 5, 2013

I would definitely recommend this hotel for anyone who visits the area and wants a nice, clean place to relax after a day of exploring.

Compliments: 1. Room: exceptionally clean and the full kitchen (complete with dishware, dishwasher, stove, coffee pot, and ice maker) added a level of comfort and personality to the room; bathroom was CLEAN and spacious; window opened nicely; comfortable bed; 2. Staff: helpful and very friendly; our request to check out late was accommodated. 3. 24/7 Food Cupboard: unique food items to hotels (ice cream, Lean Cuisines); breakfast foods included as there is no continental breakfast.

Complaints: 1. Difficulty maneuvering my luggage into the hotel and into the room due to the room's heavy door. 2. Hallway smell: not bad, not good, but present and obvious. It was not, however, presnt in the room and if it was, it was unnoticeable after a few minutes. 3. Not the most comfortable pillows.

Bottom line: The complaints were minimal and the compliments far exceeded any annoyance we may have had. I feel confident that had we asked, the hotel staff would have accommodated whatever they could have for us. We will definitely stay here again and I would recommend this hotel to others.

Room Tip: Our room faced the main street (Copeland Ave) and was noisy. The ambulance went by at least 3 or 4 t...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrkhughes, General Manager at Candlewood Suites La Crosse, responded to this review, November 8, 2013
Thank you for taking the time to share your wonderful compliments and your feedback for Candlewood Suites La Crosse. I am so happy to hear you enjoyed your stay. Your comment on the cleanliness of the room and on the helpfulness of the staff are top priorities for us and I will be passing the pat on the back to our staff as reward for their hard work and genuine caring.

I am sorry the doors were a bit heavy. I would agree this can make it difficult to get in the room. On your next stay we would be more than happy to give you a hand with your luggage. In regards to the air freshener used in our hallways, I am sorry you didn't prefer the scent. We will look at new scents and decreasing the use of the air freshener overall to make it less noticeable.
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55 people have reviewed this hotel

Traveler rating
    27
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Minnesota
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013

We enjoyed our stay. The staff was very friendly and the room/lobby extremely clean. The location was great - we walked to the Oktoberfest grounds via a trail that also passed by a beautiful garden and led to the river area. Wished we would've taken a River Cruise, also! I highly recommend this hotel and will not hesitate to revisit. The one thing I would recommend to the hotel would be to add a breakfast option.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrkhughes, Director of Sales at Candlewood Suites La Crosse, responded to this review, October 15, 2013
Thank you for letting us know you enjoyed your stay. We are glad you were able to enjoy the short path that led the Oktoberfest Grounds, the Friendship Gardens, and Riverside Park. The river and its beauty surely are some of the best sights in La Crosse.

We hope you do get a chance to come back and stay with us again with time to enjoy a river cruise. Because we are an extended stay and offer some different amenities to our guests other than breakfast, I can't say that we will be able to remedy that one need for you, but the good news is there is a Great Harvest Bread Company opening up this winter next door which will offer coffee, breads, and pastries for a quick breakfast option.

Thanks again for the review and happy, safe travels!
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Milwaukee, Wisconsin, Usa
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2013

This hotel is very nice and clean. The only thing it was missing was breakfast. The front desk clerk did reccomend a nice eatery. The room was spacious and included a fully stocked kitchen. I would stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrkhughes, Director of Sales at Candlewood Suites La Crosse, responded to this review, October 15, 2013
Thank you, Bill D, for your kind review. We are proud of our work and love to hear that you were pleased with our hotel and cleanliness. I am sorry that we were not able to provide a full breakfast for you. I understand that the convenience items in our Candlewood Cupboard may not always suit everyone's breakfast needs, but I am happy we were able to recommend a nice breakfast spot for you. We do try to keep menus and maps nearby for just that occasion and will continue to do our best to accommodate everyone's morning hunger.
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Wisconsin
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 19, 2013

We stayed here with two young boys during a recent visit for a wedding. The accommodations, service, and value were outstanding. The rooms were clean, very nice sized with decent kitchen accommodations. We would stay here again when in the area next time. Location was easy to get to downtown places.

Room Tip: All rooms seemed to be pretty equal based on other rooms our guests had.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 30, 2013

Space: Excellent amount of space per room.
Cupboard items: Excellent choice of food, snacks, toiletries, etc.
Staff Mannerism: Very polite and well trained.
Parking: Plentiful and always space available/well-lit.
Windows: Fresh air is a must. Re-breathing old, stale air from months of previous guests prevents a good nights rest. Not being able to open windows is a bit annoying.
HDTV: Excellent service provider (Charter) and a digital HDTV box in every room.
Internet access: The best I could get was about 1.76Mb/s. I believe the hotel uses CenturyLink DSL as their ISP. Nothing against CenturyLink, but the performance of DSL is quite laggy, slow and not decent enough to Video Teleconference with other business colleagues. I would highly recommend management switch to Charter for their internet service. They already use them for TV services, so the transition would be as simple as installing a cable modem in the communications closet to replace the dsl modem. I once did this for a living, so I know. Speeds would exceed 50Mb/s versus their slow DSL connection shared between numerous guests. Management: Don't try to defend your slow internet by saying it was caused by an outage, weather, etc. like other hotels have done in response to my past reviews. I have stayed here twice and both times have rendered the same speed results.
Peacefulness: Even having a room in the front of the hotel is peaceful, except for the selfish annoying motorcycle riders whom pass by every now and then. The hotel is far enough away from all the rowdy bars to have near perfect silence most of the time.
Gym: The fitness center is very spacious. One could do crossfit, aerobics, P90X, insanity, whatever. The equipment is also plentiful. Water is unlimited, and towels provided.
Laundry: The hotel has several laundry machines. One of them is a super duty machine for large blankets, jackets, etc. All free of charge. I have noticed other hotels that limit their dryer cycles so they end up charging guests twice to dry a single load. Not the Candlewood. Never. They seem to understand that people simply don't have time to go looking for quarters to do something so necessary as keeping clothing clean on busy trips. No one wants to even think about going through the trouble of doing that on a trip. Candlewood understands this perfectly.
Kitchenette: In every room there is a full kitchen. No problems with any of the appliances or utensils. Excellent!
Beds: Very comfortable.
Hotel Construction: As usual with the Candlewood brand, the floors are made of plywood, not concrete. I am a light sleeper, so having an overweight and clumsy person staying above me (or a woman with high heels) is quite annoying. I had to move from the 3rd to the 4th floor.
Modern: The hotel is very modern and the owners seems to take very good care of it.
Overall: I'd say this is one of the best hotels in the Lacrosse area that you could stay in. I highly recommend it.

Room Tip: Total silence is in the rear of the hotel on the top floor, obviously. You will also get better cell...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrkhughes, General Manager at Candlewood Suites La Crosse, responded to this review, September 24, 2013
Thank you for taking the time to review us on TripAdvisor! I really can't thank you enough for your kind words about our property. I agree that our floors will not block out all noise that may affect other guests and we will politely make the guests aware of another guests concerns. We're all very happy that you enjoyed your stay with us while you were in La Crosse. We hope to see you again in the future when you may be traveling to the area.

Thank You again!
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Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2013

Our two night stay at the Candlewood was not enjoyable.

First the good: The hotel appears relatively new and located just a short walk (10 minutes) from the downtown area. There was fresh paint on the walls. The carpet and tile were in good condition. The beds were somewhat comfortable, and linens were average to slightly above average. There is a mini kitchen and full-sized refrigerator/freezer (with ice maker) as well as a dish washing maching. You are also offered a complimentary soda or bottled water when you check in.

Neutral, but noteworthy items: There was no pool or restaurant, but there are a handful of restaurants nearby, including a grocery store.

Now the bad: The hotel is located on a busy road, so if your room is located on the street-side, it will be noisy. While our room was on the opposite side, you could easily hear roam noise from the lobby that faced the road.

The primary complaint my wife and I have was the strong smell in the interior of the hotel. The smell of the heavy deodorizer literally knocks you over. I've stayed in dozens of different hotels and never experienced a hotel with such a strong (voluntary) smell.

The cleaning crew comes only once a week, so the hotel installed "Scent Air" machines in the hallways to cover up the odor. This overwhelming deodorizer smell permeates the air in the hallways and into your room. The smell irritated my sinuses and made my wife's eyes water and get itchy. We strongly considered moving to another hotel, but were unable to find a reasonably-priced available room elsewhere, so we toughed it out.

We attempted to open the window in our room to air out the strong smell. Opening the window required Herculean strength (and also exposed extensive black mold on the window sill), but I finally managed to get it open. After the room's strong deodorizer smell somewhat aired out after ~5 hours, a stale, greasy smell reminiscent of a fast food deep fryer remained (presumably from past guests and the lack of daily cleaning). The strong deodorizer smell had previously covered up this stale, greasy smell.

We made complaints to the front desk about the smell (first, about the deodorizer, then, about the greasy smell). The gentleman said he was the only one working (on a busy Friday night in mid-August--which seemed puzzling) so he could not help us for at least several hours, but would follow-up with us. We never received a call back or any follow-up. This lack of customer service was not surprising given that when we passed by the front desk, the clerk was failed to answer the constantly-ringing phone.

Overall, we found the smell and lack of customer service to be major detractions to this hotel. We would not stay there again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites La Crosse, responded to this review, September 10, 2013
Dear John F,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding the room amenities.

However, We’re sorry we fell below your expectation regarding the scent air and customer service. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Burlington, Vermont
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stayed here one night after a 15 hour driving day. The room was spotless, and had a nice kitchen and sitting area. The bathroom was large. Just next door was a little plaza with a pizza place, a burrito place, and a great grocery store. The only downside for us was that there was no pool, and the wifi was spotty.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites La Crosse

Also Known As:
Candlewood Suites La Crosse Hotel
Candlewood Suites La Crosse Hotel La Crosse
Address: 56 Copeland Avenue, La Crosse, WI 54603
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 16 hotels in La Crosse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites La Crosse 2*
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