My fiance and I travel to La Crosse frequently and on a trip a few months back for a concert stayed at the Super 8 and decided to make it our go-to because of the proximity to the La Crosse Center (it's a cheap cab ride there and to 3rd St) and because it had nice rooms and was comfortable.
I even encouraged a very large group of my friends to all stay here when we came down for the Shinedown concert a couple of weeks ago. BAD IDEA.
First, when we got to our room it smelled like feet (room 238). I opened the window and turned on the fan on our heating/cooling unit. It kinda helped...not totally, but enough to get us through until we took off for dinner and our concert. My friends in at least 2 other rooms experienced the same smell.
Shortly after arriving in our room we noted the television (that is advertised as NEW FLAT SCREENS on their sign outside of the property) only had sound. The screen did not work at all. We called down to the desk where the guy told us they were fully booked and could not change our room, but they would get maintenance in to look at it asap (yea, never happened).
We could have gotten over these things...they are trivial because we really only needed a place to crash. BUT when I brought up the television to the front desk staff upon checkout (when the staff asked how we liked our stay), the woman up front claimed we never contacted them about the television because it was not in their book (that they write issues in). When I said the time we called down and nodded over to the male at the desk (indicating we spoke with him, the only male working at the time we checked in), she behaved very rudely towards us like we were making it up. At that point I chose to bring up the nasty smell in our room and said what we did to correct the smell for the short term. I also pointed out that the hair dryer did not work, but it was ok because I had mine with me.
The woman at the desk then got very snotty and rude towards us and said she would give us a 10% discount on our room, BUT because we booked it online (through Priceline) we already got "enough of a discount". Really?! REALLY!? I just did a standard booking through there...nothing fancy and paid the same room rate my friends did who booked through Expedia (difference was the fees paid). Mind you, we asked for NOTHING and this was brought up by her.
Honestly, having to deal with her craptastic attitude should have earned us a free week's stay.
Tip to the management:
--Fix your staff. We were very laid back about things until your staff got rude with us. I did not ask for a discount or any other freebees...all I did was say what we did to fix the smell and point out that nobody came to fix the television as was promised. We expected nothing and were just happy our cab fare was half of what we spent staying in Onalaska by the mall like we used to do. I will gladly pay a higher cab fare to go out and have a good time and not have it ruined by stinky rooms, malfunctioning electronics, and rude staff.
--Clean your rooms. Shampoo the carpets, air them out...whatever it takes to get rid of that smell. It smelled like my fiance's feet after working all day in the middle of summer without socks.
--Fix your stuff. The hair dryer (yes, I know there are multiple buttons to push and where the reset button is) did not work and the television is useless without a functioning screen. Don't blame the guests when your stuff sucks.
Thanks, but no thanks. I'll stay in Onalaska or at one of the more expensive hotels downtown to avoid this hassle again.
- Official Description (provided by the hotel):
- The Super 8 of La Crosse is newly remodeled! Come enjoy our reasonable rates and great value. All rooms include fridge/micro, free internet, and free breakfast! Also on site, enjoy our pool/whirlpool, fitness center, guest laundry, business center, meeting space, and friendly 24-hour service! ... more less
- Reservation Options:
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- Also Known As:
- Super 8 La Crosse Hotel La Crosse
- La Crosse Super 8
- La Crosse Super Eight
- Super Eight La Crosse