Let me start by saying the new Super 8 on Rose St. in La Crosse is a very clean, well maintained property and the continental breakfast is decent. Great upgrade from the old property that is down the street.
I made reservations at the front desk for what I thought was 3 rooms for 2 nights to celebrate UW-LAX Graduation in 2013, something got mixed up by the desk clerk and the reservations were made for 2012. After I noticed this I went to the front desk and cancelled the 2012 reservations and made them for 2013. I thought it was all taken care of.
As I was unaware of the 2012 reservation I did not show and was charged for the full cost of the rooms as a "No Show".
I tried to explain and work this out with the GM at the location to no avail. I then contacted Wyndham Rewards and was referred to Super 8 Corporate Customer Care (Customer No Service) to reach resolution. No luck there either.
Very disappointed that neither was willing to try to come to a compromise. I still have the 3 rooms for 2013 reserved.
Marriott has the 1-10-100 rule of customer service. When 1 customer has a bad experience they will tell at least 10 people, those 10 people will most likely tell 10 more. Now there are at least 111 people that are aware of the poor customer experience. That is why at a Marriott property all employees are empowered to make your experience enjoyable as they don't want 111 people knowing of the bad experience.
- Official Description (provided by the hotel):
- The Super 8 of La Crosse is newly remodeled! Come enjoy our reasonable rates and great value. All rooms include fridge/micro, free internet, and free breakfast! Also on site, enjoy our pool/whirlpool, fitness center, guest laundry, business center, meeting space, and friendly 24-hour service! ... more less
- Reservation Options:
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- Also Known As:
- Super 8 La Crosse Hotel La Crosse
- La Crosse Super Eight
- La Crosse Super 8
- Super Eight La Crosse