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“Will Not Be Back” 2 of 5 stars
Review of Americas Best Value Inn La Crosse

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Americas Best Value Inn La Crosse
2.0 of 5 Hotel   |   2622 Rose Street, La Crosse, WI 54603   |  
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Hotel amenities
Ranked #9 of 16 hotels in La Crosse
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Will Not Be Back”
2 of 5 stars Reviewed October 20, 2013

We arrived about 6 pm on a Friday night and found no one at the front desk. We waited several minutes then decided to try calling, hoping someone would come and answer the phone. No one did even tho we could hear somebody in the room behind the counter. We even tried knocking on the office door with no result. After about 10 minutes 2 girls walked out. No apology was made for the wait. We had reservations otherwise we would have left. There were other people in line besides us waiting to check in who were commenting about why no one was coming to wait on any of us. The rooms had an odd smell and the bathroom was tiny . It was hard to sleep because it sounded like elephants stomping around above us all night. The halls were dingy and I observed someone walking around smoking in the hall even though it's a no smoking facility. The breakfast was skimpy and below par compared to other chains we stay at in the same price bracket. One good thing, the bed was comfortable, too bad it was too noisy to sleep.

Room Tip: Choose another motel.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divna M, Manager at Americas Best Value Inn La Crosse, responded to this review, 4 weeks ago
Our dear Guest,

thank you for taking the time of your busy schedule to write the comment about your stay. I am very sorry that we, as property didn't meet your expectations. I assure you that all the comments are noted and I will make sure that issues will be corrected. Thank you again.
Sincerely ,
Divna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

65 people have reviewed this hotel

Traveler rating
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See reviews for
21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Roseville, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

Rented King size room Friday night and everything was just great. Loved the price, got the 10% discount and had a very nice room. Breakfast was very nice also. We will recommend this place to family and friends.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divna M, Manager at Americas Best Value Inn La Crosse, responded to this review, 4 weeks ago
Our dear quest,
thank you for taking time of your busy schedule to write the comment about your stay. We are very happy that we met your expectations and didn't let you down. Looking forward to help you with your future stay.
Sincerely,
Divna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

Coming back from Sturgis-motorcycle Rally -we bravely didn't make reservation and we ended stopping in this motel. WE WILL BE BACK for sure. The level of accommodation and welcoming faces at this property ( from GM to the last employee we have seen that day)-OUTSTANDING. It was 20 of us in the group and they just made extra effort to provide us with get together space ( they have a HUGE lobby),asked us million times if we need anything, didn't chase us out at 10 pm and we just loved it.Don't get me wrong-motel could use some updates( maybe newer furniture and pool) but no one was fussing over that. What ever they don't have it was compensated with killer customer service. Very nice stay. I wish we did remember some names to point it out but in general-they were All nice. Thank you for everything.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divna M, Manager at Americas Best Value Inn La Crosse, responded to this review, 4 weeks ago
Our dear Guest,
Thank you so much for taking time of your busy schedule to write this wonderful review of your stay. It could be just the fact that I love when I have you as my guests and take the pride that I always have few bikes ( or thanks God 20 like in your case ) parked on the front of the building-hopefully that shows in my customer service. Your group was just the pleasure to have around.
Thank you so much for trusting Us with your visit to La Crosse.
Looking forward to help you with your motels needs in near future
Sincerely,
Divna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

We came to La Crosse on College tour. My son loved the college and I found the place where I will stay when I come to visit him. VERY friendly and accommodating staff. We do travel a lot and never expect a lot of night shift front desk person. Gentlemen working the night when we checked in was for sure pleasant surprise. Very welcoming and with huge smile on his face.He gave us the student discount and help us find the room. Clean, nice room and breakfast included in price. Very nice. . .

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divna M, Manager at Americas Best Value Inn La Crosse, responded to this review, 4 weeks ago
Our dear guest,

thank you for taking the time of your busy schedule to write this comment. We appreciate positive comments , we do thank you very much. Being College town it is always pleasure serving and accommodating the parents of the students. We know that every dollar counts so please be sure to ask for student's family discounts when we hopefully see you in the near future.
Sincerely,
Divna M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 13, 2013

I have never had a more wonderful stay in a hotel than I have here! I traveled with my family (a sisters' trip) and there were 5 of us. Upon checking in, we were upgraded to a room with 3 beds for free. (We weren't expecting the 5th person to come with us, but she came with at the last minute) When I asked for extra towels, the manager (please forgive me if I spell this wrong) Dvnia (?) was more than happy to assist. She first brought some okay-condition towels up to our room, then a few minutes later brought some newer, better-condition towels. The room was very clean and very spacious. It is a bit dated, but not worn.

There were also two TVs, but I really think the setup could have been done better. Perhaps one TV on the side of the room with 2 beds and the other TV on the other side instead of next to each other. It was impossible to hear our TV over the other and vice versa. But nonetheless, an added feature.

Very, very friendly staff, fast service, great breakfast. Dvnia was there making waffles for an elderly couple and cleaning the counters and tables. A great place to stay. I would definitely return!

Room Tip: There is a cute little outdoor area out back with a couple tables, just for sitting or eating breakf...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divna M, Owner at Americas Best Value Inn La Crosse, responded to this review, 4 weeks ago
Our dear guest,

let me thank you first for staying with us as well as choosing our property among others in La Crosse. Every guest that stays with us becomes part of our family and that is how we always welcome you threw the door. I am glad that you experienced the same and that we didn't disappoint you and your family. I do remember you and your sisters -youstayed in my memory as great group that I was honored to serve that night . I was happy to be part of your positive experience in our motel.
I appreciate the notes about the rooms and you would be pleased that in staid of two T.V. sets one larger flat screen is in the same room. I was thinking about as I was buying the same.
Thank you for taking the time to write about your stay. Looking forward to serve your family in the future.
Divna M. GM
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McCordsville, Indiana
1 review
4 of 5 stars Reviewed May 5, 2013

My family and I found our stay here to be satisfactory. The rooms were cleanly and comfortable. The hotel isn't too far from downtown La Crosse which was convient for us. My only regret is that the weather wasn't a little bit nicer so we could have enjoyed the cute garden they had set up in the back. Overall nice stay for a very fair price!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maca69, Manager at Americas Best Value Inn La Crosse, responded to this review, May 14, 2013
Dear Guest,
Before anything else being said, I want to thank you for your heartwarming coments. I do remember your group and It was such a pleasure having you as our guests. I do thank you for the ideas how we can make room more efficiant and we will make sure to try the same. Please if you are passing through our area I would be honored to have you as our guest. If you would be kind to print this letter and bring it with you, we could offer you 20% of your price as the appriciation for taking time out of your busy schedule and writing about your stay with us.
Sincerely ,
Divna Miljkovic with AmericasBestValueInn team
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 13, 2013 via mobile

When we first walked in, the staff was unprofessional and it took an unusually long time to get checked in. Our keys weren't made properly. We signed for a non-smoking room, but the room was foul with stale cigarette smoke. There were cigarette burns on the carpet. The sheets smelled sour. The bathroom looked unclean. The AC/heating unit wasn't sealed properly, so cold air was pouring through the outside of it. When the shower head was in use, it looked more like the stream of a garden hose - just a single stream of water. The only good thing I can say about this place is that the Internet is pretty fast. It gave us a place to sleep and that's about it. I really hope that all of America's Best Value Inn's aren't ALL like this.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maca69, Manager at Americas Best Value Inn La Crosse, responded to this review, April 14, 2013
We do appreciate your review and it will help us in improving the condition of our property.We will look into addressing all issues that you pointed in your review and we are very sorry that we didn't meet your expectations. AmericasBestValueInn La Crosse team members.
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Additional Information about Americas Best Value Inn La Crosse

Address: 2622 Rose Street, La Crosse, WI 54603
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 16 hotels in La Crosse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn La Crosse 2*
Official Description (provided by the hotel):
2 Story interior corridor property. FREE guest breakfast. FREE wi-fi. FREE truck, bus, car parking. Fitness Center. Meeting Room. Guest Laundry. Pet friendly (charge). Near UW-La Crosse and Western Technical College. Near Onalaska OmniCenter. I-94 exit 3. Restaurants nearby. Gas and diesel nearby. FEMA = WI 5181. Three miles from downtown La Crosse. All rooms non-smoking (2010 State law). ... more   less 
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Also Known As:
Americas Best Value Inn La Crosse Hotel La Crosse

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