My husband and I came here to do a little getaway before our baby is here and we had such a great time! This is the place to come for total relaxation, great service and food.
Service: Wow! definitely deserving of it's five star status. Besides one issue I have with the spa (read below: buyer beware), these people really know how to communicate because from the moment we arrived we were greeted by our last names and everyone knew we were there for a little babymooning. You are always greeted with a smile, and sincereity. There is an on-demand shuttle service that takes you anywhere, which was great becuase it was raining for part of our trip. Also a nicety their turn down service, always great to come back to a room freshly made with chocolates waiting on your pillow! They gave us complimentary sparkling juice, desserts at the immigrant room and a cute rubber duckie at the spa. The extras were definitely a nice touch, but really I appreciated the culture they created by knowing how to go the extra distance to create a very personalized experience for every guest. My hats off to the training and management for upholding this value.
Room: We stayed at the carriage house, originally we booked a standard room, but upon arrival they had upgraded us to a deluxe room (buckboard #573 on the 3rd floor) which was fantastic! The room was spacious, good lighting, also had a sunroof you could open or close, and of course the Kohler bathroom fixtures were awesome. Ours had a bubble massage tub that came with an operating instruction sheet and what a treat!
Amenities: The carriage house offers complimentary access to the spa, and also continental breakfast (assortment of cereals, milk, juices, bagels, toast, hardboiled eggs, fruits, yogurt, lox, pastries), afternoon tea (assortment of beveragegs, fruits, mini pastries, biscotti and more), appetizers before dinner (cheese curds, breads, olives, fruits, assortment of beverages). Also there is complimentary access to a small fitness center. The spa itself offers multiple stations of fruit infused cold water, teas of all sorts, nuts, apples. Robes and sandals are provided and in fact most people walk around in their robe outside of the spa all day whether it be to breakfast or afternoon tea, it's all about the relaxation here! The women's spa locker room had all the toiletries you'd need including really nice hair products by aveda.
We went to Blackwolf run for lunch our first day and it was so good, we went back the second day! My fave was the chicken, bacon and swiss sandwich and their sausage corn chowder soup.
Wisconsin room: great service, overall good food no complaints. cauliflower puree soup was so good, and the fllet was excellent!
Immigrant room: food was good overall, our server was still in training and couldn't recall how somethings were prepared, but I give her credit for trying as she had mentioned to us she had never experienced fine dining before working there, everyone's gotta learning curve right?
Few stuff that could be better:
More lounge chairs, I could see how this can become a problem during really busy times.
Some of the lounge chairs especially on the rooftop looked dirty and soiled
toilet paper was kinda cheap
BUYER BEWARE: So at the time I went, the spa was offering something called Spring Sparkle promotion where you get $50 off massages and 20% off mani and pedi. I got a pedi one day and when they gave me the bill I expected the discount to have been applied since this is a promotion they have advertised on their website, but it was not and when I mentioned it to the employee she knew exactly what I was referring to and gave me the discount and all was fine. The next day I had a massage and when they gave me the bill the discount had not been applied again, and when I pointed this out again she knew exactly what I was talking about and applied the discount. Something was very fishy about this, it's like the employees were told not to give out the discount unless it was mentioned, but why do this if it's advertised on their website??? It gave me an unsettling feeling of distrust. But I have decided to not let this one thing dictate my overall experience which was great on the whole!
It is a fantastic place and I would return again!
- Official Description (provided by the hotel):
- The American Club is a Forbes Five-Star Resort Hotel and the Midwest’s only AAA Five Diamond Resort Hotel providing unique, luxurious decor that with a singular quality experience room by room. ... more less
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- Also Known As:
- The American Club Hotel Kohler
- American Hotel Kohler
- The American Hotel
- American Club Wisconsin
- American Kohler
- American Club In Kohler Wi
- American Club Kohler Wi
- The American Club Kohler, Wisconsin