Our daughter and granddaughters were traveling to spend Thanksgiving with my mother. As my daughter had worked all day the day prior to Thanksgiving, she could not make it all the way to her grandmother's house that day, so I booked a room for her and her daughter's at this hotel.
Just before midnight, she got to Janesville and forgot which exit to take, so she called the hotel to find out which exit she should take. Her first call she was told to call back in a few minutes, which she did. On her second call the front desk clerk was pretty rude and seemed put out that he had to provide directions to my daughter.
After finally checking in, she was given a room that had a considerable amount of mildew in it and she requested another room. Again the front desk clerk seemed miffed and as if she was nothing but a pain in his posterior, but he did change her room.
After entering the second room, she discovered it also had mildew in it, but less so, so she decided it was late, she and her daughters were exhausted and she didn't want to tick off the front desk clerk any further, so they went to bed and arose early the next morning and left.
I complained to Microtel Corporate about this and was then asked by this hotel to fill out a customer survey, which I did. I received a response from the franchise owner advising that he apologized and said his front desk clerk was new and needed additional training. That was it. Nothing about the mildew in the rooms being taken care of.
I advised him that bleach was a cheap fix for mildew and that his interviewing skills needed some honing so that he did not hire people with a bad attitude into the service industry.
My recommendation is that you not stay at this hotel. Pay a few dollars more and stay at a better hotel!
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- Also Known As:
- Microtel Inn Janesville Hotel Janesville
- Microtel Janesville
- Janesville Microtel