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“Unsatisfactory Customer Service” 1 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   W227 N 16890 Tillie Lake Court, Jackson, WI 53037   |  
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Ranked #1 of 1 Hotels in Jackson
Libertyville, Illinois
1 review
“Unsatisfactory Customer Service”
1 of 5 stars Reviewed January 16, 2009

Not too impressive. Reserved a room for a single night in order to enjoy some night skiing nearby. After management did not honor the conditions promised, I informed the front desk that I wanted my money back and was going to stay elsewhere for the night. Although Comfort Inn has a "money back 100% customer satisfaction guarantee" policy (as stated in the Worldwide Hotel Directory and Atlas), they nonetheless proceeded to charge my credit card for the full amount. Choice Hotel Customer Relations has been notified and are in the process of investigating this situation.

  • Liked — Near outdoor recreation area
  • Disliked — unresponsive customer service
  • Stayed January 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alkeshmail, owner at Comfort Inn & Suites, responded to this review, July 14, 2009
Thank you for staying at the Comfort Inn & Suites of Jackson, WI. It is unfortunate that you were unable to use our whirlpool due to maintenance issue, for that I do apologize. Your comments and criticism are greatly appreciated. We strive to set high standards for ourselves and committed to provide highest guest satisfaction. Please be assured that we do perform preventative maintenance on the pool and whirlpool on a regular basis to prevent problems from occurring. Unfortunately, even with the best preventative measures, mechanical problems may still arise.

We fully refunded your credit card once this incident was brought to my attention. If you have not received a credit from your credit card company, please contact me as soon as possible.
We would like to demonstrate to you the true quality of our service by offering you a one night complimentary stay in one of our standard rooms, subject to availability. At your convenience, please contact me directly to arrange your reservation; and simply mention Trip Advisory to Guest Services Representative upon check in. Thank you.

Owner of Comfort Inn & Suites, Jackson, WI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    6
    12
    2
    0
    4
See reviews for
8
6
Solo
0
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Muskegon, Michigan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 8, 2007

I was really pleasantly surprised by this hotel. I wasn't expecting much. The 2 queen bed room (Rm 111) was very big and very clean. The place can't be more than a couple of years old.

I was really worried about the smoky hallways, but my room never smelled of smoke. The comforters were newer, burgundy, and thicker than most--plus plenty of pillows. And the furniture is finished pine. A nice, warm look. The bathroom and shower are very small but not really a big deal, since the sink with mirror are outside the bathroom.

This room included a small fridge, microwave, iron and ironing board, plenty of power outlets and a 19in tv, with a small desk to work at.

Free wireless, breakfast (scrambled eggs, fresh waffles, pancakes, sausage, etc), USA Today paper, and endless coffee are nice. The pool is also nice.

The only negative is that there is no workout place, but they give you a coupon for a free pass at a local work-out place.

Also right next door is a Culvers and a Subway. Not much else close by, except a Hardware/liquor store and a couple of gas stations, about a 1/2 mile east.

I would definitely stay here again.

  • Liked — Free Breakfast
  • Disliked — Small bathroom and not really close to much in terms of dining.
  • Stayed December 2007, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: W227 N 16890 Tillie Lake Court, Jackson, WI 53037
Phone Number:
Location: United States > Wisconsin > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 54
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Jackson
Comfort Inn Jackson
Jackson Comfort Inn

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