First of all, the staff were pleasant for the most par, and the room was not to bad. (good).....The bad, the place is very old and in dire need of some updating. When we got there we asked about the gift card for a restaurant that is on the web site and no one knew about it, nor could they find any info before we left two days later. If they have a deal on the web site they should know what it is. So we went to our room and unpacked, my wife took her shoes off, and found that the floor was soaked near the window. We were offered a new room, which was nice, but declined as we did not want to pack back up and move. It seems that it would be a good idea to get the windows fixed so they don't leak. We were told that they had a very bad storm with high winds and driving rain, which is why they leaked. I find this a little hard to believe, as we noticed that the room did smell musty if you did not leave the A.C. on at all times. As i said, the staff was friendly, and they did give us $10.00 dollars off our room. However, I do have to say that unless they do some renovating of the entire building I would look elsewhere for any future visits.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My name is Kelsey Brathal and I am the current manager here at the Hudson Fairfield Inn. I first off would like to thank you for your time in reviewing our hotel. I apologize for all the the confusion and the frustration with your reservation and the restaurant gift card. Our associates work hard every day to deliver the best service possible. I am sorry to hear about the window and AC unit problems. Please know we are working hard to address any and all maintenace issues right away with the hotel. If you wish to discuss anything further about your stay here please feel free to contact me at the hotel directly. We hope to see you back again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.