I went to Seasons for dinner (having been there before) and was very disappointed. I have always raved about their eggs benedict, all you can eat walleye, specialty burgers and bloody mary's. I was stunned by both the service and food quality this visit.
I ordered a steak/walleye combination of a 7oz filet and a deep fried walleye filet. Now, I've had the walleye before and loved it so I thought it a safe bet. The filet was good, cooked perfectly but needed seasoning. The walleye? Nearly inedible. It was overcooked, rubbery and required a steak knife to cut due to excessively heavy, over-fried breading. I was never able to tell my server this...keep reading.
We ate at the bar. We like the casual venue the best..however...we must be spoiled by their best staff members because this night...it was like eating in the kitchen. Our bartender/server brought us our drink orders right away. She was busy so we weren't surprised to wait a bit for our order to be taken. However, waiting for the bartender to "do a bomb shot" with an obviously over-served customer across the bar is an unacceptable reason for the wait. During a 45 minute span, she did two such shots with the inebriated customer. Since I was seated at the bar, I watched to see if her performance was affected. In that time, she threw away one drink mistake, opened the cash drawer and left it open unattended, chatted with another customer about how a competing restaurant had better desserts and ignored our empty glasses places prominently on her side of the bar for 15 minutes. When she returned to wait on us, she had bloodshot eyes and a distracted attitude.
After our meal, our server/bartender/party girl took our plates without asking how we liked our meal and promptly SCRAPED THE REMAINING CONTENTS INTO A GARBAGE CAN NEXT TO THE CASH REGISTER! So, I have just had my dinner spoiled by watching someone do garbage duty before my eyes and never had the opportunity to tell my server the walleye was nearly inedible and the kitchen will never know because my dinner was scraped into the trash ten feet from me.
I have had wonderful meals and wonderful service here. I feel like they threw in a "third string of staff" and hoped nobody would notice. Well, kudos the the person who cooked my steak...medium rare was actually medium rare.
I do not know the owners of this restaurant but do know they work there. I have seen staff members pour themselves a drink when finishing a shift but I do not know if our server (and I use the term loosely) was an owner. However, regardless of your status, you must be a professional in your field on the job or the whole place goes down.
If you own or manage Seasons Tavern, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.