I stayed at the AmericInn with five friends on a last minute ski trip to Wisconsin from Chicago. We found the AmericInn on Little Switzerland Ski Resort's website offering a 10% discount, so we chose them after viewing their webpage for pic's of the rooms. En route to Wis., one of the cars in our group broke down and the rest of us needed to check into the hotel early to wait on them. The people at AmericInn were very accommodating. They let us check in early without putting up a fight at all, and they did not charge us any fees either. They also let us check out late without charging us. And they even let us eat breakfast late when we fell victim to the daylight savings time change and showed up an hour late. Everyone we encountered was very friendly and helpful to us. The rooms were clean and the beds were comfortable, even after a day of falling down on the slopes.
Also, the staff was very professional and organized. When I originally booked the reservation, I entered the wrong dates and needed to quickly change it the day before our arrival. The agents at the 1-800 number were very helpful and quickly fixed my mistake. I was panicked and they were very calm and kind to me. They immediately sent me an updated email reservation confirmation. And then, when the staff at the Hartford location got my reservation info, they noticed I had mentioned the 10% discount ad from Little Switzerland. So, they automatically applied the discount, AND they automatically re-sent me another updated email confirmation - without me having to ask about the discount or for a confirmation email at all! By the time we arrived the next day (and they let us check in early), everything was all set and ready for us. It was seriously some of the best customer service I have encountered in a long time. We were all so stressed from our car drama, but the people at AmericInn are the reason we were able to enjoy our spur-of-the moment ski trip.
- Official Description (provided by the hotel):
- The recently upgraded rooms at the AmericInn Hartford include updated furnishings, room décor, flat screen TV’s and cozy Serta® Perfect Sleeper beds. The AmericInn Hartford hotel is conveniently located in Hartford, Wisconsin. You’ll find the Hartford area has something for everyone including biking, hiking, fishing, boating, camping, golfing, snowmobiling, skiing or shopping. Hartford also offers many special events throughout the year, such as the Annual Balloon Rally, Buckskinners Encampment, Holy Hill Craft Fair and Steam Train Christmas event, just to name a few! ... more less
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