My parents won a trip to Wisconsin and a stay at the Tundra Lodge for a few days. The room slept four, so I was invited to make it a family vacation. The main entry is welcoming with exposed wood and a comfortable seating area, although there are taxidermied animals and trophy heads all over the entry.
When we entered our room, we were all rather surprised. The room was rather large. There were not only two beds, but a mini fridge with freezer compartment, a microwave, a table for each person to use, and a couch. There was enough room for everyone to spread out and not run into each other. We also found out later that day that we had one of the rooms with the brand new carpet in it. They had just put it in the day before.
One of the first things we did is explore what the lodge had to offer. The arcade room was much larger than it first appeared and had tons of games. There was a very nice aquarium and a little "Trading Post", as well as a bar and a restaurant, and a business center. The most impressive feature however, was the indoor water park. We were so impressed with it the first night, we went back again the next night. It was a lot of fun with two water slides, a lazy river, a free play area, a kiddie park for the wee ones as well as an area for the slightly older kids, and a whirlpool for the adults. It also had ample tables and chairs for hanging out.
There were some disturbing things that happened at the lodge though, and I feel I should bring them up. First off, the hours for the restaurant were clearly posted, though each time we walked by, the place was closed (we were there for four or five days). One night, we were told that the bar was serving the food of the restaurant and we didn't want to go out, so we went to the bar to eat dinner.
The service was a joke and we were all annoyed within the first couple of minutes. We had to ask for water (for each of us! as he brought water out only for the person that asked) 10 minutes in, as well as condiments that should have been obvious for what we ordered, and that was just the basics. The server did however do everything we asked so we gave him a small tip.
The food, .... was horrible. We were told that it was a brand new menu and they were trying it out, but what does the menu have to do with the food quality? I don't feel the need to go into details on any of this, but let's just say we tried multiple times to get something that worked that evening to no avail. I was disturbed enough that I walked over to the front desk and asked for a comment card. I am not one to normally complain, but felt they should know what happened. The front desk clerk asked me about it before I started to leave the comment so I mentioned it wasn't a great experience at the bar. He offered to bring over the food manager and after being persuaded, I agreed.
The food manager was very kind and listened fully to what we had to say. I made a point to bring up the food only (and not the service) as that was the worst of the offenses. The manager was very kind and apologized and actually took off the entire order off our credit card (in other words gave us a free meal, although we really didn't eat anything). We explained he really didn't have to do that as we weren't trying to get anything comped, just wanted to let him know of the experience. He insisted, and thanked us numerous times for letting him know so he could fix it.
All in all, the lodge was a great place to stay. The staff was very nice and accommodating, the rooms clean and large, and the waterpark lots of fun. I would recommend the stay, and would say to give the restaurant and/or bar a try as the manager said he was going to make changes to improve the experience for everyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.