We stayed here for one night based on the Trip Advisor reviews. I am normally in agreement with the reviews by Trip Advisor members, but not with this hotel. There were 4 of us; myself, my husband, son and daughter. We arrived at approximately 7:00 PM without a reservation. When I approached the desk, I was "greeted" by a very strange young man who barely acknowledged my prescence. I explained to him that I didn't have a reservation but wanted a room for one night. He looked at me like I had three heads and then replied "I don't know how to do that. You'll have to deal with her", and pointed to a young lady further down dealing with another guest. I figured that as soon as she was free, the man I was dealing with would have told her that I needed help. Instead he ignored me, didn't say anything to her, and the young lady dealt with another guest. I finally moved down to her side of the desk. The young lady was very pleasant and dealt with us quickly and efficiently. The overall lobby area was fairly nice, looked relatively new and had a very open feel that reminded me of an Embassy Suites. We asked for a room on the top level and were directed to the elevators which were quite small and VERY slow. When we opened the door to our room I knew I was sorry we picked this hotel. The first room you walk into was the "living area" with a couch, bar area and flat screen tv. It was VERY dark. Instantly I knew that this had once been a smoking room, or perhaps all the rooms allowed smoking at one time, because the faint smell of stale smoke hung in every inch of this hotel. You could tell that there had been an attempt to cover this up with carpet, paint, furniture, etc., but in my opinion, you can never get the smell of smoke out of something. The bathroom was absolutely tiny. You could barely get two people in there. The door to the bathroom was so old and warped that you couldn't close it unless you really pushed and slam on it. There was also NO water pressure so a shower that normally takes 5 minutes, turned into 15. Absolutely unacceptable. The bedroom was good size with two queen beds (very comfortable) and a TV, not flat screen. Still the smell of stale smoke lingered in the air. YUCK! The hotel offers a free hot breakfast. Let's break this down. There was ONE guy making all the breakfasts. This poor guy was run ragged trying to make omelettes, pancakes, french toast, hashbrowns, bacon and sausage for EVERY guest that stood in line. At one point there were at least 10 people standing behind us. I have to say that this poor guy deserves a lot of credit because he was quick and remembered everyone's order. He didn't deserve that and should have had help. Over to the side was a pathetic looking bowl of fruit and a tray of muffins/bread/english muffins for toasting. There was also a watered down juice machine and the worst tasting coffee I've ever had. Quite honestly, I think the hotel makes it seem like you're getting a good deal by getting a free breakfast, but it's so bad that you'd be better off paying for breakfast someplace else. The breakfast area was dirty with people spilling all over the place and not once did I ever see any hotel staff cleaning up. We didn't use the bar or restaurant (probably a good thing that we didn't), but our kids used the pool. The pool area was OK and our kids enjoyed themselves, but the chemical level was very high and left some sort of strange skin rash on our kids. Also, there were wet towels left all over the place and some of them looked like they had been there for days if not weeks. It looked like there had been an attempt at some point to "revitalize" this hotel but the efforts fell short. The hotel owners were going for an "Embassy Suites" feel, but it was a lame attempt. The rooms need to be completely gutted and updated. Would I go back again or recommend to a friend? No way! Worst $112 I ever spent on a hotel.
- Official Description (provided by the hotel):
- The Green Bay Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 241 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or relax and unwind in the indoor pool + whirlpool. Conveniently located adjacent to KI Convention Center. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt On Main Hotel Green Bay
- Sierra Hotel Green Bay