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“Nice and clean..excellent desk clerk Kathy” 4 of 5 stars
Review of Comfort Inn & Suites. Grafton-Milwaukee

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Comfort Inn & Suites. Grafton-Milwaukee
2.5 of 5 Hotel   |   1415 Port Washington Road, Grafton, WI 53024 (Formerly Baymont Inn and Suites Milwaukee/Grafton)   |  
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Ranked #2 of 2 Hotels in Grafton
1 review
“Nice and clean..excellent desk clerk Kathy”
4 of 5 stars Reviewed 3 weeks ago

I was very happy with the stay and excellent desk clerk Kathy who greeted me with enthusiasm event though it was late afternoon on a Friday. She offered the am entries without my having to ask and when we asked her recommendation for dinner gave us good descriptions ove three restaurants. We chose one and were very happy with it as well.
So why only 4 out of five? The noise insulation was inadequate...we heard numerous conversations in the hallway...we were by the elevator on 3rd floor. I suspect the other guests were a group doing some activity however they weren't obnoxious so I think the sound was the fault of the building. We also heard those guests above us walking around.

Room Tip: Ask for room away from elevator and top floor.
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  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaval P, General Manager at Comfort Inn & Suites. Grafton-Milwaukee, responded to this review, 2 weeks ago
Dear Carolyn,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Dhaval Patel
General Manager
Comfort Inn & Suites
262-387-1180
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    57
    76
    62
    40
    21
See reviews for
131
34
10
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 weeks ago

I have enjoyed staying at the hotel for many years when it was the Baymont. I work weekends on call for a hospital in the area. I have to stay in the area because I live a bit to far to be on the pager from my home. I prefer staying in the hotel which is now nicely remodeled and had always been a comfortable replacement for home when I have to stay in the area. I could have a visitor and my important family member my dog stay with me. Now that it is the Comfort Inn dogs are no longer allowed. It saddens me since it is so close to my work. Just hoping the hotel will consider allowing dogs in the future.

Stayed February 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaval P, General Manager at Comfort Inn & Suites. Grafton-Milwaukee, responded to this review, 4 weeks ago
Dear Heather,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi, Mississippi
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

I recently stayed here for 10 days, right after the changeover. We had a family emergency and kept extending for two days at a time. The staff was amazing, very caring and friendly. The rooms, which had been redone, were just fine and the beds were awesome and comfortable! We were on the 4th floor and the hot water was a little sparse in the shower. They were replacing the fireplace in the lobby, so there was some commotion. The hotel was spotlessly clean and didn't have nasty incense and/or perfumey stuff around (which I am desperately allergic to). We had stayed there when it was the Baymont - everything is nicer now. The breakfast could be better, but the cold stuff like cereal is left out all day and given our crazed schedule came in very handy! I was so touched by the kindness of all the employees and will certainly stay there again - hopefully in happier circumstances.

Room Tip: Highest floor had hot water issues. Second floor has a coin laundry room. Our room faced west and...
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaval P, General Manager at Comfort Inn & Suites. Grafton-Milwaukee, responded to this review, February 11, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2014

The Baymont is switching brands to a Choise hotel in a week. Its been remodeled and the rooms are beautiful.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed December 22, 2014

We have stayed here many times, but this was our last time. They are redoing the lobby and breakfast area and it is in total disarray. I'd advise anyone with plans to stay there during Christmas time before you unpack your car to check out the place.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites. Grafton-Milwaukee

Address: 1415 Port Washington Road, Grafton, WI 53024 (Formerly Baymont Inn and Suites Milwaukee/Grafton)
Phone Number:
Location: United States > Wisconsin > Grafton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Grafton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites. Grafton-Milwaukee 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Award winning Best of Comfort Inn & Suites in Milwaukee Grafton, WI is pleased to provide our guests with exceptional service and quality amenities at an affordable price. Whether you are here for Business or Leisure you can enjoy our Heated Indoor Swimming Pool, Business Center, Fitness Center, and Free Wireless Internet in all guest rooms, Free Cable, Showtime and much more. After a restful night of sleep, you can look forward to starting your day with a Complimentary Hot Breakfast at the Breakfast Corner. To make your stay even more rewarding, please join Choice Privilege, our guest loyalty program. ... more   less 
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Also Known As:
Baymont Inn And Suites Milwaukee/Grafton Hotel Grafton
Baymont Inn Grafton
Grafton Baymont Inn

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