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“Great food, not the best service (this time)” 3 of 5 stars
Review of Cracker Barrel

Cracker Barrel
W. 176 N. 9778 River Crest Dr, Germantown, WI 53022-4649
(262) 253-4188
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Ranked #7 of 38 Restaurants in Germantown
Price range: $1 - $20
Cuisines: American
Restaurant details
Appleton, Wisconsin
Contributor
18 reviews 18 reviews
13 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Great food, not the best service (this time)”
3 of 5 stars Reviewed July 3, 2014

My wife and I stopped here, as we often do, on our way home from the Milwaukee area. Unfortunately, our visit here wasn't as good as it normally is. While the food was excellent as always (chicken and dumplins is our favorite), we were told there would be a 10 minute wait for our food due to a power outage that had occurred an hour before we arrived. This turned into 20 minutes. Then, for our wait, we were promised to each receive a desert. We received only one, and that was after waiting for our bill and a boxes for our leftovers. A very nice busser who ended up bringing us our boxes was very nice and apologetic; he should have been our server!

What should have been an hour visit turned out taking nearly two hours. But, we will visit again and hope to receive the excellent service that we normally have at this location.

  • Visited June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
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34 reviews from our community

Visitor rating
    8
    16
    7
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Green Bay, Wisconsin
Top Contributor
81 reviews 81 reviews
61 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Never a bad meal!”
5 of 5 stars Reviewed June 27, 2014

I will start my review stating that I've never been to Cracker Barrel without there being at least a 10-15 minute wait. I think that's just a good since of excellent food! The wait goes quickly by browsing the items for sale in their gift shop. Overall I love the chicken fried chicken and their sirloin steak. You get to pick from 2-3 sides and they never disappoint. Service is always good and once you get seated the food comes quickly. Just a tip for anyone who's never beer to a Cracker Barrel - no alcohol is served. Seems funny in Wisconsin, but the food is worth it!

  • Visited May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Wisconsin
Senior Contributor
30 reviews 30 reviews
10 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Slow Service with Reliable Food”
3 of 5 stars Reviewed May 28, 2014

I always enjoy eating at Cracker Barrel when we have our grandsons with us because of the selection and consistency. The biggest problem I have with this location is the extremely slow service. I realize that there are many times when they're busy...and we're not the only customer that they have to serve...but they tend to not make eye contact so the servers can avoid you and anything you might need. This would have been an excellent rating if the service wasn't so extremely slow.

  • Visited March 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Top Contributor
273 reviews 273 reviews
140 restaurant reviews
Reviews in 103 cities Reviews in 103 cities
126 helpful votes 126 helpful votes
“Busy but good food”
4 of 5 stars Reviewed March 30, 2014 via mobile

Went here yesterday with friends. We had a party of 8. They called our name to be seated 45 minutes after arriving. But wait.... Never mind we meant to call the party of nine, not you... So back to waiting. Thankfully we had nice company and kept ourselves occupied. Once sat, our waitress was pleasant and patient as we had four boys ages 9 and below. Food was good as well. Spicy grilled catfish was excellent. Food arrived at the table quickly for how busy it was. We would go back.

Visited March 2014
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Elkhorn, Wisconsin
Top Contributor
202 reviews 202 reviews
137 restaurant reviews
Reviews in 62 cities Reviews in 62 cities
78 helpful votes 78 helpful votes
“Why haven't we been here before?”
5 of 5 stars Reviewed December 28, 2013

We have driven by this location hundreds of times, but did not stop until today. Boy, have we been missing out! The gift shop area was a delight with reasonable prices and plenty of employee available to assist with questions. We waited barely 10 minutes on a busy Friday night. Our server Jenny was wonderful and very patient with our first time visit.

The kids meals offered great variety for under $5. One child had blackberry pancakes and ate every last bite. One child had fried shrimp with macaroni and cheese and again nothing remained. The adults had trout and catfish. Each came with your choice of the sides. The dumplings, grits, and coleslaw were out of this world!

For dessert, we shared a coca cola chocolate cake and cherry cobbler. Yum!

Our total bill was less than $45! What a deal! The manager came to visit and asked the kids about their meal. Very impressed with the entire staff. We will be back!

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