My aunt booked this hotel because it was next door to the Fireside. My mother, sister and I stayed one additional night in Fort Atkinson but we stayed at the Holiday Inn. Wow, what a difference. I can usually overlook the bads if the customer service is good. Well, that wasn't the case here. We checked in around 4:45pm and no one was at the desk. Ok, fine. We rang the bell...still no one. We then picked up the courtesy phone and the phone in the office just rang and rang...still no one. I thought ok I will call the hotel to see if anyone is here or if we have to go around the desk and check ourself in. Still no one picked up the phone. We sat in the lobby for about 10 minutes before anyone came. Finally someone came...no apologies for this...nothing. The front desk was extremely rude as though we had interupputed him and an inconvenience to him. Then my aunt checked in and had called when she made the booking and made sure that she had joining nonsmoking rooms. Well, guess what...they didn't have those rooms for her. Instead he put the party in two SMOKING rooms next to each other. Again, no apologies...felt as though it was somehow our fault. Our room was well, definitely, definitely nothing special. We walked in and the room smelled awful. We walked over to the other side of the hotel to see our other parties room and their "non-smoking" rooms smelled HORRIBLE!! And to top it off, the hotel had a lit candle in the room as though the smell of the candle would somehow mask the smell of years of smokers...
The beds were well...gross. The mattress pad was missing...you could see the actual bed through the fitted sheet. And then to find hairs on your bed...just not right. The outside doors also don't lock...anyone could walk right into the hotel...not an extremely safe feature.
I really can't express our disappointment in this hotel. Again, had the service been even adequate...maybe we would have felt differently but it wasn't.
Pay the extra money and stay somewhere else. The rate at this hotel is cheap for a reason...at the same time $60/night is still too much to stay here.
- Official Description (provided by the hotel):
- Hotel is 2 stories,(no elevator) with 50 rooms. Indoor corridors, heated indoor pool and hot tub. We are located right next door to Fireside Dinner Theater and within walking distance of several restaurants. We are a block away from bike/walking trail which continues into next city. We are also close to Jones Dairy Farm and the Hoard Museum. ... more less
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