We recently booked rooms at this hotel online. When booking, I accidentally entered the wrong expiration date for my credit card. The hotel contacted me by email telling me of the mistake and that if I didn't fix it our reservation would be canceled. I called and the man I spoke with, who was very hard to understand, told me that I had to modify the credit card information online. I went on the website and there was no way to make that modification. I called him back and he gave me an 800 number to call and modify the number. I called this number and was told it was taken care of. At this point, I was very happy with the customer service received. However, when we arrived, the same man told me that he rented our rooms to someone else, because I had not fixed the problem. He was very RUDE to me. I showed him proof that I had called, but he kept telling me that he didn't care. If he would have simply said, I am sorry for the misunderstanding can I give you some numbers for a nearby hotel, I would have understood. However, he was an absolute jerk and if I could give this hotel a zero instead of a one I would have. Find another hotel if possible!
- Official Description (provided by the hotel):
- Hotel is 2 stories,(no elevator) with 50 rooms. Indoor corridors, heated indoor pool and hot tub. We are located right next door to Fireside Dinner Theater and within walking distance of several restaurants. We are a block away from bike/walking trail which continues into next city. We are also close to Jones Dairy Farm and the Hoard Museum. ... more less
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