We recently booked rooms at this hotel online. When booking, I accidentally entered the wrong expiration date for my credit card. The hotel contacted me by email telling me of the mistake and that if I didn't fix it our reservation would be canceled. I called and the man I spoke with, who was very hard to understand, told me that I had to modify the credit card information online. I went on the website and there was no way to make that modification. I called him back and he gave me an 800 number to call and modify the number. I called this number and was told it was taken care of. At this point, I was very happy with the customer service received. However, when we arrived, the same man told me that he rented our rooms to someone else, because I had not fixed the problem. He was very RUDE to me. I showed him proof that I had called, but he kept telling me that he didn't care. If he would have simply said, I am sorry for the misunderstanding can I give you some numbers for a nearby hotel, I would have understood. However, he was an absolute jerk and if I could give this hotel a zero instead of a one I would have. Find another hotel if possible!
- Official Description (provided by the hotel):
- Hotel is 2 stories,(no elevator) with 50 rooms. Indoor corridors, heated indoor pool and hot tub. We are located right next door to Fireside Dinner Theater and within walking distance of several restaurants. We are a block away from bike/walking trail which continues into next city. We are also close to Jones Dairy Farm and the Hoard Museum. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Sabre Hospitality Solutions, Hotels.com, Orbitz, BookIt.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Americas Best Value Inn - Fort Atkinson reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.