Stayed here for a couple of days around Thanksgiving. Would give this place a much higher rating except for the following.
Depending on your room location, you may have to take a very long hike to get to your room. if you are mobility challenged, be sure to get an accessable room - this place is not the easiest place to navigate - lots of strairways, elevators are available, but not where you always want them. I don't see an issue with the hotel placing you in a better location, but be prepared to walk no matter where you stay.
Biggest issue are the walls and ceiling. The walls between rooms are paper thin. Our neighbors were not noisy in the pure sense of the word. But the fact that they enjoyed singing Jingle Bells and other carols and it was loud enough for us to participate says a lot. We were also able to participate in their general conversation because it was so clear through the walls. Did not make for the best sleep. The ceiling has the same problem - don't know what was above us - a herd of elephants, or just normal walking by children but it was loud and very intrusive, making for a lousy night of sleep.
I suppose you can demand a second floor room so at least you won't get the stomping - but it won't help the noise from the walls.
These issues alone would prevent me from going back.
On the positive side: Staff was very welcoming. Rooms have been updated and were very comfortable. Guests as a group were very polite. We had Thanksgiving dinner - and they ran a first class shop. it was well organized - plenty of great food and lots of options. They limited the reservations at different times so as not to crowd the buffets - just shows a well thought out plan.
Bottom line -can probably enjoy The Abbey more during the summer, or after a nice snowfall and Geneva Lake is frozen. Try to get a second floor room. Can't handle the room noise - don't go.