We just returned from a relaxing 2 nights celebrating our anniversary at our favorite resort. The snow was falling as we arrived making the grounds even more beautiful. After unpacking and a quick trip to downtown Lake Geneva - we settled in with a glass of wine by the fire in the main lobby. We had a King harbor view room - which was perfect. The rooms are immaculate, the bed comfortable. The bathroom is large with plenty of counter space. A sofa and coffee table were perfect for enjoying our evening appetizers ordered and quickly delivered by the Fontana Grill. Each spacious room has a fridge/microwave and coffee maker.
We absolutely love the Abbey. The building and grounds are beautiful and well kept. It seems they are always updating or sprucing up some area of the resort. I have never seen cleaning staff tackle a room as this staff does. We saw rooms with dressers pulled away from the walls for vacuuming/cleaning. The halls always look freshly vacuumed.
The staff are the most efficient and friendly of any place we have stayed. Sarah is always so helpful when making arrangements for us and ensures a wonderful stay whenever we visit. She made our anniversary visit so special of which we are very grateful. Chelsea was warm and welcoming when we arrived and check in was quick and efficient. Alex at the front desk was always accommodating and friendly. There are so many wonderful staff members at the Abbey, each one friendly, efficient and professional - Greg and Paul who helped us with our luggage, Chris in the Fontana Grill who served us breakfast each morning - she is the waitress that you hope to have wherever you dine. Friendly, informative and efficient! Without exception, every staff member greeted us warmly at every encounter. We were sorry not to see Jose. I don't think you will find a nicer resort in the Lake Geneva area and we have stayed at most of them. I spent several hours at the Avani spa relaxing by the most beautiful pool. The fitness room is great and available to all Abbey guests. The gift shop has a great selection of wines and snacks as well as clothing, books, jewelry and gift items. We always enjoy perusing and have never left empty handed.
Since our first visit to the Abbey just over 2 years ago, we have visited many times, and each time we leave refreshed and anticipating our next visit.
We enjoy Harbor view rooms/villas
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your 5-star review of The Abbey Resort and Avani Spa. I appreciate you sharing your comments about the outstanding service you received from our staff, and for specifically naming those who made your stay extra special. We greatly appreciate our return guests and thank you for noticing all the little things we do to enhance the guest experience. Happy anniversary and we look forward to your next stay!
Guest relations manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.