My husband and I stayed at The Abbey on 08/09/13 and 08/10/13. We picked this place to stay because we went to a concert at Music By The Lake (Williams Bay). The weekend was wonderful. We were given a lovely room that looked out at the lake. Dustin was our waiter at The Waterfront. We were a little pressed for time, and he was most accommodating. He was quite helpful with menu suggestions and very fun. We took the shuttle van the hotel provides to our concert. Jose was our driver and was quite helpful in the arrangements of drop off and pick up. He dropped us off right at the entrance and was there to pick us up as soon as the concert ended. He even communicated with the crew at the venue to collect us. It was our first time at this venue and we weren't sure of how everything worked/ran! The resort is large, but has a small feel to it. I would highly recommend this resort.