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“New Year's Eve” 4 of 5 stars
Review of Abbey Resort & Spa

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Abbey Resort & Spa
3.5 of 5 Resort   |   269 Fontana Blvd., Fontana, WI 53125   |  
Hotel amenities
Ranked #1 of 3 Hotels in Fontana
Mundelein, Illinois
1 review
2 helpful votes 2 helpful votes
“New Year's Eve”
4 of 5 stars Reviewed January 11, 2013

The resort was festively decorated for the holidays. Staff very responsive and friendly. They really care. Rooms are very updated and can be a bit hot/cold but not a deal killer. The band in the Fontana Grill for the NYE party was FANTASTIC- Triple D. We had a great time and will come back.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 17, 2013
Dear Mary R,

Thank you for reviewing your New Year’s Eve stay with us. We were pleased to read that you enjoyed your time with us.

I would like to apologize for our struggle to provide you with a room that maintained a constant temperature. Please contact me when you have the time so I can insure our maintenance team addresses this issue.

We were delighted to read that your New Years Eve celebration was filled with great music, kind and caring staff, and an inviting atmosphere.

Thank you for choosing to stay with us. I hope we have the pleasure of hosting your stay in the near future.

Warmly,
Markus Savaglio
Guest Service Manager
800.772.1000

P.S. Triple-D is our house band, they will be playing the first, second, and fourth Saturdays every month in the first quarter. I hope you have some time to come and see them again.
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595 reviews from our community

Traveler rating
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    85
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed January 10, 2013 via mobile

I would highly recommend the Abby.
Beautiful and clean rooms.
Great food. Both at the restaurant & room service.
Staff was so helpful and friendly.
I spent New Years Eve there, and will spend my next 10 there.
I've recommended this this to many friends and family.
And am looking forward to going back.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 17, 2013
Dear VinceB24,

Thank you for reviewing your recent stay with us. I am thrilled to read that you thoroughly enjoyed your time with us.

We take great satisfaction in providing outstanding customer service, luxurious guestrooms, and delicious dining options to all of our guests. Thank you for recognizing our efforts.

Thank you again for choosing to celebrate the New Year with us. All of us at the Abbey are excited for your return next New Year's Eve.

In Service,
Markus Savaglio
Guest Service Manager
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Webster City, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 10, 2013

Dinner in the Harbor Room and dancing to the excellent band "The Business" was a wonderful way to spend New Year's Eve. Meals at The Fontana Grill were also excellent. We enjoyed our stay at The Abbey. Cynthia W.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 17, 2013
Dear Cynthia W.

Thank you for reviewing your New Years Eve celebration at The Abbey Resort. I’m pleased that your celebration with us was a wonderful experience.

We take great pride in providing great food, fun music, and an energetic atmosphere that is perfect for ringing in the New Year.

Thank you again for choosing to stay with us. I hope we have the opportunity to host your stay again in the near future.

Warmly,
Markus Savaglio
Guest Service Manager
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Wauconda
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2013

This is our tradition, Christmas night at the Abbey. It feels special as soon as we drive in.
The rooms are very comfy. The spa is excellent, really world class. We had a bed and breakfast package and really enjoyed the service by the spa pool. Perfect. I even caught a water aerobic class in the am. We will be back!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 10, 2013
Dear Mmmc1067,

Thank you for reviewing your Christmas Eve stay with us. I was delighted to read that your yearly visit was special.

Our team takes great pride in providing world class service, luxurious guestroom amenities, and activities everyone can enjoy.

Thank you for choosing to stay with us for your Christmas Eve tradition. It was a true pleasure hosting your stay.

See you next year,
Markus Savaglio
Guest Service Manager
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Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 2, 2013

First time at hotel but we've stayed in Lake Geneva many times. Came with group of 11 (5 kids) over New Years. Great service, nicely remodeled. Rooms charming. Beds comfy. Very clean. Nice board game room and small arcade for kids. Note: Long hallways, hotel is quite spread out... ask for a room close to lobby if anyone in group has trouble walking. Waterfront restaurant: great bar food, great service. Fontana restaurant: ok food, great service. Only negatives - ice rink was closed despite prior week of freezing temps, kids had to skate at another hotel, but Abbey did let us borrow their skates. Also, the pool featured on website is in spa, not open to kids and $25 fee for adults. Free pool is fine, just not what's shown on website so set kids' expectations accordingly.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 10, 2013
Dear FiveHappyTravelers,

Thank you for taking the time to review your stay with us on Tripadvisor. I was pleased to read that your family enjoyed all of the activities we offer.

I was also pleased to read that when our ice rink was not quite ready to open our staff lent you skates for another venue. Our staff takes great pride in providing a clean guestroom, a family friendly environment, and outstanding customer service. Thank you for sharing all of your positive moments you experienced at our resort on your recent visit.

Yes, the pool pictured on or website is the adult’s only pool in the spa that requires an admission fee. I would like to apologize for the confusion and for struggling to meet your group's expectations.

I hope we have the pleasure of hosting your next stay with us in the very near future.

In Service,
Markus Savaglio
Guest Service Manager
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Evanston, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 29, 2012

A friend and I decided to get away from the hectic pace of Christmas, and we booked a night at the Abbey. We drove the country route from Chicago, passing horses, cows and farm houses decorated for the holidays. Upon arriving, the Abbey greeted us with free hot chocolate, Christmas cookies, and afternoon entertainment (carolers and a brass band). We sat by the fireside just enjoying the music. After dinner, we again had entertainment, in the form of a bonfire, free hot spiced cider, and s'mores. What a relaxing getaway from the hubbub! I will definitely return!

Room Tip: Choose a room facing the terrace.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, January 10, 2013
Dear Linda B,

I was delighted to read about your relaxing trip away from Chicago. Thank you for taking the time to share your experiences with us.

Our staff takes great delight in creating a magical holiday atmosphere for children and adults alike. I was pleased to read that you took full advantage of our holiday activities.

I hope we have the pleasure of hosting your stay the next time your in the mood for a relaxing escape.

Warmly,
Markus Savaglio
Guest Services Manager
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Chicago, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 25, 2012

Our first time at the Abbey. We started with Sunday champaign brunch. Very reasonable and great selections! The chef cutting the prime rib and the omelet station were hits for us. Room was basic but clean. You have to pay a resort fee so we used the shower at the spa (they also provide basic toiletries in the spa). The spa was decent and not over the top. Pretty clean, older facility. Workout room was a little small. Customer service at the spa could have been better. No one was rude, just not overly friendly and no one seemed that they wanted to go above and beyond. We got 50 minute massages. Therapist was good but talked the entire time. Spa was a bit pricey compared to other we've been to.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, Manager at Abbey Resort & Spa, responded to this review, December 29, 2012
Dear Ron0001,

Thank you for reviewing your recent stay with us. I was pleased to read that your first visit to our resort was a memorable experience.

Please accept my apology for the spa staff who struggled to provide outstanding customer service. We have begun a new training initiative to insure that all of our associates will consistently practice exceptional customer service.

Our culinary team takes great pride in producing a Sunday brunch experience that is a good value, fun, and delicious. Thank you for mentioning how much you enjoyed your meal.

Thank you for choosing to stay with us. I hope that we have the opportunity to host your stay again in the near future.

Sincerely,
Markus Savaglio
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abbey Resort & Spa

Address: 269 Fontana Blvd., Fontana, WI 53125
Location: United States > Wisconsin > Fontana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Fontana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Abbey Resort & Spa 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Escape to the lake at one of the Midwest's most iconic destinations. Whether you are vacationing on a girlfriends' getaway, business retreat, romantic escape or fun filled family vacation, The Abbey Resort brings you the best of the Lake Geneva experience. The Abbey Resort, on the shores of beautiful Lake Geneva, features 90 acres of manicured grounds. This Lake Geneva resort features lodge inspired accommodations with contemporary conveniences and facilities. ... more   less 
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Also Known As:
Abbey Resort And Spa
Abbey Hotel Fontana
Abbey Hotel And Fontana
Abbey Resort And Fontana
Abbey Wisconsin

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