First time at hotel but we've stayed in Lake Geneva many times. Came with group of 11 (5 kids) over New Years. Great service, nicely remodeled. Rooms charming. Beds comfy. Very clean. Nice board game room and small arcade for kids. Note: Long hallways, hotel is quite spread out... ask for a room close to lobby if anyone in group has trouble walking. Waterfront restaurant: great bar food, great service. Fontana restaurant: ok food, great service. Only negatives - ice rink was closed despite prior week of freezing temps, kids had to skate at another hotel, but Abbey did let us borrow their skates. Also, the pool featured on website is in spa, not open to kids and $25 fee for adults. Free pool is fine, just not what's shown on website so set kids' expectations accordingly.