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“Nicest hotel in Fond du Lac!” 5 of 5 stars
Review of Country Inn & Suites by Carlson _ Fond du Lac

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Country Inn & Suites by Carlson _ Fond du Lac
2.5 of 5 Hotel   |   121 Merwin Way, Fond du Lac, WI 54937   |  
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Ranked #1 of 12 Hotels in Fond du Lac
Miami, Fl
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nicest hotel in Fond du Lac!”
5 of 5 stars Reviewed August 27, 2012 via mobile

Felt like a bed & breakfast. Very nice and clean. The front desk clerk was very friendly, recommended us a nice restaurant and was very helpful. The room was spacious and very clean. An incredible value for the rate.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_fdlw, General Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, August 28, 2012
Thank you for the great review. We strive to make every guest feel like they are at home, while staying at our hotel. We hope to see you again if your travels bring you back to this area.
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112 reviews from our community

Traveler rating
    68
    29
    8
    5
    2
See reviews for
46
18
13
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2012

During a recent stay I was very pleased with this hotel, my room and the services offered. After arriving on a very hot day it was a very pleasant surprise to find the staff offering free bottles of ice water and trail mix for a snack. Check in was fast and efficient. I had booked a standard king room but the room I received was a 2 room suite. It was very spacious, complete with a fridge and microwave. The room was clean and well appointed. I didn't eat the free breakfast so I can't comment on it. I tried to print a document on the business center computer and was disappointed that the printer was broken. Finally at $260/night the price was outrageous but this is because the EAA air show was going on and every hotel within 100 miles was full and in the $200-$300 range. Overall my stay was very good and I would stay here again.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_fdlw, General Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, August 6, 2012
Thank you for taking the time to let us and people know about your exprience at our hotel. We strive to give every guest a great expeience. We look forward to your return.

Tara Strassburg
General Manager
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So Cal
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 2, 2012

I have to give this hotel a few dings due to some issues that really shouldn't have come up.

On the positive side, the employees seem to care about your experiance for the most part. The breakfast is pretty good, about on par or slightly better than the mid range Marriot breakfast offering. The price is very nice for what you get here and everything outside of the rooms is mostly clean.

Unfortunately, the problems come with the rooms. I visited here during a hot summer week. The rooms comes with a temperature thermostat that doesn't run unless there is movement in the room. That would be fine if the AC could cool the room down quickly once you arrive. Unfortunatley, it can't. Everytime I came back to the room, it was stale and stuffy and took a long while to cool down.

The cleanliness issue was with the scuff marks all over the walls in the room which no one bothers to clean (makes one wonder about the rest of the room).

Of most concern however, is the cigarette smoke smell in the rooms on the 3rd floor. I changed rooms twice and still the smoke remains. It's almost if someone is smoking in the ventilation system which blows to all the rooms. Three days later and the smell still remains.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tjstrassburg, General Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, August 4, 2012
I apologize for the issues you had at the hotel. We do have an energy program called Focus on Energy to help with our carbon foot print. Unfortunetly, no one can predicted temperatures to be this extreme and for this long. I am not sure what room you were in or if it was reported to the front desk. We would have been more than happy to have looked at the unit. Some did need recharging this summer with the heat. I apologize again. As for the scuff marks on the wall we are in the process of painting all rooms, but it's a big house and it takes longer to complete. We hope to be done by October of this year. We are a smoke free hotel as of 2 years ago. Unfortunetly at times we do have guests that smoke in rooms and do not not follow rules. We do the best we can to clean the smell of smoke, but at times it can linger. I hope that if you ever get back to the area you give us another chance. And Thank you for letting us know about your experience.
Tara Strassburg
General Manager
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South Lyon, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2012

We came to Fond du Lac for a wedding. The hotel allowed us to check in early because we were able to travel faster than anticipated. When we got there our room's AC was not working properly. We spoke with the front desk and Joseph got us into a new room in 5 minutes. The night staff was very helpful, and Faith seemed to almost live at the hotel. The breakfasts were very nice. The hotel shows some signs of age and repair, but nothing unsightly. Great stay.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, July 12, 2012
Thank you for the great review. The tempatures when you were here, were extreamly hot. We are glad you enjoyed your stay and if your travels bring you back to WI we hope to see you again. Thank you again.

Tara Strassburg
General Manager
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Houston, Texas, United States
1 review
5 of 5 stars Reviewed July 10, 2012

Traveling over 4th of July for family birthday in Fond du lac, Wis. Hotel was picked by sister, who is very particular about hotels. She was also very impressed. All aspects of our stay were more than great. Love the waffles and strawberries for breakfast. Great coffee and other food choices. Absolutely fantastic staff, had answers to all our questions about the area. Could not have picked a better place. I will be back!!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, July 12, 2012
Thank you for the great review. We had a great time with you and your family as well. I do have to tease you a bit though. You did take the heat back with you !!! Again Thank you and we hope that if your travels bring you back to the area we see you again.

Tara Strassburg
General Manager
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Kohler, Wisconsin
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 22, 2012

We stayed here for five days while some renovations were being done on our home. While this is probably the best choice in Fond du Lac, it really leaves room for improvement.
First and foremost, their staff is really overworked. The second shift gal (I think her name is Angie---brown longer hair and glasses) was really the highlight of our stay---she was ALWAYS very friendly and helpful despite having a line of guests waiting for assistance, phones ringing and a huge bin of laundry waiting to be folded. She NEVER made anyone feel that they were a bother--giving everyone calm. patient attention. However, she was left to tend to the entire FULL hotel by herself (no maintence, no cleaning crew, no front desk assistance, etc). Futhermore, the breakfast attendant was always SWAMPED too--at one point there were no glasses, bowls or plates available. I actually went to the front desk and told the 3 ladies who were chatting that she needed assistance (manager, desk staff and cleaning crew). The guest should not have to do that.
Overall the hotel appears clean. However, our fridge was really dirty, obviously not cleaned between guests. Secondly, before we went to check out I checked around the beds to make sure that we didnt forget anything and found french fries, crayons and other misc garbage that wasnt ours which displays the thoroughness of their cleaning staff. Thirdly, I question whether or not the pool area is cleaned daily as well--there were cups and newspapers in the exact spot several days in a row.
The condition of everything was standard, average to above average. The only problem we had was that the heater in our room malfunctioned and we needed to switch rooms. Again, Angie saved the day---helping to move our family right across the hall.
I found the breakfast satisfactory---I thought it gave you plenty of selection for a continental breakfast.
While this hotel is really more in the "average" category especially for at Counry Inn & Suites, I did give it a "very good" rating because it truly is likely your best option in Fond du Lac (but that is considering very slim pickings).

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, June 23, 2012
Thank you for taking the time to write another review on our hotel. As we discussed before the three people that were at the front desk were in the middle of shift change, I apologize for the misconception that they were all working. As for Angie she is a wonderful employee and we value her very much, second shift in a hotel may often times have to multi-task, and it sounds like Angie did a fine job at doing this, which we have already complemented her on from your first review. We strive for excellence and in your experience we must not have done this and I apologize. Thank you again.

Kelly Opperman
Guest Service Manager
Country Inn & Suites
Fond du Lac, WI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 14, 2012

A huge thanks to Angie and the Country Inn & Suites in Fond du Lac for such a wonderful experience!

You can listen to the episode here
http://carriezylka.wordpress.com/2012/06/13/wwocz-ep5-fathers-day-2012/

Or read the article here:
http://carriezylka.wordpress.com/2012/06/04/fdlc-knocks-it-out-of-the-park/

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_fdlw, Front Office Manager at Country Inn & Suites by Carlson _ Fond du Lac, responded to this review, June 16, 2012
Carrie

I am so happy to hear you enjoyed your stay at our hotel and enjoyed the time you spent in Fond du Lac. It looks like you had alot of fun, you certianly shot a nice turkey! I am glad Angie was able to redirect you back to the hotel! It was very fun reading your article! Thank you for the nice comments!

Kelly Opperman
Guest Service Manager
Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson _ Fond du Lac

Address: 121 Merwin Way, Fond du Lac, WI 54937
Phone Number:
Location: United States > Wisconsin > Fond du Lac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Fond du Lac
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson _ Fond du Lac 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Country Inn Fond Du Lac
Fond Du Lac Country Inn

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