First off, this hotel was right on the highway. I have traveled to Fond du Lac a few times and they have limited options so I have been to the Holiday inn and the Country Inn and Suites. My expectations were a little low to start when I saw the location of this hotel being next to the highway and in the back of a dimly lit parking lot.
I arrived shortly after 11pm and when I walked in I was greeted by a group of teens who were giggling and having a great time, they seemed pretty high on pot. Noone was at the counter. then emerged a girl from the pack who greeted me and said welcome, she was clearly bothered I interuppted friend time, so she didn't check my ID or payment method, just handed me a key to a room right around the corner (129 I believe).
Once in the room, a few things stuck out. 1, the walls were very thin, I could hear everything in the room next to me and could still here the fun the front counter worker was having with her friends. 2. The bed was not all that current an a noticeable stain was on the comforter. 3. The room was covered in dirt. This ranged from the alarm clock not being dusted ever to the lamps but most disgusting the floor.
There was a noticeable dirt/clean line that circled the room. This was evident by the change in carpet color from worn and old to grey in color from dirt.
What was most disturbing was that even on the "good areas" of the carpet your feet left footprints in the dirt. If you dare to step in the dirt areas that surround the room or is behind the chair etc, a cloud of dust and dirt will rise from it.
Certainly a let down as they clearly tried to do some updating as of recent with a flat screen TV and some not so old furniture. However if not clean, why bother.
The biggest issue I see is a total lack of inspecting the work the housekeeping staff. The dirt that was in my room was not the result of a few bad weeks of poor housekeeping but clearly months of neglect.
I will not return and after spending the night sleeping in my clothes because the room was so gross, I suggest you don't go either.
Definitely not room 129
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate you taking the time to let us know. I'm sorry to hear that you have encountered a bad stay. I take pride in training staff to do whatever they can to make the guest number one priority. Although your check-in was during a shift change, there is no excuse for unacceptable customer service, or an less than perfect room. I have already taken the measures to address this issue promptly.
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Please know we are in the process of hotel renovation. These improvements included new carpet, and bedding in the guest rooms. We are always working on & maintaining the condition of the hotel, and we do want you to stay with us the next time you visit our area. Again, thank you for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.